State: Georgia City: Atlanta Product: Comcast Installation Clear all filters (4 of 160 reviews match)
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Comcast Ripoff

I made the mistake of adding services with Comcast at another address but left the phone service on for the purpose of the alarm. It's been one nightmare after another since, from the installation to straightening out billing issues. I was told that as a long term "valued customer" the installation at the address was free. The technician connected the internet without informing us that I would incur an installation charge. The services worked for one day after the installation. I called to report the problems; when I gave the service phone number I was told that it registered as being located off the coast of Africa! It took several weeks to get the cable and phone service working properly. You won't believe who fixed the cable service; the maintenance man in my apartment community! The maintenance man indicated that it happens all the time. I requested credits for the time the services did not work which was granted after several months and multiple protracted calls to customer service. I was so dizzy and frustrated from the confusion, I did not notice the fee for the "failed installation" (which is what Comcast referred to it as). On another occasion, I called to request a fix on the confusion between the old address with the phone service and the new location. I could not access the bill online. The call went to an offshore office (the Philippines) where the primary user was changed to my son in law by the technician. I implicitly requested that the changes she suggested NOT be applied but the changes were made anyway. I called repeatedly about the installation fee but gave up on getting that adjustment after sitting on hold for over 50 minutes, I hung up. My son has Uverse and I like it a lot but AT&T has the same off shore support issues and long wait times so my next move might be to get a air card and use my over the air antenna. I’m sick of these companies that are so big that their notion of customer service is to charge outrageous prices but the value of the service is serious diminished by their response when there is a problem!
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Review
#442715 Review #442715 is a subjective opinion of poster.
Service
Comcast Installation
Loss
$55

Abused & Held Hostage In My Own Home By Comcast Technician

I want it to be known also that Kirk A. Miller came to my home regarding this horrible tragedy that I went through and not once did he apologize to me for what I endured. He stood in my kitchen with his note taker and tried his best to interrogate me about the event. I have a master's degree in criminal justice and certifications in Wicklander best practices in investigations and interrogations and knew from the very start what his motive for coming to my home was. His motivation could not have been that he was concerned that I was basically held prisoner in my own home for about 4 hours by your employee Mr. Kemar Washington. If this had been his motivation certainly in all the time he was in my home he would have mentioned that he was sorry or at least compassionate in some regards for me being cussed out, spat in the face twice since the technician was less than an inch from my face, that I got chest butted by the employee, that I had your employee asking me if I was ignorant or if I could read instructions, refusing to show me how to operate the equipment he installed in my home. I told Kemar that I felt threatened by him and that he needed to leave my home but he did not. Since he did not I was then a prisoner in my own home. He truly should have left the instance I told him to leave my home and I was threatened by his anger, hostility, unprofessionalism, cussing and using his cell phone to make personal calls and argue and cuss at whoever was on the other line. I told Kemar that I did not want to sign any papers for him but that I would if he would just leave my home. He left his card and told me his number was on the back and his managers was on the front. He threatened me not to call his manager but to call him only, and if he felt like coming back out to explain my products he would. He mentioned a survey that I should be receiving about his service and told me he only wanted to hear good things as he was leaving and told me to remember he knew where I lived. My partner and I share a cell phone and he must have gotten the call for the survey and answered the questions since all of the equipment was installed and gave him high marks for that, but I had not yet told him what Kemar had done to me for 4 hours. When I did tell him all that had happened of course he regretted having given him good feedback after the horror I endured. Kemar was rotten and despicable and he deserved negative numbers on any survey, but because my partner completed it without knowing how I was done that day he gave him marks he in no way deserved. The charges for the installation for all services still remains on my bill even though I was told by multiple people all installation charges would be off yesterday, and again they were not. I kept being asked what did I want Comcast to do to make it right and at the time I said nothing, but that is no longer the case after reflecting the horror I faced all that day it seemed. I hope this can be resolved amicably, but I am gearing up for the fact of a fight in court if I have to. Thank you, Richard Lisenby
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#416644 Review #416644 is a subjective opinion of poster.
Service
Comcast Installation

Comcast - Doesn't tell the entire truth about services.

I'd been with them since February. While I was between jobs I was constantly getting cut off on the 24th when I get a check on the 30th I got NO RECEPTION not even for basic channels. then without my knowledge the disconnected one of my Cable lines...the one they installed. My boxes were constantly going out. THEN, a "nice lady" called and like the sap I am I went ahead and ordered a phone at her sales urging. thinking that only 30 or so dollars would be added. The additional fees for that phone installation doubled my bill and when my check was returned (poor me)...they came and snatched my equipment ...fine...but I can't get how they think I'm supposed to pay this fantastic amount...when I've only used half of that plus a check return charge. I am VERY UNHAPPY. Comcast has the worst customer service I've ever experienced.
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#275073 Review #275073 is a subjective opinion of poster.
Service
Comcast Installation

Comcast Failure to Install

Comcast service really sucks. I scheduled transfer of service and was given 4/23/11 between 2-5, Comcast showed up 3 hrs early without calling. Installation could not be complete due to wiring issue. Comcast contractor called to schedule completion installation & told me date was Mon., 4/25 between 8-11 am, I told him I would have to *** work without pay & agreed to that date & time. I called 4/25 @ 9 am just to check and was told my appt. date & time is Tues., 4/26 between 2-5 pm. I wasted my whole day without pay without even a phone call. I have called Comcast numerous times & online chats with no offer of any compensation for my inconvenience. I am seriously in need of another cable provider.
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Review
#234221 Review #234221 is a subjective opinion of poster.
Service
Comcast Installation