State: Georgia City: Atlanta Product: Comcast Internet Service Clear all filters (20 of 762 reviews match)
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1 comment
1.0
Details
I have had: Poor customer service by a technician during a home visit, Poor service by a call center representative, Multiple home visits trying to get your issue resolved, Multiple calls into customer care (over 15 hours worth), Poor service from our online support...
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Anonymous
#1144805

Dealing with this right now!! Absolute worst company ever!!!

Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Cons
  • Untrained personnel
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #812647 is a subjective opinion of poster.
0 comments

Comcast - Find any other service ...

1.6
Details
If you try to get out of your contract before 2 YEARS!! (How long they make you sign for), it is a 75% of remainder of contract termination fee. Find anything else! Use your phone for internet service if you have to. In my situation, I moved from the office with service to an executive suite that didn't need service ... there was no where to move my service. They would not let me out of the contract. I will never deal with them again.
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Cons
  • Comcast
Reason of review
Contract is bull%^%@
Loss
$700
Preferred solution
Price reduction
Review #809523 is a subjective opinion of poster.
0 comments
I have had my service for 9 months now & it has NEEVVEERR worked correctly. The internet (NO exaggeration) DROPS every 10-20 minutes. No matter what time of day. Forget online gaming & I can't even watch a full 30 min episode of something on Netflix without it...
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Reason of review
Bad quality
Review #700039 is a subjective opinion of poster.
0 comments

Comcast - Internet Service Review from Atlanta, Georgia

Outage again. Raise rates constantly. Worst customer service of any company. Aren't monopolies illegal? At least I'm "allowed" to have internet through another company. Call back in 24 hrs to check on status? Seriously? I've never had such poor service from any company in my life! If they had competition they'd be out of business! Raise my bill constantly. Horrible. No human available for five hours.
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Reason of review
Pricing issue
Review #673052 is a subjective opinion of poster.
0 comments

Comcast - CAble out since WEd.,05/13/2015,Told no tech could be there until 05/18/2015.

Called on Wed. 05/13/2015 told them cable & High speed internet out. Scheduled appt. for 05/18/2015. Called 2nd time to see if could moved it up since I could not believe in a city as large as Atlanta metro there were no tech to do it any faster. They said they would put a note saying if there was a cancellation they might be able to move the appt. up. Called 05/14/2015 when found out the cable next door has been cut the day before by the Gardners. Since it is a condo complex called to see if that would have an effect on our cable since we are the unit before that one and the cable crosses our sidewalk. Got same run around. It time to dump Comcast.
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Reason of review
Poor customer service
Review #636612 is a subjective opinion of poster.
0 comments

Comcast - Customer service is worse than incompetent.

None of the customer service representatives are correctly informed or able to access information across departments. Waiting time is ridiculous and the customer is continuously fobbed off to another representative to yet again repeat the same details adnauseam . I'm astounded at the complete breakdown of any actual functionality when dealing with their most important assets...the customer. This is an astonishingly poorly run organization. A pathetic , arrogant and greedy company with about as much integrity and appeal as pond ***. Cancelled the service. (And I use the word service sparingly.) I run a small business, if I treated my customers with the disdain Comcast has then not only would I be ashamed to call myself a businessman but I'd be out of business very quickly indeed...and deservedly so.
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Pros
  • When it works its good
Cons
  • Customer service
Reason of review
Poor customer service
Review #615387 is a subjective opinion of poster.
0 comments

Comcast - Internet Service Review from Atlanta, Georgia

I despise Comcast. I was paying them $200 a month from a $99 package and that was not enough for them. I only have Internet at $44.95 now. Now my bill is $70. I started serice from the 15th to the 14th of the month yet my bill date is the 30th. They want me to pay ahead for service. One day past the 30th, I get hit with a late fee of $10 and they cut my service and charged a reconnection fee$5-10 plus and of course my modem fee, $10. This started in February. Since February only had 28 days, I paid on the 3rd, so in reality I was only 1 day late. So sick of them. I heard some laws are about to change so they are getting every last dollar they can. When there is a viable alternative, I will never do business with this company again.
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Reason of review
Problems with payment
Review #612068 is a subjective opinion of poster.
0 comments

Comcast - Justice Department needs to look into anti-competitive practices

1.4
Details
I am not a big consumer of television, but my wife and I like to watch certain big event type shows, in this case, the 2015 Academy Awards. We are big consumers of Internet services. So, when Comcast service in my area went down (including television, Internet, and phone), I naturally used my LTE cellular Internet service and went to the ABC site to look for a live streaming option. In fact, there was a live streaming option, but when I clicked on the streaming link for the show, the website geo-located me and told me that service was "not yet available in my area". First, it's clear that the lack of "availability" is a contract issue between Comcast and ABC, as there is no infrastructure limitation to streaming over the Internet, i.e., there is nothing, save a contract, that would prevent ABC from streaming that show to me. Second, it is clear that ABC would very much like for me to watch their shows via any means available so that they can increase advertising revenues. So, there is no reason why ABC, or any other content provider, would choose to limit my options for viewing their network. Last, it is clear that the carrier, Comcast, must be forcing contract provisions on their content providers in order to limit my viewing option to Comcast cable only. Given I live in a top 10 (population) market, there is no physical or service factor that could limit "availability" of an Internet-based streaming service, so it is crystal clear that Comcast must be engaged in anti-competitive practices with content providers and that they don't care how that affects their customers. These are the very same customers who pay silly monthly fees in order to suffer sifting through hundreds of channels of *** programming to find the occasional entertainment, only to have access to that entertainment limited by a member of an oligopoly. Understanding that Comcast would argue in court that I have other television options available to me (AT&T, satellite); understanding that those other options are inferior vis-à-vis regulatory and infrastructure disadvantages relative to Comcast; and, understanding that Comcast has clearly sought to limit consumers' / customers' viewing option through onerous contract provisions with content providers, I also understand that there must be a regulatory or legal middle ground that protects consumers' rights. In this case, the solution is simple and can be cheaply implemented in a matter of a few weeks. Content providers need to be notified by dominant carriers when and where those carriers have outages, such that they can make streaming available to consumers in those areas during outages. It would be neither difficult nor expensive, Comcast et al can keep elements of their anti-competitive contract provisions, and consumers can win the day instead of spending their valuable time solving the problems of lazy and incompetent large companies who won't do it themselves, choosing rather to screw their customers because it is easier than doing the right thing. So, for the aspiring antitrust attorney looking for a high-probability win, you needn't search further...
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Cons
  • Disregard customers best interests
Reason of review
Anti-competitive practices that affect your customers
Preferred solution
Provided in post
Review #599045 is a subjective opinion of poster.
0 comments

Comcast - Internet Service Review from Atlanta, Georgia

We cancelled our Cable TV (because we should not pay for what we don't want to see) and have only had their internet service for the past year, but three months ago started having issues. We are kicked-off several times a day, everyday. We've had numerous service calls and customer service is a joke. When they could not repair the issue they gave me free basic cable (again) so we watched the SuperBowl, then immediately turned it off. I'm not sure what trailer trash they are producing TV content for, but it's sure not us... Installing Sonic this week and chunking the bloated, corporate cable ***-Cast for good.
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Reason of review
Damaged or defective
Review #596043 is a subjective opinion of poster.
0 comments

Comcast - Cant Disconnect Service

I am trying to help my roommate disconnect an internet service in her name. She had to leave the country due to an emergency. She could not call to disconnect the service. She did write a letter, email and live chatted with an agent. They could not only offer a good solution, but they also gave conflicting solutions which made me go round in circles. They made me make several calls, many trips without any acceptable solution. They was no way we could make the customer service representative understand that a phone call from the account holder or appearing in person was not possible. She was perfectly willing to and did chat with the online agent, write to them, but to no avail. This was not their only transgression, they also saw fit to actually shout at me just because I asked for their services to be discontinued. This is the level of services and customer respect shown by their customer representatives to their customers. I hope that in the future comcast hires better customer care representatives.
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Author
Location
Atlanta, Georgia
Service
Comcast Internet Service
Review #518250 is a subjective opinion of poster.