State: Georgia Product: Comcast Customer Care Clear all filters (7 of 200 reviews match)
filters
State:
City:
Show
Product:

Comcast in Blairsville, Georgia - REFUND TAKES 4 to 6 WEEKS

Finally after years of terrible service I said "Enough" no more with this dreadful company. I returned the equipment to Coconut Point, Lee County Florida on 12/12/18. Today 1/22/19 I received a bill for $385.00 for non return of equipment. Actually they owe me $4.95. The accounts department agreed that I had returned the equipment and the girl said "we will send you a check for your over payment, it should arrive in 4 - 6 weeks" If I owed them money I would pay immediately but they take 4 - 6 WEEKS. WHAT A GIANT RIP-OFF. Take my advise and NEVER deal with this company
View full review
Review
#1454346 Review #1454346 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment

Comcast in Buford, Georgia - I just want to watch TV!

I have always wanted Xfinity - finally moved to a place where I could have it. Placed order in September - Had an appt. 10/6, oh and then 10/9 - now I don't even have one unless I wait til 10/14 - why you ask? Well, somehow my appointments keep getting cancelled. The first appt. was changed because the confirmation email had the wrong service address, the second was changed because the original date of service was 12/31/16. I talked to 6 agents and 1 supervisor in 1.5 days. So - Vanese and Shirley - thank you! Let's hope this one is the charm - or it will be Direct TV.
View full review
Review
#932801 Review #932801 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • People were nice but couldnt help
Cons
  • Poor excuses for bad service
  • Untrained and poor customer service reps
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast - Customer Care Review from Atlanta, Georgia

Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well over an hour only to have to speak to someone else because the first person doesn't know what they are taking about. By far, Comcast is the worst business I have ever had the displeasure in paying. This will be my last month dealing with them. Never again.
View full review
Review
#928062 Review #928062 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...
View full review
1 comment
Chancellor
#1219840

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

Review
#927295 Review #927295 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Being cussed at by the rep
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

Comcast in Atlanta, Georgia - Customer Service????

Cancelled my account on July 12th because we were moving across country. Got a receipt for the equipment that I returned and was told not to pay the bill because a revised bill would be posted reflecting the shortened month of usage. On 19th I checked and the old monthly bill still showed so phoned again and was told that the final bill was for $61.68 which I immediately paid. On 22nd checked and noticed that they had billed me for the balance of the month plus an additional month. Phoned again and was told to ignore that bill, the $61 amount was correct. Checked again on 25th - still showing higher bill. Called again and was told that $61 was correct. On 5th August received a paper bill for $139.53, checked online and that is also showing $139 amount. Called and was told I had to pay an early termination fee which was $130 even. He had no idea why I had not been told this in my previous 4 conversations with Comcast except maybe the Comcast employee didn't want any aggravation on the phone and maybe just wanted me to go away!!!!! He did acknowledge that had I not followed up, eventually they would have put a collection agency on collecting the money!!!!
View full review
Review
#895333 Review #895333 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment

Comcast Customer Care Review from Brunswick, Georgia

1.0
Details
I call because they took away HBO on demand which I was still paying for. I was put on hold for 27 minutes. The. Was told tier two would call me back in 23 minutes. No call occurred and after 48 minutes I called Comcast back trying to get an explanation as to why the problem wasn't fixed and why I wasn't called back. They said oh tier two I now closed and we can't help you. Like are you serious. 104 minutes of my life I won't get back. This is just 1 example I have of the horrible service, technical support, and equipment that I have been paying for.
View full review
Review
#891255 Review #891255 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Billing issues with Comcast

I have been a Grandfathered customer with Comcast for about 7 years this has been the worst customer service I have ever experienced. All you get is lies and I have never had the same bill twice or consecutively in a row with the same amount (never) I truly believe they pull a number from hat and say here's your bill this month its has been just awful. I literally need to take a nerve pill before I make the call to Comcast knowing at some point I will be cut off or when I select 2 for if you have a billing question and then the phone goes dead. I have emailed the customer care and got nothing but lies. They never want to put the information in writing so you can have a valid fight when you call back. No worries Comcast because I'm shopping to get rid of you. Sign had just enough
View full review
Review
#519442 Review #519442 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$250