State: Georgia Product: Comcast Bundle Clear all filters (11 of 219 reviews match)
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1.0
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I am currently on hold and it's been over 35 minutes, and holding! If you are with DTV, the grass is not greener on the other side. STAY WITH DTV at least they want to help! Comcast / Xfinity has the worst CRS. AND RIGHT now my line just got disconnected. REALLY...
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1 comment
Chancellor
#1196019

BOO-FREAKING HOO!!! You must be doing something wrong or not know how to use the equipment correctly.

I have never had a single issue with Comcast at all.

Ever. REALLY!!!!

Review
#894240 Review #894240 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Comcast sucks

Comcast Bundle Review

1.1
Details
Ridiculous. No phone or Internet for a week. When I call I talk to some third world terrorist that can't speak English. No ability to contact anyone in the US. But the bills are always on time!!!
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Review
#835034 Review #835034 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Bad quality

Comcast in Alpharetta, Georgia - They work you over again and again for more money!!!!

This is one of the worst companies that I have every worked with....period. So...it goes like this: When we bought our new house I was able to get a promotional discount on the internet for one year. Before this one year promotion was complete I called and renegotiated the service for only $3.00 more per month for an additional 12 months. Sounds pretty great, right?!?! WRONG! The next month I received a bill for $25 dollars more than I had been previously paying. WTF ..... So...I called them back and the promotional discount that I had applied for was now expired. Thus, I had to now choose another plan for my internet. This new plan was internet and cable for less than just internet (how this is possible, i don't know). So, I reconfirm with the lady over the phone 3 times that this is what I am getting with no hidden fees or monthly fees for a cable box. She assures me that the bill will now be $15 less than my latest bill and only $10 more than my 'just internet' bill. Okay...so I believe her. I wait 3 to 5 business days for the cable box to show up...and SURPRISE...it never shows. So....then I call back again a week later and get another agent on the phone. This agent puts me on hold for 18 minutes and then FINALLY tells me the tracking number for the package that is supposed to be coming to my house so that I can watch the cable TV channels that I cannot see currently on my television. I write down the tracking number and immediately know it is B.S. I am kind and end the call quickly so that I can vent.... UPS tracking numbers start with a '1Z' not a '10'. I then decide to wait a couple hours and call back later hoping that there has been a shift change in the Philippines. Success!! There have a new crew on! I go through the same scenario that has plagued me for 6 weeks now with my 'just clocked in' agent. She actually cancels the work order and my last bill, finds another 'better' deal for me, and at least gives me a order ID# so that I will have something to reference if I have any issues. How is my bill, you ask? Well...it is now $5 more per month than I was paying on the original 12 month introductory rate. Yes....cable for $5 more. This of course is temporary because I will have to negotiate again in 11 months to find out what other deals they have up their sleeve. This company is crazy, ridiculous, and outright disorganized. The moral of this complaint: Call back at least 4-6 weeks in advance to negotiate yourself a new contract rate with Comcast every 11 months. Your bound to get screwed over multiple times before they offer you a decent rate on the same service you already have. Don't trust what they say until you get someone you feel you can trust. I may take you several hangups before this happens. -Moral Mac
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Review
#814284 Review #814284 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Problems with payment

Comcast - Bundle Review from *** Georgia

2.2
Details
This is derek. I ha e internet with comcast for 8 years and wanted to bundle my TV and Internet with in February of 2016. They first missed there schedule day to come out and install a filter on my lines. Then they was going to charge me $50 for a tech to come out and hook up the cable boxes. I said no because i should be able to hook them up my self. Will the dvdr was the first box i hooked up and called them to activate it and as soon as i did the box was giving me an error right a way. Long story short i spent 4 hours talking to a about 5 people about the problem and was given missed information and lied to about a tech calling me back within an hour. Each person was very rude and did not want to listen to me about was going. They aas going to waive the fees because of the problems i was but i would have to wait 4 days before someone comes and if they do. At this point i don't trust them anymore. You would think being with them for 8 years they would do all they can to keep a customer but they don't care. I asked them to make me an offer to stay and all they could do is take $50 off my bill for one month and give me a free premium channel for three months really. Really is that the best they can do?! So I'm ditching comcast in going to AT&T U verse Internet as of February 2016.
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Review
#784468 Review #784468 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Poor customer service

Comcast in Atlanta, Georgia - Greedy Company

1.7
Details
Recently my "promotional" package came to an end (which I only found out through a steep increase in my bill.) Called in today to get a new "promotional" price only to be offered packages that were still a good $30 more than what I had just been paying for the same service! Customer service tries to sell me on how much of a deal it is going by retail pricing, but I was just paying much less even than the current "promotional" offer for the same exact service!! Basically telling me that if I want to keep my service I'll have to pay the increased rate! After much back and forth and repeating the fact I have to stay within a certain price range the rep finally offers me a lower package reducing my channels by 2 tier levels!! And that puts me still within $10 of what I was just paying. Now I get much fewer channels with same internet speed at a "promotional" rate which is $10 less than what I was just paying a few months ago for nearly twice the amount of channels. How is this designed to retain customers? It was very frustrating dealing with reps who continue to push a bundle that will bring up my costs without any added services when I was just paying about $30 per month less for the same thing! Comcast doesn't care about customers at all and it shows very greedy company and they are just very lucky to have the only reliable internet around. Cant wait for a better provider to come along in my area!
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Review
#703863 Review #703863 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Pricing issue
Preferred solution
Price reduction

Comcast - Review from Jonesboro, Georgia

1.3
Details
I am (was) a long term comcast customer, with a full bundle of services. I bought a new home and called a week in advance to schedule the transfer for the day after my closing date (August 21). Comcast told me my appointment was scheduled for September 24!!!! I work from home and need my services, but they did not seem to care. If you are looking for *** service, then comcast is your company!
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Review
#687073 Review #687073 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Poor customer service

Comcast in Atlanta, Georgia - Nonestop problems for 5 months!

1.0
Details
Hello my name is Maria; I changed to Comcast because I heard so many great things about it. But since the first week of activation I had none stop problems with the billing, services,, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem. I made two payments on December making my account a $0 balance; I was told that my due dates weren’t the last of the month but in the beginning. I though I was paying for the January balance that was due before the 13th. I didn’t receive a bill for February yet so I was curious so I went online and now I have another high of unpaid balance?!!!! This is the third time that I had to pay Comcast double for a technical error. I am extremely upset and furious that this keeps happening! I had it with Comcast errors is only costing me more money!!!!! Now I want to set up a complaint and a notice that I will not be paying the amount of $171 … it was not my fault. I tried multiple times now to keep up with my account balance but every other month is something ridiculous! I set up 3 call backs from a manager but none had done so. I chatted with a rep named Leonard who clearly told me everything on my account was settle and I only need it to pay $82.66 before Feb 13th, I even have the picture to prove it. I really hope Comcast cares enough for their customers to actually call me regarding this matter.
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Review
#587752 Review #587752 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Price
  • Lies
  • Customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Comcast in Acworth, Georgia - Refusing to correct my bill

I have Comcast internet and TV service it cost 91.05 per month. I was offered and upgrade in service at a cost of 116 per month. All but 2 days of the monthly bill was at the older rate and 2 days at the new rate of 116.00 Comcast gave me a pro rate bill of 130.00 There is no other charges that affect the amount. The supervisor said the amount is correct and the bill will not be changed. When I asked to speak to his supervisor I was told no one was higher than him in the office. The correct amount is 92.66 They also could not tell me what my next bill will be.
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Review
#573186 Review #573186 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Problems with payment

Comcast removes my channels after 18 months!

I signed up for a two-year triple bundle contract back in January 2012. For the past 18 months, I was able to receive CNN, Fox, TMC, etc. Last week, I got a notice on the screen that these channels were not part of my subscription. When I called their customer service, I was told that they made a mistake when I signed up and that they just discovered it recently in an audit! This is unbelievable.. A major cable company could not tell which channel their customer was receiving.. for 18 months! Even if true, Comcast should have the decency to continue providing the additional channels through the end of the contract. Instead, they want me to pay AN ADDITIONAL $59.00 per month to receive the same channels I have been watching for the past 18 months. I am now paying $101.00 + tax per month for Internet/TV/phone, so that would mean more than 50% increase in price each month! What a shame! A company that makes hundreds of millions of dollars in profit a year is unwilling to extend a minimum of courtesy to their customers, especially when the problem is caused by their inefficiency and negligence. I sure hope there is a better alternative to Comcast when my contract expires early next year. Also, did anyone notice how long it took (several months) to repair the big potholes in their parking lot on Malone Drive in Atlanta, and how long the lines are always in that location? SHAME ON YOU COMCAST.. Instead of spending millions of dollars in advertising, you should use some of this money to improve your customer service.
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Review
#418738 Review #418738 is a subjective opinion of poster.
Service
Comcast Bundle
Loss
$300

Comcast in Atlanta, Georgia - Billed for a rental modem I never had, now refuse to *** charges

Comcast needs to monitor their CSR's more, do better training, correct the problems and fire the incompitent ones. I have had their service for 1 1/2 yrs in GA and didn't have problems until I moved. The rep I talked to when I ordered my move and new service put a rental modem on my account even though I told her no fewer than 3 times I had one. Tech sees I have my own when he comes out, so has it taken off my bill. I get electronic bills so I don't look at them unless price seems way too high. After 6 months the intro price of my bundle goes up, so I look over the bill and see the modem charge on there, all the way back to my second month of service at current address. I call, am told it has to be escalated to be taken care of and usually takes 2-3 weeks. After 2 months of not hearing anything and no change on my bill, I call back in. Told is not resolved, but I am welcome to stop paying the modem fee as they will take it off the bill once corrected. After 3 more months and now getting late fees for the buidling modem charge I call again. This time, I get a competent CSR who makes the corrections to my account, however when they take the rental modem off, it puts a freeze on the modem registered to the account, so my internet is down. I call back in, and get an incompetent person as usual, they do manage to get my modem reactivated, but put it on the account as a rental. I see my bill the next week, finding the modem charge gone for only 1 day. Yippee.... I call back in, and am told I need to take my modem to the local office with proof of my purchase to get it corrected. I do that, the ladies at the local office are nice and verifiy it is listed as what they call a retail modem. I call in again, and don't know if the CSR is incompitent or not, but she tries multiple things and can't get the billing corrected. She tells me she will monitor and make sure it is corrected. No call for 3 days, so I call back. I am told by a non-English speaking CSR that the modem listing is now corrected however the near year of billing for a rental modem I never had is still on my account. I demand to speak to a supervisor, told that they have to escalate and an account manager would call me within 3 business days. I told the rep if I do not receive said call I would be escalating the process. Obviously by this complaint and the same thing posted on the Consumer Affairs website, no such call has been received.
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1 comment
Anonymous
#461272

Was suggested by my complaint posted on Comcast's customer service forums site to send an email to their corporate (executive?) customer service team. Received a phone call yesterday (4/4) that it was finally all taken care of and my bill for service for this current month was credited along with credit for the previous months I was billed for the modem.

Checked my Comcast account this morning and indeed I have been credited. Problem has been resolved.

My suggestion for anyone having issues with their customer service is to go directly to their forums site and post something there. I got a quick response that resulted in my issue getting fixed.

Review
#309681 Review #309681 is a subjective opinion of poster.
Service
Comcast Bundle
Loss
$108