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Comcast Internet Service Review

TV and internet down again in east Cobb after being out last night. Not rainy, windy or branchy.
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Review
#690060 Review #690060 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast admitted charges weren't correct, still wouldn't reimburse

1.0
Details
I realized from my bill that Comcast was charging me for a modem that I was not renting from them. I had purchased my own modem several years ago. Customer service stated they showed at least two years of this $10 per month charge, but they couldn't go back any further. Do they not keep records past two years? I have had my own modem for 8 years. Supervisor at the call center stated that it was my responsibility to inform them of the wrong bill when it occurred. That even though they have documentation of my $10 per month payment for several years, they could only credit me $30. This is their policy and they would not budge. I have been with Comcast for 11 years, but I will not be with them another. For a conglomeration of this size to have no customer loyalty is very sad.
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Review
#685405 Review #685405 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Terrible customer service
Reason of review
Problems with payment
Loss
$900
Preferred solution
Price reduction

Comcast - Internet Service Review from Atlanta, Georgia

Outage again. Raise rates constantly. Worst customer service of any company. Aren't monopolies illegal? At least I'm "allowed" to have internet through another company. Call back in 24 hrs to check on status? Seriously? I've never had such poor service from any company in my life! If they had competition they'd be out of business! Raise my bill constantly. Horrible. No human available for five hours.
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Review
#673052 Review #673052 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast - Internet Service Review from Stone Mountain, Georgia

I earn my money by streaming games on twitch it is the only way I make money and I got 1000+ subs.. The Comcast service was very unstable and I always had a problem with it. This made me lose subs and money because I got disconnected maybe every night I stream. I call customer service and they said they were going to take 1 week to come and fix it, so I cancel the service and got another one. If you have a business that requires connection do not go with comcast it will make you lose money and there service is the worst I've had.
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1 comment
Anonymous
#1015591

Pretty amazed you were even able to stream a tiny bit, I hate Comcast so much

Review
#669244 Review #669244 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

They keep going up and my wireless internet keeps kicking us off. And when you call the customer service is terrible, they dont care. I canceled my service today.
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Review
#647398 Review #647398 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast in Atlanta, Georgia - CAble out since WEd.,05/13/2015,Told no tech could be there until 05/18/2015.

Called on Wed. 05/13/2015 told them cable & High speed internet out. Scheduled appt. for 05/18/2015. Called 2nd time to see if could moved it up since I could not believe in a city as large as Atlanta metro there were no tech to do it any faster. They said they would put a note saying if there was a cancellation they might be able to move the appt. up. Called 05/14/2015 when found out the cable next door has been cut the day before by the Gardners. Since it is a condo complex called to see if that would have an effect on our cable since we are the unit before that one and the cable crosses our sidewalk. Got same run around. It time to dump Comcast.
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Review
#636612 Review #636612 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Internet Service Review from Morrow, Georgia

1.0
Details
Inet out all weekend this is ridiculous will our bills be prorated?
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1 comment
Anonymous
#969149

Comcast contractor damaged my power cable while digging in the back neighbors yard placing a new line to the home east of me an it has cost me the headache of temporary power service to my home at my cost of 522.00 and to date I cannot seem to get any one to call me back to take care of this issue.

To say the least I an PISSED!!!!!!

Review
#618174 Review #618174 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast in Atlanta, Georgia - Customer service is worse than incompetent.

None of the customer service representatives are correctly informed or able to access information across departments. Waiting time is ridiculous and the customer is continuously fobbed off to another representative to yet again repeat the same details adnauseam . I'm astounded at the complete breakdown of any actual functionality when dealing with their most important assets...the customer. This is an astonishingly poorly run organization. A pathetic , arrogant and greedy company with about as much integrity and appeal as pond ***. Cancelled the service. (And I use the word service sparingly.) I run a small business, if I treated my customers with the disdain Comcast has then not only would I be ashamed to call myself a businessman but I'd be out of business very quickly indeed...and deservedly so.
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Review
#615387 Review #615387 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • When it works its good
Cons
  • Customer service
Reason of review
Poor customer service

Comcast - Internet Service Review from Atlanta, Georgia

I despise Comcast. I was paying them $200 a month from a $99 package and that was not enough for them. I only have Internet at $44.95 now. Now my bill is $70. I started serice from the 15th to the 14th of the month yet my bill date is the 30th. They want me to pay ahead for service. One day past the 30th, I get hit with a late fee of $10 and they cut my service and charged a reconnection fee$5-10 plus and of course my modem fee, $10. This started in February. Since February only had 28 days, I paid on the 3rd, so in reality I was only 1 day late. So sick of them. I heard some laws are about to change so they are getting every last dollar they can. When there is a viable alternative, I will never do business with this company again.
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Review
#612068 Review #612068 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast - Justice Department needs to look into anti-competitive practices

1.4
Details
I am not a big consumer of television, but my wife and I like to watch certain big event type shows, in this case, the 2015 Academy Awards. We are big consumers of Internet services. So, when Comcast service in my area went down (including television, Internet, and phone), I naturally used my LTE cellular Internet service and went to the ABC site to look for a live streaming option. In fact, there was a live streaming option, but when I clicked on the streaming link for the show, the website geo-located me and told me that service was "not yet available in my area". First, it's clear that the lack of "availability" is a contract issue between Comcast and ABC, as there is no infrastructure limitation to streaming over the Internet, i.e., there is nothing, save a contract, that would prevent ABC from streaming that show to me. Second, it is clear that ABC would very much like for me to watch their shows via any means available so that they can increase advertising revenues. So, there is no reason why ABC, or any other content provider, would choose to limit my options for viewing their network. Last, it is clear that the carrier, Comcast, must be forcing contract provisions on their content providers in order to limit my viewing option to Comcast cable only. Given I live in a top 10 (population) market, there is no physical or service factor that could limit "availability" of an Internet-based streaming service, so it is crystal clear that Comcast must be engaged in anti-competitive practices with content providers and that they don't care how that affects their customers. These are the very same customers who pay silly monthly fees in order to suffer sifting through hundreds of channels of *** programming to find the occasional entertainment, only to have access to that entertainment limited by a member of an oligopoly. Understanding that Comcast would argue in court that I have other television options available to me (AT&T, satellite); understanding that those other options are inferior vis-à-vis regulatory and infrastructure disadvantages relative to Comcast; and, understanding that Comcast has clearly sought to limit consumers' / customers' viewing option through onerous contract provisions with content providers, I also understand that there must be a regulatory or legal middle ground that protects consumers' rights. In this case, the solution is simple and can be cheaply implemented in a matter of a few weeks. Content providers need to be notified by dominant carriers when and where those carriers have outages, such that they can make streaming available to consumers in those areas during outages. It would be neither difficult nor expensive, Comcast et al can keep elements of their anti-competitive contract provisions, and consumers can win the day instead of spending their valuable time solving the problems of lazy and incompetent large companies who won't do it themselves, choosing rather to screw their customers because it is easier than doing the right thing. So, for the aspiring antitrust attorney looking for a high-probability win, you needn't search further...
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Review
#599045 Review #599045 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Disregard customers best interests
Reason of review
Anti-competitive practices that affect your customers
Preferred solution
Provided in post