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I am a new resident in a villa in a senior facility - MANSIONS of Gwinnett Park in Lawrenceville, GA. Since the first day I saw the property 2 months ago, Comcast has not returned to bury their cable. Those in charge say they are dealing with a 3rd party & can do...
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1 comment
Machele
#1715903

Mansions can help fix this if they want to. Apparently, they are reluctant to do so.

You can go to your local town hall and complain to the supervisor or whatever they call the guy in your area.

Each cable company is licensed by the local municipality or whatever and the supervisor or his office can complain to Comcast and demand the open, above-ground cable be buried as required by ordinance---Comcast is ignoring the rules set by the local municipality. Stop calling Comcast and start complaining to the people who actually have some power over Comcast to enforce regulations.

Review
#1585567 Review #1585567 is a subjective opinion of poster.
Service
Comcast Installation
Pros
  • Outstanding product - especially voice activation
Cons
  • With all of their pricing policies it is very confusing
Reason of review
Poor customer service
Preferred solution
Cable cord buried ASAP

Comcast Installation Review

1.0
Details
Comcast treats their customers horribly. They have lied to us multiple times about coming to our home to set up cable/wifi. And, it takes over 1.5 hours just to get a representative initially on the phone! I can understand why so many are switching to AT&T. Comcast should be ashamed about how they treat people.
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Review
#694302 Review #694302 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast - Poorest customer service I've ever seen

1.0
Details
Called Comcast on 7/28/15 to set up new account for cable and internet and as of 8/24/15, we had not received any equipment or installation. An installer stopped by on 8/6/15, dug around the utilities to test signal strength and said a maintenance guy will have to come out to look at it because the signal was weak. I called back on 8/7/15 to get more info and the rep said they'd call back but they never did. Called again on 8/11/15 and the rep said they'd expedite our installation and service and once again never heard back. Called today to cancel and they said we're scheduled for an install on 8/31/15. Told them to forget it. If they can't make good on their promised installation and service dates, I can't imagine what their service would be like in the event of a problem. In addition to be hard to get ahold of, placed on hold for long periods of time and being hung up upon, I wouldn't recommend Comcast to anyone. Totally disappointed and will never be a Comcast customer now.
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Review
#689121 Review #689121 is a subjective opinion of poster.
Service
Comcast Installation
Cons
  • Poor customer service
  • Management avoids resolving issues
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Comcast complaints

Comcast in Jonesboro, Georgia - Former employee gets the shakedown

I am a former service tech, once I found a better opportunity and left the company, Comcast shut off the alarm service and then tired to bill me for installation cost of $500. When I resolved that issue with them today, everything was find until I went to watch the tv in my bedroom (DVR box) they shut the box off after telling them several times not to touch the other services. I try to call them and of course they are not open. Now I know they are going try a bill me to turn the servic obscure on.
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Review
#618636 Review #618636 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast Nightmare!!!

I recently went to a Brandsmart store that has a comcast center in the bottom. I was approached by one of the comcast representatives, who asked me a few questions about my internet and cable services which I have with AT&T; he gave me Comcast's promotion which sounded pretty good but I told him that I would need to discuss any change with my family first and that I would call him the next day to let him know if I wanted services with Comcast or not. I called back the next day and could not get a hold of him. The days past and I didn't think anything of it only that I would miss out on that good promotion. However the following week I get home to find out that my services with AT&T were pending disconnection because Comcast had contacted them to retrieve my number. I never gave Comcast any authority or confirmation to do so; as a result I have not had any phone or internet services for one week. I had to reconnect all of my services again with AT&T and lost my previous phone number. AT&T advised me that the order with Comcast had not been canceled so I called Comcast and asked them to cancel the order that I no longer wanted their services; they told me they couldn't cancel it and to just reject the workers when they came to my house. The next day I get a call from Comcast that they are at my house, I told them that I had canceled the order and they questioned me; they called me a second time asking why I didn't want the order and I simply told them that I didn't want their services and explained to them what a mess their company had caused me. I got a third call from Comcast asking again why I was canceling the order. All I did was inquire about the Comcast promotion never did I once say that I was setting up an order!! The worst customer service I have ever dealt with. And the Comcast rep at the store was nothing but deceitful!!!
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Review
#518959 Review #518959 is a subjective opinion of poster.
Service
Comcast Installation

Comcast Ripoff

I made the mistake of adding services with Comcast at another address but left the phone service on for the purpose of the alarm. It's been one nightmare after another since, from the installation to straightening out billing issues. I was told that as a long term "valued customer" the installation at the address was free. The technician connected the internet without informing us that I would incur an installation charge. The services worked for one day after the installation. I called to report the problems; when I gave the service phone number I was told that it registered as being located off the coast of Africa! It took several weeks to get the cable and phone service working properly. You won't believe who fixed the cable service; the maintenance man in my apartment community! The maintenance man indicated that it happens all the time. I requested credits for the time the services did not work which was granted after several months and multiple protracted calls to customer service. I was so dizzy and frustrated from the confusion, I did not notice the fee for the "failed installation" (which is what Comcast referred to it as). On another occasion, I called to request a fix on the confusion between the old address with the phone service and the new location. I could not access the bill online. The call went to an offshore office (the Philippines) where the primary user was changed to my son in law by the technician. I implicitly requested that the changes she suggested NOT be applied but the changes were made anyway. I called repeatedly about the installation fee but gave up on getting that adjustment after sitting on hold for over 50 minutes, I hung up. My son has Uverse and I like it a lot but AT&T has the same off shore support issues and long wait times so my next move might be to get a air card and use my over the air antenna. I’m sick of these companies that are so big that their notion of customer service is to charge outrageous prices but the value of the service is serious diminished by their response when there is a problem!
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Review
#442715 Review #442715 is a subjective opinion of poster.
Service
Comcast Installation
Loss
$55

Comcast in Stockbridge, Georgia - I refuse to GIVE my money away to a company that offers such POOR servivce

I recently moved to Georgia. My former cable company was not available in my area. I contacted COMCAST to set up new services. The sales rep kept me on the phone for 45 minutes to set up my service but I was patient. After all I wanted my services set up correctly having been a former sales rep myself with another large communication company. No problem she was providing the best customer service she could. Not everybody is a 100% on their game everyday. My problem however was the actual installation. My appointment was set between 10-12 on Sunday July 14. At exactly 11:51am I received a call from a Comcast employee advising me my installation tech was at my door knocking and I wasn't answering. With the employee still on the line, I open my front door, NO TECH NO TRUCK nowhere in site! I informed the rep. who quickly put me on hold for a few moments, "I don't know how he knocked on my door since my car was sitting in plain site and my dogs never even barked to indicate someone was at the yard" When the rep came back to the line she advised me the tech was going to turn around and complete my install. After waiting an hour and a half for the tech to come back. I called COMCAST customer service number but , COMCAST business is doing so well they were too busy to take my call. So I got online to chat w the company. I was lied to several times that my order was escalated with an high priority and I would still get my services installed. I spoke to two separate managers. Finally after about 6pm, the manager apologized and rescheduled me to the next available appointment to the 19th of July. All I want is service not lies , not apologies. When my bill became due I'm sure COMCAST will want their money and not an apology . I refuse to give my money away to a company whose employee's are allowed to treat their new customer like trash. I called another competitor!!
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Review
#431916 Review #431916 is a subjective opinion of poster.
Service
Comcast Installation
Loss
$150

Abused & Held Hostage In My Own Home By Comcast Technician

I want it to be known also that Kirk A. Miller came to my home regarding this horrible tragedy that I went through and not once did he apologize to me for what I endured. He stood in my kitchen with his note taker and tried his best to interrogate me about the event. I have a master's degree in criminal justice and certifications in Wicklander best practices in investigations and interrogations and knew from the very start what his motive for coming to my home was. His motivation could not have been that he was concerned that I was basically held prisoner in my own home for about 4 hours by your employee Mr. Kemar Washington. If this had been his motivation certainly in all the time he was in my home he would have mentioned that he was sorry or at least compassionate in some regards for me being cussed out, spat in the face twice since the technician was less than an inch from my face, that I got chest butted by the employee, that I had your employee asking me if I was ignorant or if I could read instructions, refusing to show me how to operate the equipment he installed in my home. I told Kemar that I felt threatened by him and that he needed to leave my home but he did not. Since he did not I was then a prisoner in my own home. He truly should have left the instance I told him to leave my home and I was threatened by his anger, hostility, unprofessionalism, cussing and using his cell phone to make personal calls and argue and cuss at whoever was on the other line. I told Kemar that I did not want to sign any papers for him but that I would if he would just leave my home. He left his card and told me his number was on the back and his managers was on the front. He threatened me not to call his manager but to call him only, and if he felt like coming back out to explain my products he would. He mentioned a survey that I should be receiving about his service and told me he only wanted to hear good things as he was leaving and told me to remember he knew where I lived. My partner and I share a cell phone and he must have gotten the call for the survey and answered the questions since all of the equipment was installed and gave him high marks for that, but I had not yet told him what Kemar had done to me for 4 hours. When I did tell him all that had happened of course he regretted having given him good feedback after the horror I endured. Kemar was rotten and despicable and he deserved negative numbers on any survey, but because my partner completed it without knowing how I was done that day he gave him marks he in no way deserved. The charges for the installation for all services still remains on my bill even though I was told by multiple people all installation charges would be off yesterday, and again they were not. I kept being asked what did I want Comcast to do to make it right and at the time I said nothing, but that is no longer the case after reflecting the horror I faced all that day it seemed. I hope this can be resolved amicably, but I am gearing up for the fact of a fight in court if I have to. Thank you, Richard Lisenby
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2 comments
Anonymous
#1024238

Really? Man up, it's your home

Anonymous
#662587

Why don't you start by telling why Comcast was there in the first place. Your complaint is garbage.

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Review
#416644 Review #416644 is a subjective opinion of poster.
Service
Comcast Installation

Comcast lies and misleads

Inside BestBuy, Comcast rep offered Infinity triple play for 99$mo, saying to call in a year and prevent price increase to $119 (saying it was against BestBuy policy to offer promotionals which later go up). After installation difficulty, technician offered Showtime and HBO "free for my trouble". After a year, Comcast jacked me up to $179 (instead of $119, telling me I was lied to by the salesman, and they had no cheaper offer for near equivalent service.) Comcast customer service told me to contact salesman but could not give me correct contact information. Beware of Comcast deceptive salespeople and technicians!
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3 comments
Anonymous
#414424

Rcently offered triple play. Seemed like a good deal.

Specifically asked three times what installation fees were because spread over 12 months that might mean no money saving. Was told there were none. Techs came out. Told me needed new outlet for $29 and okayed that.

Then got bill and found $70 additional in installation fees. Called Comcast and was told I okayed when i didn't review the pink slip the techs left. That's true but that's not a good way to do business Comcast. Min my mind you just went from a company that finally had its customer device issues and tech issues in Houston resolved to a lying, deceitful company.

But hey, it's only $70 right?

Well you will be getting $70 times 100 worth of bad customer to potential customer pr from me. Hope it was worth it to you.

Anonymous
#413697

CONcast Kim Edwards is a major MOMO for writing an email asking you to work off the clock w/o pay LOL ROFL LMAO Edwards & Comcast = major FAIL AWESOMESAUCE YOU=WIN

8) :grin :p

Anonymous
#413696

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them.

Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

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Review
#290457 Review #290457 is a subjective opinion of poster.
Service
Comcast Installation

Comcast in Atlanta, Georgia - Doesn't tell the entire truth about services.

I'd been with them since February. While I was between jobs I was constantly getting cut off on the 24th when I get a check on the 30th I got NO RECEPTION not even for basic channels. then without my knowledge the disconnected one of my Cable lines...the one they installed. My boxes were constantly going out. THEN, a "nice lady" called and like the sap I am I went ahead and ordered a phone at her sales urging. thinking that only 30 or so dollars would be added. The additional fees for that phone installation doubled my bill and when my check was returned (poor me)...they came and snatched my equipment ...fine...but I can't get how they think I'm supposed to pay this fantastic amount...when I've only used half of that plus a check return charge. I am VERY UNHAPPY. Comcast has the worst customer service I've ever experienced.
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1 comment
Anonymous
#380319

If you think it's bad being a comcrap customer it's way worse being an employee. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email telling us to work off the clock without pay.

We were fired not her when we told HR. Call the retention department and ask for discounts.

Review
#275073 Review #275073 is a subjective opinion of poster.
Service
Comcast Installation