State: Georgia Product: Comcast Account Clear all filters (7 of 205 reviews match)
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COMCAST ROTTEN THIEVES

Comcast has taken advantage of me because I have dementia. They have been billing me for over 2 years for a modem. I own my modem and have never used theirs. A family member went over my bill to discover these charges and Comcast will not credit my account for what they have stolen. Over 2 years of fees for something I don't owe. If you have an elderly family member with Comcast please go over their bills every month because Comcast will take advantage of them and they will steel every penny they can get away with. They owe me several months of free service. At this point my daughter will have to get an attorney to get my money back.
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Review
#630127 Review #630127 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
over 2 years of charges for equipment I don't have.
Loss
$600
Preferred solution
I want 6 months of free service

Comcast in Douglasville, Georgia - Over charging, hidden fees and Lies, lies, lies

1.0
Details
I entered into a 2 year contract with Comcast to avoid a price change. I am never ever late paying my bill. To my surprise, they placed erroneous charges on my account. When I contacted customer, I was routed to a third world country where they barely speak English. Then after being placed on hold for 1hr and 37 min I looked up the number for the executive office. Spoke to Matt who had no clue as to the day to day operations or billing for Comcast. Matt was unsympathetic and not really concerned with my call. Very aggressive and argumenetive. I was simply promised a return call and nothing else. I think Comcast has gotten to big for it's customers. I know of a few other companies that got to big for there customers and they do not exist anymore, MCI, Blockbuster just to name a few. Comcast get your *** together or disappear.
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1 comment
Anonymous
#913235

Comcast lied to me again and again. I bought the triple play for 139.00 right 2 weeks later my bill is 325.00 I call them they tell me I will only be charged what I was Quoted 3 times.

MY bill is still 325.00 so I canceled and now they want to give me a fee for that.

IT IS BAIT AND SWITCH AND ILLEAGLE. class action suite, is called for.

Review
#555260 Review #555260 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$20

Comcast in Marietta, Georgia - Poor service

I chatted with the representative online and purchased cable service. I went to pick up the hddvr box from the service center at Delk Road, Marietta, GA and had to wait for an hour. The rep at the service center was not pleased that I had purchased online and not through him....because he is working on commissions. When I went home and tried to activate the cable over the phone as guided, the person on the phone said that my box was not added to my account and I have to make the trip all the way back to the service center to ensure that my box is replaced or added to the list.
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Review
#433576 Review #433576 is a subjective opinion of poster.
Product
Comcast Account
Loss
$500

Comcast in Marietta, Georgia - Charged for ***

For the past 2 months Comcast has been charging me for Adult movies, that i know have not be ordered. Its just my wife and i and we were out of town when the movies were " ordered". They credited the account the first time and said it wouldn't happen again. The next bill came....4 Adult movies all ordered on the same day 1 mint apart. 3:03 pm 3:04 pm 3:04pm 3:04pm 3:05pm. So i call them and ask about it again, and they tell me there are more charges that arnt on the bill yet.. all 14.99 adult movies. Is this happening to anyone else. I'm starting to get really mad.
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Review
#373255 Review #373255 is a subjective opinion of poster.
Product
Comcast Account
Loss
$200

Comcast=Worst Experience Ever.

On September 3, I had ordered a new service to Comcast. We had purchased the self-install kit (for a fee of 9.95 more). We had received the package on September 11, had hooked everything up, and had complications hooking to the internet. We had figured that they had not sent someone to turn on our services from the outside of our apartment. After calling 3 different times, since every person we had talked to wanted to either argue with us about how we didn't 'correctly' install everything or had no clue what was going on, we were told that someone would call us back shortly since their "computers went down". After an hour and half, we had called back and was told that the department had close an hour ago and I had to call in the morning since there was nothing they could do. We never received a call or any notice of what time the departments closed. The following morning I called to be told that I had to call an hour later and that our account was hold and apparently we weren't approved, which didn't make any sense if they had mailed out the receiver and cable box. I called and was told again that someone will call me back to resolve my issue. After 3 hours, I called to be told that I will be charged and that I had to make an appointment for someone to hook me up. (I am a new customer, I should not be charged what so ever). Finally, I got a hold of someone decent and found out that the hold was when they sent someone to our gated apartment complex on a SUNDAY and could not get in, so we were getting hold accountable. I was told that maybe someone will come tomorrow. The next day, 2 Comcast trucks drove by my building but no one had stop by. We called and was told that I once again had to make an appointment and that it would be the next week! After that, we had blown up and asked to speak with an manager. For us to be brand new hook ups, we feel that we should not have to be charged, make an appointment, or wait 2 weeks just to get our service. She credited us 20 dollars to our account and FINALLY someone came by the next morning. Overall, this was a the worse customer service experience Ive ever had. Too much BS which I fear when I have to call for service and know what "least commitment" I will receive.
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Review
#346214 Review #346214 is a subjective opinion of poster.
Product
Comcast Account

Comcast Customer Service Negligent!

I have read post on how the customer service rep would not allow spouses to access their spouses account without permission from him or her and I just start crying. Comcast let a perfect stranger call in and reset my online password and now he is harassing me and everyone that was on my call history. He told them he was my husband. How could they let this happen. I hate Comcast and am seriously thinking about filing charges. What kind of training do they do at Comcast. I canceled my account and they had the nerve to ask me when I wanted to restart the services. ARE YOU SERIOUS!!!!!!!!! I am scared to death for me and my children, this man has all my info!!!
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2 comments
Anonymous
#444039

No I don't have a husband!

Anonymous
#443740

Was your husband listed on the account?

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Review
#302781 Review #302781 is a subjective opinion of poster.
Product
Comcast Account

Tech Visit Gone AWFUL - COMCAST COMPLAINT

I have a commercial internet account with Comcast, as I am a web designer and my Internet is my company's lifeline. After experiencing a lack of service on and off for most of the morning, I called to report some issues. I was told someone would be out to my location (between 5 - 8 PM), and after a call at 11:00 AM to see if I was at home, the tech finally arrived at 7:00 PM. He was obviously frustrated, as I was most likely his last stop of the evening. My office is located in the back of the house, while the modem is in the den (where the geniuses insisted it be installed). There is no computer near the modem, but I assumed his first task would be to check the signal of the cable line to ensure the signal was being received. Instead, he asked if I had a laptop. I said I did. "Well, you need to get that," he remarked. I found his tone with me unacceptable. I said (almost playfully) "What ever happened to ASKING these days? I understand you have had a long day, but I have as well, with missed deadlines. I think you could talk to me a little better than that." "I don't have to be here," he snapped. "I am trying to help YOU." I was shocked at his need to make this point. "I can leave right now," he said rudely. I stared in shock that this man had the nerve to come into my home, boss me about, and then talk to me as if I were nothing. "Do you see my children standing here?" I asked. 'Why would you speak to me that way in front of them?" "You know what? Goodbye." The tech gathered his things and began to head for the door. Flabbergasted, I said "If you leave over something like this after I have been stranded with no service all day, I WILL be canceling my contract." I walked behind him in disbelief. "I don't care," he retorted, slamming my door and walking out to get into his van. I followed behind, and he drove away as I stood outside his window asking him why he was doing this. The tech then went to his supervisor and said I was belligerent with him, and used profanity - an out and out LIE. Unbeknownst to the technician, my husband was home the entire time, listening to the entire conversation on a baby monitor in the upstairs room. After my husband and I explained every detail to the "supervisor" who called, we were told that "his side" needed to be heard, and then there would be some "looking into" this. ARE YOU KIDDING COMCAST? TELL ME YOU ARE KIDDING!!!!! DO NOT EXPECT BUSINESS CLASS SERVICE FROM THIS COMPANY. THIS IS JUST ONE OF MANY INSTANCES IN WHICH THEIR PROFESSIONALISM AND THEIR INTEGRITY AS A COMPANY HAS COME INTO QUESTION DURING MY BUSINESS RELATIONSHIP WITH THEM.
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2 comments
Anonymous
#188890

Most of these so called Comcast Techs work as contractors to Comcast and get low pay, no benifits, medical or anything else. They get paid less than $20 per call so if they do not complete 20 calls per day they are not really making money.

They are inexperienced with dealing with clientel in their homes or place of business.

Still this is NO excuse for anyone representing Comcast to be rude to the customers.

Too many times the problems are blamed on the Customer Equipment when it really is not.

Why do you think Comcast is in the process of closing more and more of their USA based call centers and having the phones answered in Philippines and India ?

Comcast does not want to pay realistic USA Wages to their employees !

Anonymous
#158634

I'm sorry you went through this. I really wish your husband had come into the room to defend you and tell that "technician" right where he and his inept, ignorant self can go. Not only was he wrong and unprofessional but he was very ***.

This is a crazy world we live in and if he had gotten nasty with the wrong person he could have possibly been hurt very badly.

Comcast doesn't care who they hire. Most of these idiots are college dropouts with no real professional training.

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Review
#187351 Review #187351 is a subjective opinion of poster.
Product
Comcast Account