(96 of 3978 reviews match)
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Comcast in Atlanta, Georgia - Promised credits by phone, but bill shows same rate
I called in to turn my service off. The CSR told me she didn't want to lose my business and that she would adjust my bill to keep me at the same rate of promotion. I have made numerous calls to Comcast, because I was credited 1 month, but now back at the inflated rate again. They say the same when I call in- "I will go in and credit your account, fix the problem and you will see it on your next bill." Well I haven't!! Anyone else had the same issues that can share the results?
My cable service is paid for by my condominium association every month. My tenant has internet service with Comcast and was late to pay his bill. They cut off his service and my cable service. When I called to try and straighten it out, I was passed from one phone...View full review
Comcast's lack of customer service is amazing
We have had digital cable for about a year and a half. During that time we have gotten Disney On Demand since the beginning. About 2-3 months ago we noticed my grandson was not able to get Imagination Movers. I called customer service and asked if they had changed the tiers and was assured that they had not. They were aware of the problem and they were working on it. A month later when we still were not able to get the service I called back. Again was assured the tiers had not changed and that I need a service technician to visit and repair it. A visit was scheduled and the tech arrived and immediately said that he couldn't repair it and had been able to repair another customer with the same problem a few weekds ago. After wasting about an hour of my time he said he was sure the tiers had changed after I told him I had asked that. When he left I called to complain to a supervisor about the lack of knowledge in the company and the amount of my time that had been wasted to accomplish what could have been accomplished with my first phone call. I was told the supervisor would have to call me back. That was 3 weeks ago. I have not heard from a supervisor. The lack of customer service evidently goes up the chain of command.
Getting the run around from COMCAST
I have been getting the run around from this horrible company since April 2008! I moved into my apartment then, and technician came to hook up new boxes. He tested all the outlets and told me there was no signal and the incoming wire must be cut, and all i needed to do was schedule another apointment to have them come fix the wire. I called to schedule and the lady on the phone told me that my apartment complex would have to schedule the wiring because they owned the building. I went to my manager and he told me that what they have done with other tennants is give them a letter with permission for Comcast to do wiring. So once I had the letter I called and scheduled my apointment to get the wiring done, apointment was set for today, from 8-11am. Of course I had to *** 4 hours from work to be home to be there for the technician. My phone rings at 11:15am (15 minutes AFTER scheduled apointment) and the man on the phone tells me that technician was mis-informed, and that Comcast does not do wiring in apartments, ever. period. So why did apartment complex tell me Comcast had done wiring for other apartments? Who is yanking my chain? When I brought up the fact that I had to miss work WITHOUT PAY for the apointmet, all he could do was say he was sorry. I am so sick and tired of getting my chain yanked and my money stollen from these people. SICK OF IT!! I think the BBB should put them out of business.
Comcast in Atlanta, Georgia - Business Class My ***
Hello Ladies and Gentlemen. I see that i have a support group here who may share my concerns and maybe we should all file a class act lawsuit in which i am willing to fund if necessary. I called Comcast Last year to get hooked up and they said it would be $600.00 to run 300ft of cable. I then proceeded to show them another route and they said " OH YEAH" like idiots. After getting it hooked up for nothing they left an exposed terminal on the side of a pole for the world to see and hook up to. Indeed one of my neighbors hooked right up to it stealing my business class. I called and made a complaint and they finally came out and cut the line 45days or so later. They left an exposed line laying there on the ground. The neighbor then reconnected what seemed to be an exact match from comcast leading me to suspect he had a friend who worked for them. I just cut it last night and i'm removing it from the terminal tommorow and going to put the terminal on a pole with 50,000volts running to it and a camera lol. Ladies and gentlemen that is just the beginning. They still have yet to bury my lines as they run from my shop to my office. 4 months ago my IP gateway crashed and i called them. They sent a Guy out who said hey i'm sorry i'm not a tech i'm a Maintenance man. I had to show him the issues and diagnose the issues myself and request that he go back to the office and get a new Modem. He did so and my problem was solved and THEY GAVE ME THE WRONG GATEWAY IN THE FIRST PLACE. Online support team said they did not support the Gateway and i said " Well your tech brought it to me so explain that" . They apologized and did nothing to my bill to make up for the incompetence of their techs. In conclucsion ( PLEASE READ ) 3 Days ago my New IPGateway made by Netgear started crashing for no reason. My PS3 said contact the manufacturer so i did and they said they could not support the product because they had a contract with comcast stating not to. I couldn't believe it. So i then called comcast and even they said they also could not support the product and would send a replacement in 4-5 days. DOES THIS MAKE SENSE? I proceeded to tell them how i seem to know more about their products and services than the actuall people they have working for them in person and by phone. I went straight out and bought a new Modem for myself and when i got back i sat on hold for 1 hour and finally got someone on the line. After a very long hour of conversation and 3 transfers i was notified that " I'm sorry Sir, We do not support any modems from the local sores in your market area". OH YES!!! I was outraged. How can a Modem at Wal-Mart or any other store say right there on the Package. "Easy Installation-one phone call to your Internet Service Provider completes the setup". NO IT DOES NOT! Because Comcast does not support Modems that you yourself can purchase. Only what they can give you. THEN WHY WASN'T I NOTIFIED OF THIS? And how can a company false advertise this on their label in stores without knowing they would get a Lawsuit. I asked for a phone number to speak to a high end representative of the company and she informed me that there was no such number available and that i could email them at CONSUMER_COMPLAINTS@CABLE.COMCAST.COM Ladies and Gentlemen this is a major monopoly indeed and we should file suit. Thank You for your time and Oh yes if i could get any other type of highspeed for my business then trust me i would have already. So basically they have this area on Lockdown and it's illegal.
Incompetent Comcast Employers and its independent contractors
I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for something I no longer have in my possession. Now they are threatening to put this on my credit. I have talked to several customer service reps and only one manager. I have had three customer service reps fill out investigation form that continue to get overlooked. I have called the collection agency to dispute the charges and in return has written me a very unpleasant letter stating that I refuse to pay the charges and that my time to make a dispute has passed. The collection agency and Comcast are the most incompetent money hungry, and unprofessional companies I have ever seen. Something needs to be done about this to get this off my credit or prevent it from getting on my credit report. Any suggestions to who I can write to resolve this mess that I am not responsible for?
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