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Comcast pathetic customer service

Worst customer service ever!!!!"Retention" department did NOTHING to correct my ever changing bill.Funny how it always changes for the worse. I wss sold a package with fairly basic cable, HBO and Showtime for 72.99 a month locked in for a year. My bill was wrong the first month. I complained and the retention department got it "down" to 77.99. $5 more than the agreed upon amount. I accepted their offer to keep from going through the painstaking process of changing companies.The bill went up $5 more each of the next two months! More phone calls.....more promises of resolving the problem...then...I received my 4th months bill. $232.91!!!!! The pathetic, inept "Terrance"in the retention department offered to get my bill down to $102.28!!! Why couldn't he at LEAST get my bill back down where it was????? Pathetic, unprofessional, inept, thieving, lying, buffoon! Thanks to Terrance (who wouldn't put his supervisor on the phone) I have already changed companies to Direct TV. I will never do business with Comcast again unless they are my only option.
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Review
#601442 Review #601442 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Justice Department needs to look into anti-competitive practices

1.4
Details
I am not a big consumer of television, but my wife and I like to watch certain big event type shows, in this case, the 2015 Academy Awards. We are big consumers of Internet services. So, when Comcast service in my area went down (including television, Internet, and phone), I naturally used my LTE cellular Internet service and went to the ABC site to look for a live streaming option. In fact, there was a live streaming option, but when I clicked on the streaming link for the show, the website geo-located me and told me that service was "not yet available in my area". First, it's clear that the lack of "availability" is a contract issue between Comcast and ABC, as there is no infrastructure limitation to streaming over the Internet, i.e., there is nothing, save a contract, that would prevent ABC from streaming that show to me. Second, it is clear that ABC would very much like for me to watch their shows via any means available so that they can increase advertising revenues. So, there is no reason why ABC, or any other content provider, would choose to limit my options for viewing their network. Last, it is clear that the carrier, Comcast, must be forcing contract provisions on their content providers in order to limit my viewing option to Comcast cable only. Given I live in a top 10 (population) market, there is no physical or service factor that could limit "availability" of an Internet-based streaming service, so it is crystal clear that Comcast must be engaged in anti-competitive practices with content providers and that they don't care how that affects their customers. These are the very same customers who pay silly monthly fees in order to suffer sifting through hundreds of channels of *** programming to find the occasional entertainment, only to have access to that entertainment limited by a member of an oligopoly. Understanding that Comcast would argue in court that I have other television options available to me (AT&T, satellite); understanding that those other options are inferior vis-à-vis regulatory and infrastructure disadvantages relative to Comcast; and, understanding that Comcast has clearly sought to limit consumers' / customers' viewing option through onerous contract provisions with content providers, I also understand that there must be a regulatory or legal middle ground that protects consumers' rights. In this case, the solution is simple and can be cheaply implemented in a matter of a few weeks. Content providers need to be notified by dominant carriers when and where those carriers have outages, such that they can make streaming available to consumers in those areas during outages. It would be neither difficult nor expensive, Comcast et al can keep elements of their anti-competitive contract provisions, and consumers can win the day instead of spending their valuable time solving the problems of lazy and incompetent large companies who won't do it themselves, choosing rather to screw their customers because it is easier than doing the right thing. So, for the aspiring antitrust attorney looking for a high-probability win, you needn't search further...
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Review
#599045 Review #599045 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Disregard customers best interests
Reason of review
Anti-competitive practices that affect your customers
Preferred solution
Provided in post

Comcast - Internet Service Review from Atlanta, Georgia

We cancelled our Cable TV (because we should not pay for what we don't want to see) and have only had their internet service for the past year, but three months ago started having issues. We are kicked-off several times a day, everyday. We've had numerous service calls and customer service is a joke. When they could not repair the issue they gave me free basic cable (again) so we watched the SuperBowl, then immediately turned it off. I'm not sure what trailer trash they are producing TV content for, but it's sure not us... Installing Sonic this week and chunking the bloated, corporate cable ***-Cast for good.
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Review
#596043 Review #596043 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective

Nonestop problems for 5 months! | Comcast review from Atlanta, Georgia

1.0
Details
Hello my name is Maria; I changed to Comcast because I heard so many great things about it. But since the first week of activation I had none stop problems with the billing, services,, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem. I made two payments on December making my account a $0 balance; I was told that my due dates weren’t the last of the month but in the beginning. I though I was paying for the January balance that was due before the 13th. I didn’t receive a bill for February yet so I was curious so I went online and now I have another high of unpaid balance?!!!! This is the third time that I had to pay Comcast double for a technical error. I am extremely upset and furious that this keeps happening! I had it with Comcast errors is only costing me more money!!!!! Now I want to set up a complaint and a notice that I will not be paying the amount of $171 … it was not my fault. I tried multiple times now to keep up with my account balance but every other month is something ridiculous! I set up 3 call backs from a manager but none had done so. I chatted with a rep named Leonard who clearly told me everything on my account was settle and I only need it to pay $82.66 before Feb 13th, I even have the picture to prove it. I really hope Comcast cares enough for their customers to actually call me regarding this matter.
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Review
#587752 Review #587752 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Lies
  • Service
  • Price
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Comcast - Misleading Advertisement Review from Atlanta, Georgia

1.4
Details
I was promised by a lady when I started my contract and was told 105mbs for 12 months just received a call warning me that my 105 promotion was up! I called and was pissed this was not what was promised the man told me it was "my fault" for not understanding. I asked to speak to his manager and was told why, nothing could be done! They were horrible and blamed it on me. I also turned in my router and was changed for 3 months! I called again and sat on hold for an hour. I would love to switch company's but comcast is the only provider in my area!
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#548650 Review #548650 is a subjective opinion of poster.

Comcast - Bad Cable Service Review from Atlanta, Georgia

Comcast is the worst company I have ever had the misfortune of working with. I would not have their cable in my home if it was free. They are rude, aggressive and slow. I cancelled my cable last year and did the same for my three children. We went to uverse and it has been great!! No problems, great customer service. Don't ever get infinity!!! Ever ! Comcast are crooks!!!
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1 comment
Anonymous
#877803

I have also had the misfortune of dealing with Comcast/Infinity to the point that I will never seek their product and services. Their sales persons do a good job of trying to sell the product to the point that they almost guarantee the service.

In a period of 5 months, after I agreed again to use them, they have proven unreliable. The first time, the technician did not show up for the appointment. Fast forward 5 months later and he shows up but claimed that he was not prepared to do the job. I wasted the entire day.

They never gave a return date. The bad part was that Comcast had already agreed to have Verizon turn off my service and I was almost left with no telephone or internet. The company employees were rude.

I spent 4 hours trying to cancel service so that I could remain with my current company. I would never use.

Review
#526941 Review #526941 is a subjective opinion of poster.

Billing issues with Comcast

I have been a Grandfathered customer with Comcast for about 7 years this has been the worst customer service I have ever experienced. All you get is lies and I have never had the same bill twice or consecutively in a row with the same amount (never) I truly believe they pull a number from hat and say here's your bill this month its has been just awful. I literally need to take a nerve pill before I make the call to Comcast knowing at some point I will be cut off or when I select 2 for if you have a billing question and then the phone goes dead. I have emailed the customer care and got nothing but lies. They never want to put the information in writing so you can have a valid fight when you call back. No worries Comcast because I'm shopping to get rid of you. Sign had just enough
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Review
#519442 Review #519442 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$250

Comcast Nightmare!!!

I recently went to a Brandsmart store that has a comcast center in the bottom. I was approached by one of the comcast representatives, who asked me a few questions about my internet and cable services which I have with AT&T; he gave me Comcast's promotion which sounded pretty good but I told him that I would need to discuss any change with my family first and that I would call him the next day to let him know if I wanted services with Comcast or not. I called back the next day and could not get a hold of him. The days past and I didn't think anything of it only that I would miss out on that good promotion. However the following week I get home to find out that my services with AT&T were pending disconnection because Comcast had contacted them to retrieve my number. I never gave Comcast any authority or confirmation to do so; as a result I have not had any phone or internet services for one week. I had to reconnect all of my services again with AT&T and lost my previous phone number. AT&T advised me that the order with Comcast had not been canceled so I called Comcast and asked them to cancel the order that I no longer wanted their services; they told me they couldn't cancel it and to just reject the workers when they came to my house. The next day I get a call from Comcast that they are at my house, I told them that I had canceled the order and they questioned me; they called me a second time asking why I didn't want the order and I simply told them that I didn't want their services and explained to them what a mess their company had caused me. I got a third call from Comcast asking again why I was canceling the order. All I did was inquire about the Comcast promotion never did I once say that I was setting up an order!! The worst customer service I have ever dealt with. And the Comcast rep at the store was nothing but deceitful!!!
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Review
#518959 Review #518959 is a subjective opinion of poster.
Service
Comcast Installation

Cant Disconnect Service | Comcast review from Atlanta, Georgia

I am trying to help my roommate disconnect an internet service in her name. She had to leave the country due to an emergency. She could not call to disconnect the service. She did write a letter, email and live chatted with an agent. They could not only offer a good solution, but they also gave conflicting solutions which made me go round in circles. They made me make several calls, many trips without any acceptable solution. They was no way we could make the customer service representative understand that a phone call from the account holder or appearing in person was not possible. She was perfectly willing to and did chat with the online agent, write to them, but to no avail. This was not their only transgression, they also saw fit to actually shout at me just because I asked for their services to be discontinued. This is the level of services and customer respect shown by their customer representatives to their customers. I hope that in the future comcast hires better customer care representatives.
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Review
#518250 Review #518250 is a subjective opinion of poster.
Service
Comcast Internet Service

Continual bad service despite 8 service visits | Comcast review from Atlanta, Georgia

Have just scheduled our 9th service visit in 9 months. No improvement yet. Some visits they never show and never call to cancel, despite the service folks saying "they are in route" when I call to check. We replaced all the in-home wiring at comcast's suggestion (about $400) - that was not the issue. We have replaced modems, boosters, etc. no effect, comcast replaced the wire from the street to the house (they said it was full of water, eaten by squirrels, covered by vines, etc.) - no improvement. After months of service calls, we still can't predictably get email, view movies, etc. We pay, but they provide inadequate service. I spend 3-5 months/yr in the 3rd world - my internet service there is consistently better (and MUCH cheaper) than here in Atlanta. If there was reasonable competition, comcast could not persist as a company.
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Review
#515710 Review #515710 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000
Tags
  • Bad service by comcast