State: Georgia City: Atlanta Product: Comcast Bundle Clear all filters (5 of 217 reviews match)
filters
State:
City:
Product:

Comcast Bundle Review

1.1
Details
Ridiculous. No phone or Internet for a week. When I call I talk to some third world terrorist that can't speak English. No ability to contact anyone in the US. But the bills are always on time!!!
View full review
Review
#835034 Review #835034 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Bad quality

Comcast - Greedy Company

1.7
Details
Recently my "promotional" package came to an end (which I only found out through a steep increase in my bill.) Called in today to get a new "promotional" price only to be offered packages that were still a good $30 more than what I had just been paying for the same service! Customer service tries to sell me on how much of a deal it is going by retail pricing, but I was just paying much less even than the current "promotional" offer for the same exact service!! Basically telling me that if I want to keep my service I'll have to pay the increased rate! After much back and forth and repeating the fact I have to stay within a certain price range the rep finally offers me a lower package reducing my channels by 2 tier levels!! And that puts me still within $10 of what I was just paying. Now I get much fewer channels with same internet speed at a "promotional" rate which is $10 less than what I was just paying a few months ago for nearly twice the amount of channels. How is this designed to retain customers? It was very frustrating dealing with reps who continue to push a bundle that will bring up my costs without any added services when I was just paying about $30 per month less for the same thing! Comcast doesn't care about customers at all and it shows very greedy company and they are just very lucky to have the only reliable internet around. Cant wait for a better provider to come along in my area!
View full review
Review
#703863 Review #703863 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Pricing issue
Preferred solution
Price reduction

Comcast - Nonestop problems for 5 months!

1.0
Details
Hello my name is Maria; I changed to Comcast because I heard so many great things about it. But since the first week of activation I had none stop problems with the billing, services,, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem. I made two payments on December making my account a $0 balance; I was told that my due dates weren’t the last of the month but in the beginning. I though I was paying for the January balance that was due before the 13th. I didn’t receive a bill for February yet so I was curious so I went online and now I have another high of unpaid balance?!!!! This is the third time that I had to pay Comcast double for a technical error. I am extremely upset and furious that this keeps happening! I had it with Comcast errors is only costing me more money!!!!! Now I want to set up a complaint and a notice that I will not be paying the amount of $171 … it was not my fault. I tried multiple times now to keep up with my account balance but every other month is something ridiculous! I set up 3 call backs from a manager but none had done so. I chatted with a rep named Leonard who clearly told me everything on my account was settle and I only need it to pay $82.66 before Feb 13th, I even have the picture to prove it. I really hope Comcast cares enough for their customers to actually call me regarding this matter.
View full review
Review
#587752 Review #587752 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Lies
  • Customer service
  • Price
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Comcast removes my channels after 18 months!

I signed up for a two-year triple bundle contract back in January 2012. For the past 18 months, I was able to receive CNN, Fox, TMC, etc. Last week, I got a notice on the screen that these channels were not part of my subscription. When I called their customer service, I was told that they made a mistake when I signed up and that they just discovered it recently in an audit! This is unbelievable.. A major cable company could not tell which channel their customer was receiving.. for 18 months! Even if true, Comcast should have the decency to continue providing the additional channels through the end of the contract. Instead, they want me to pay AN ADDITIONAL $59.00 per month to receive the same channels I have been watching for the past 18 months. I am now paying $101.00 + tax per month for Internet/TV/phone, so that would mean more than 50% increase in price each month! What a shame! A company that makes hundreds of millions of dollars in profit a year is unwilling to extend a minimum of courtesy to their customers, especially when the problem is caused by their inefficiency and negligence. I sure hope there is a better alternative to Comcast when my contract expires early next year. Also, did anyone notice how long it took (several months) to repair the big potholes in their parking lot on Malone Drive in Atlanta, and how long the lines are always in that location? SHAME ON YOU COMCAST.. Instead of spending millions of dollars in advertising, you should use some of this money to improve your customer service.
View full review
Review
#418738 Review #418738 is a subjective opinion of poster.
Service
Comcast Bundle
Loss
$300

Comcast - Billed for a rental modem I never had, now refuse to *** charges

Comcast needs to monitor their CSR's more, do better training, correct the problems and fire the incompitent ones. I have had their service for 1 1/2 yrs in GA and didn't have problems until I moved. The rep I talked to when I ordered my move and new service put a rental modem on my account even though I told her no fewer than 3 times I had one. Tech sees I have my own when he comes out, so has it taken off my bill. I get electronic bills so I don't look at them unless price seems way too high. After 6 months the intro price of my bundle goes up, so I look over the bill and see the modem charge on there, all the way back to my second month of service at current address. I call, am told it has to be escalated to be taken care of and usually takes 2-3 weeks. After 2 months of not hearing anything and no change on my bill, I call back in. Told is not resolved, but I am welcome to stop paying the modem fee as they will take it off the bill once corrected. After 3 more months and now getting late fees for the buidling modem charge I call again. This time, I get a competent CSR who makes the corrections to my account, however when they take the rental modem off, it puts a freeze on the modem registered to the account, so my internet is down. I call back in, and get an incompetent person as usual, they do manage to get my modem reactivated, but put it on the account as a rental. I see my bill the next week, finding the modem charge gone for only 1 day. Yippee.... I call back in, and am told I need to take my modem to the local office with proof of my purchase to get it corrected. I do that, the ladies at the local office are nice and verifiy it is listed as what they call a retail modem. I call in again, and don't know if the CSR is incompitent or not, but she tries multiple things and can't get the billing corrected. She tells me she will monitor and make sure it is corrected. No call for 3 days, so I call back. I am told by a non-English speaking CSR that the modem listing is now corrected however the near year of billing for a rental modem I never had is still on my account. I demand to speak to a supervisor, told that they have to escalate and an account manager would call me within 3 business days. I told the rep if I do not receive said call I would be escalating the process. Obviously by this complaint and the same thing posted on the Consumer Affairs website, no such call has been received.
View full review
1 comment
Review
#309681 Review #309681 is a subjective opinion of poster.
Service
Comcast Bundle
Loss
$108