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Short Review on April 08, 2016

Comcast is pathetic, it never works properly yet by some miracle you can use up 300 gigs by the 15th
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ID
#826302 Review #826302 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Reason of review
Bad quality

Comcast - They work you over again and again for more money!!!!

This is one of the worst companies that I have every worked with....period. So...it goes like this: When we bought our new house I was able to get a promotional discount on the internet for one year. Before this one year promotion was complete I called and renegotiated the service for only $3.00 more per month for an additional 12 months. Sounds pretty great, right?!?! WRONG! The next month I received a bill for $25 dollars more than I had been previously paying. WTF ..... So...I called them back and the promotional discount that I had applied for was now expired. Thus, I had to now choose another plan for my internet. This new plan was internet and cable for less than just internet (how this is possible, i don't know). So, I reconfirm with the lady over the phone 3 times that this is what I am getting with no hidden fees or monthly fees for a cable box. She assures me that the bill will now be $15 less than my latest bill and only $10 more than my 'just internet' bill. Okay...so I believe her. I wait 3 to 5 business days for the cable box to show up...and SURPRISE...it never shows. So....then I call back again a week later and get another agent on the phone. This agent puts me on hold for 18 minutes and then FINALLY tells me the tracking number for the package that is supposed to be coming to my house so that I can watch the cable TV channels that I cannot see currently on my television. I write down the tracking number and immediately know it is B.S. I am kind and end the call quickly so that I can vent.... UPS tracking numbers start with a '1Z' not a '10'. I then decide to wait a couple hours and call back later hoping that there has been a shift change in the Philippines. Success!! There have a new crew on! I go through the same scenario that has plagued me for 6 weeks now with my 'just clocked in' agent. She actually cancels the work order and my last bill, finds another 'better' deal for me, and at least gives me a order ID# so that I will have something to reference if I have any issues. How is my bill, you ask? Well...it is now $5 more per month than I was paying on the original 12 month introductory rate. Yes....cable for $5 more. This of course is temporary because I will have to negotiate again in 11 months to find out what other deals they have up their sleeve. This company is crazy, ridiculous, and outright disorganized. The moral of this complaint: Call back at least 4-6 weeks in advance to negotiate yourself a new contract rate with Comcast every 11 months. Your bound to get screwed over multiple times before they offer you a decent rate on the same service you already have. Don't trust what they say until you get someone you feel you can trust. I may take you several hangups before this happens. -Moral Mac
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ID
#814284 Review #814284 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
Comcast Bundle
Reason of review
Problems with payment

Comcast - No Service 1 week and Counting!

1.4
Details
After i upgraded my Service from Basic to X1 Starter, comcast asked me to get the new Cable box which i got and was communicated it will work as soon as i reach home. It has been 1 week, i have spend 1-2 hrs everyday to call only to hear appointment is for tomorrow which never comes. 4-5 Tickets created, Escalations done. Only thing they are prompt about is charging extra over 300GB limit promptly. I feel tired of dealing, calling them now. Need to see what to do next.
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ID
#776098 Review #776098 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Cons
  • Deceptive sales practices
  • Lies about pricing
  • Cable service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

COMCAST IS HORRIBLE

I ordered my service right after leasing my apartment on july 10th. Received my self install equipment (which consist of a modem, cable box and a adapter.) I have self installed cable numerous of times. I call and activate the 13th. Everything was properly hooked up. No signal from the wall to the cable box. Called tech support, couldn't help and says we will call you back when we set up and technician to come fix. I wait a couple days no word. I call back and ask when a tech is coming out. They tell me aug 7th. Now I just want to cancel the services so I can get something else. They say they can fix the problem so they send me to 3 different departments. I finally get to the solution department after the run around. They say they put in an emergency ticket so the technicians can get to my house earlier. Im going on a month with out Cable or internet that I have to pay for. I say no im fine I want to cancel my services. They hang up on me. I spend 2 hours on the phone trying to cancel a *** service. I call the next day and get the run around again. I just want to CANCEL MY *** SERVICES. they still insist on sending me to the solutions department. They tell me the same ***. We are filing another emergency ticket for you so a tech can get out there faster. The tech insured me that they would call back in 30 minutes. this was august 3rd.. It is now august 7th and the tech is supposed to come out. And from what im hearing I have to pay 175 dollar installation fee. *** Comcast and everything involved with it.. Im canceling before my 30 days is up.. Which will be the 13th.
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ID
#678989 Review #678989 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Reason of review
Poor customer service

Cancellation of Comcast Business Service

Comcast has to be the WORST company in America. I'm paying nearly $200/mo for their business internet. Nothing wrong with the internet service but God help you if you try to cancel. They make you jump through hoops just to get them to send you the cancellation (which you cannot do online). Then they won't send it to you. And, they say 60 days (2 full months at $200/mo) before they can flip the switch. They can turn it on in 15 minute but they have the audacity to bleed you for two additional months service before they can "get around" to turning it off. How companies like this manage to stay in business is beyond me. Two tin cans and a piece of string would be a major technological improvement. They won't let you talk to anyone in management. Their strategy is to simply wear you down till you just shut up and go away. They are absolutely HORRIBLE!!!
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ID
#585864 Review #585864 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
Comcast Internet Service
Reason of review
Bad quality

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Comcast - Horrible Customer Service - still no refund after 4 mo and 32 calls

1.0
Details
Contacted Comcast on Sept 22nd to cancel services, spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account November 7th, received a bill from Comcast for service, contacted once again and discussed situation with another rep, in review he saw that the account was supposed to be cancelled, according to him, on the 24th. I argued and stated I had called on the 22nd but after a minute conceded the two days wasn’t worth arguing any further. The agent agreed to backdate the cancellation to the 24th and refund the unused portion of my services November 16th, opened a bill from Comcast showing an outstanding charge of $67. Contacted Comcast immediately and after 2 reps found out this was a $90 charge for non-return equipment. I stated we had never been told we needed to return the equipment and that we would do so immediately. Equipment was returned on Nov 17th to a Comcast brick and mortar facility and a receipt showing the return was obtained. Early December, contacted Comcast again to complete closing out the account. Agent stated it was in process but didn’t see the returned equipment December 29th, contacted Comcast yet again as I had not received the outstanding credit. Spoke to an agent who informed me that I had not received any credit because I was being charged for services from the backdated cancellation of Sept 24th through to November 17th when I returned my device. I disputed stating I had done what was required and it was Comcast’s issue if they couldn’t disconnect service after it was requested. I was told a research ticket was filed for their back office team to investigate internet usage to determine if they could complete the credit. I was told if there was no usage that the credit would be applied. I was told a supervisor would contact me within 2 weeks with the results – no contact ever January 15th Contacted Comcast, was routed through 4 agents, finally to a retention agent. After providing a detailed update of what has occurred provided a $60 credit and stated the Supervisor would have to provide the remaining amount but he/she was not in and would not be back in the office until that Thursday but when they arrive back they would process the remaining credit to 0 out the account and contact me. – no contact ever I contacted Comcast on January 22nd, finally reaching an agent after working my way through the sales department. I again explained my situation to a Billing rep who stated he couldn’t help. I asked for a supervisor and was promptly disconnected. Second call January 22nd, again routed through sales got ahold of an agent named Mike, he reviewed my account and was working on making the credit to the account when, surprise, promptly disconnected. It has been 4 months since cancelling my services. I am due approximately $23 in refund, yet Comcast has charged me $90 for equipment that I returned and haven’t been credited, in fact they have refused to provide a credit for the equipment yet they are in possession of it. I still don’t have my refund, I have been put into collections and threatened to report the past due amount to the credit bureaus. I have performed my duties in this relationship while Comcast has continually failed to follow up on their commitments.
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ID
#585656 Review #585656 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
Comcast Internet Service
Pros
  • Phone service
  • When it works its good
Cons
  • Customer service
  • Lies
  • Service
Reason of review
Problems with payment
Loss
$27
Preferred solution
Full refund

Comcast - Comast - the most *unreliable* Internet

Comcast Internet is *EXTREMELY* unreliable. I have been on Internet plus limited basic from them at 30 Mbps. The reason I do this is because I stream most of my tv entertainment. This will be th future of tv - that is why Comcast bought NBC is so they could leverage owning content instead of of cable lines when people don't subscrible to cable anymore. Funny thing is, they would have been smarter to spend the money investing in a more reliable internet. It is AWFUL. I constantly have to reset my modem and router. Constantly. I NEVER had to do this with my uverse Internet connection. Or a dsl connection. Awful. They love to make it seem like it is your issue-except I never had these problems with AT&T. As it stand right now, when my year with Comcast ends in March, I will spend twice as much with AT&T for a slower speed - AND I own my modem - so I would rather trash a modem I bought than use an INFERRIOR Internet service. Pathetic. Get it together Comcast!!! Trust me - most of your customers hate you - they just don't take the time to complain.
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4 comments
Anonymous
#564458

why is this comcast service even in buisness

comcast is so unreliable,,,did they get a government hand out?,,,. well i sure did not

and this comcast sucks at it`s best.

Give me more choices you *** government

Anonymous
#462131

So... traded out my OLD Comcast provided modem for a NEW Comcast provided modem.

I did this because I was having to reset the modem at LEAST once a day after Internet service kept going out. NOW I reset it an average of TWICE a day... except for today when I had to reset it 10... yes TEN times!

Seriously guys? I should get 6 months service FREE for the inconvenience. And the only other option would be Satellite... which clearly isn't an option!

Don't like being forced to have to use service that sucks! AND have to pay for it!

Anonymous
#413701

CONcast Kim Edwards is a major MOMO for writing an email asking you to work off the clock w/o pay LOL ROFL LMAO Edwards & Comcast = major FAIL AWESOMESAUCE YOU=WIN

8) :grin :p

Anonymous
#413700

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them.

Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

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ID
#290879 Review #290879 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Loss
$500

Comcast Lies

I was excited to get a new TV and wanted to add HD channels. I did my research and had asked Comcast to bring me an HDMI box. The tech came over (which they charged me for) with a component box, which isn't a true HDMI connection. The tech flat out lied to me and told me it is the same thing. Now, if I want to swap out the box myself, I can, but have to call and see if they are available and they won't hold any for me. Also, they want to charge me a second time if I want them to come out and change it.
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2 comments
Anonymous
#143865

We all know that comcast tell us, rent a movie and control it for 48 hours.

Well, That is a big fat lie!!!!! Comcast doesn't tell you only select movies!!I ordered a new movie and I wasn't able to watch it after 24 hours.

Customer service told me oh, well pay again. That is how they vaule customers!!

Anonymous
#52492

doesn't surprise me. I wa a comcast customer with both TV and Internet.

Whe I cancelled my TV they tried to increase my internet from 39 a month to 54 a month. I went elswhere.

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ID
#133705 Review #133705 is a subjective opinion of poster.
Location
Alpharetta, Georgia

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