State: Georgia Product: Comcast Internet Service Clear all filters (47 of 763 reviews match)
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2.0
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Update by user Apr 05, 2018

After working to order a new box (wireless cable box) and 1st having the rudest tech tell me I must pay $60 for a visit of a tech to just check to make sure my sign is strong enough to use that box I hung up. Called back to cancel my service at the house and my...

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Review
#1226709 Review #1226709 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Almost nightly service droos
Reason of review
Bad quality

Comcast misleading Data Overage Charges

1.6
Details
From the beginning I have had an issue with Comcast. I was jerked around about getting it installed, told I could self install and then when that was not true I was charged for installation even though I was told that would not happen. I informed Comcast upon start up that we need high speed internet because we streamed Netflix, Hulu, Etc and also used the internet a lot for gaming and surfing. I told them I did not need cable and I was talked into a package deal because it would be 'less money' to get both the internet and cable together. Now I am being charged for data overages- I WAS NOT aware that we had ANY cap whatsoever on data, I would have NEVER agreed to this. I do not get a paper bill, I have to log into an app to access information. I usually just pay my bill. However, this time it was $100 higher. After digging, I was able to discover that I was charged $100 for data overages. I called and spoke with someone at Comcast and was treated SO rudely. I have never in my life been jerked around so much by a company. I am VERY upset and disappointed. I do not want this to happen to other people.
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Review
#915164 Review #915164 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Feel comcast is punishing me for your screw up
  • Deceptive charging
  • Powerless customer service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
Tags
  • poor tactics
  • Xfinity Billing
Comcast internet intermittently disconnects and slows to a crawl. Usually it only lasts for a few days. However the past month the connection is almost useless. Comcast “technical support” told me my Arris 6141 modem had reached “end of life status.” Of course the...
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1 comment
Anonymous
#1469597

I too have had HORRIBLE dealings with NONCAST-years ago I was slammed(phone added without my consent-couldnt get a HUMAN rep) yet I'm in Philly PA and dishes/fios worse. Alert the media-I got a HUMAN non robot and changed service yesterday APRIL 24. NONCAST continues horror service!!

Review
#873033 Review #873033 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

3.0
Details
had bundle service with cable, internet, and phone. down graded and kept internet. for 2 months waited for a corrected bill as supervisor assured me that it was a down grade. on april 27 recieved bill for early termination as they changed there mind about a down grade. i still have internet so how can they charge me for early termination. somebody help.
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Review
#839131 Review #839131 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast Internet Service Review

3.0
Details
Absolutely awful customer service, intermittent internet service, somewhat overpriced
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Review
#830011 Review #830011 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
1.0
Details
I have had: Poor customer service by a technician during a home visit, Poor service by a call center representative, Multiple home visits trying to get your issue resolved, Multiple calls into customer care (over 15 hours worth), Poor service from our online support...
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1 comment
Anonymous
#1144805

Dealing with this right now!! Absolute worst company ever!!!

Review
#812647 Review #812647 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Untrained personnel
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast in Atlanta, Georgia - Find any other service ...

1.6
Details
If you try to get out of your contract before 2 YEARS!! (How long they make you sign for), it is a 75% of remainder of contract termination fee. Find anything else! Use your phone for internet service if you have to. In my situation, I moved from the office with service to an executive suite that didn't need service ... there was no where to move my service. They would not let me out of the contract. I will never deal with them again.
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Review
#809523 Review #809523 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Comcast
Reason of review
Contract is bull%^%@
Loss
$700
Preferred solution
Price reduction

Comcast is a bunch of liars!

1.0
Details
It's odd that when you call to cancel and they say it's cancelled, it's not actually cancelled. I just got a letter in the mail from the so called executive customer relations. She tells the FCC that they do not deal with accounts that are passed due. My bill was not passed due in anyway before I called and cancelled. She also states that she had attempted to call me and email me numerous times only to get nothing in return. That's where the lie continues, the last call I recieved from comcast was about my wifi somehow mysteriously reaching their ridiculously low cap, in just 8 days. How? Especially when no one was around or home at the time to use the internet. But that call was back in November. The last email I had gotten was in December and I had answered that one. So, how do they justify this? By telling the FCC that my account was disconnected for non payment. So that's what you call canceling? Comcast is a corporation that needs to be taken down and disbanded for the lack of customer service, *** equipment, excessively raising bills, and for their "don't call it a cap" data cap.
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Review
#768311 Review #768311 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Unable to cancel product
Reason of review
Poor customer service

Comcast does not care about their customers!

I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000.00 because I was in a three year contract. Small business fail very day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost). I fan ally got the service installed (Internet and phone) after a missed appointment that I took off work for. Now that the phone is installed, I disconnected the residential phone. I have NO phone service throughout the home, only in one room. I called Comcast and was told that business service only works on one phone. What?!? Seriously?? Why would the rep suggest transferring service if I could only have service in one room? Why wasn't I informed of,that? Now I have no monitoring for my security system. Again, Comcast provided no options! I cannot believe this company survives with the way they treat their customers. As soon as this contract is up, I am canceling!
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Review
#752553 Review #752553 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Supervisors do not care
  • Rude customer service
  • High cost
Reason of review
Problem with delivery
Loss
$15000
Preferred solution
Deliver product or service ordered
I have had my service for 9 months now & it has NEEVVEERR worked correctly. The internet (NO exaggeration) DROPS every 10-20 minutes. No matter what time of day. Forget online gaming & I can't even watch a full 30 min episode of something on Netflix without it...
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Review
#700039 Review #700039 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality