Techs deception on trips pushed back, canceled, downward systems, outrageous service packages | Comcast review from Atlanta, Georgia

1.0
Details
Please beware of outrageous service cost, Techs lying about making visits that they either push back,or delay until cancelled. I had a tech lie on 10-14-19 to say that he actually came to my house. I was at home all day long, and when I called Comcast to alert them. They rescheduled me until 10-15-19. The New Tech was scheduled from 10am-12pm, I received a text saying that he had just arrived. I have been home waiting.on him once again. I looked. outside and no Tech was there. I called. Comcast back they reached the Tech who claimed. He was outside, which was lying. His so-called supervisor stated he wouldn't be at my house until another 45 minutes.Therefrom, judge for yourselves, this Company is starting to appear to be a fraudulent Company.
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Review
#1708653 Review #1708653 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution

Over billing | Comcast review from Atlanta, Georgia

1.0
Details
Check your cable bill. They want you to go paperless and autopay for a reason. I caught them 2 years ago over charging me for stingray service. I called them and they only refunded 3 months of it but charged me for 10 months they are committing fraud on the customer. I caught them a second time doing same thing again. Not only that bill increases from $126.00 per month to $168.00 Called them trying to get better rate it went to$198.00 . Now trying to close account for 3 days spend 1 1/2 hours on phone with 3 different people still not turned off and charging me $60.00 Termination fee they are crooks.
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Review
#1564259 Review #1564259 is a subjective opinion of poster.
Cons
  • Worst company in the world
Reason of review
Poor customer service
Preferred solution
Full refund

Comcast Technician Failures

1.0
Details
Technician was at home to check internet. Disconnected telephone cables and left without resetting everything back to way it was. Informed him that phone not working he stated should work in about two minutes. Still out without phone services
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Review
#1574902 Review #1574902 is a subjective opinion of poster.
Service
Comcast Xtreme Bundle
I am a new resident in a villa in a senior facility - MANSIONS of Gwinnett Park in Lawrenceville, GA. Since the first day I saw the property 2 months ago, Comcast has not returned to bury their cable. Those in charge say they are dealing with a 3rd party & can do...
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1 comment
Machele
#1715903

Mansions can help fix this if they want to. Apparently, they are reluctant to do so.

You can go to your local town hall and complain to the supervisor or whatever they call the guy in your area.

Each cable company is licensed by the local municipality or whatever and the supervisor or his office can complain to Comcast and demand the open, above-ground cable be buried as required by ordinance---Comcast is ignoring the rules set by the local municipality. Stop calling Comcast and start complaining to the people who actually have some power over Comcast to enforce regulations.

Review
#1585567 Review #1585567 is a subjective opinion of poster.
Service
Comcast Installation
Pros
  • Outstanding product - especially voice activation
Cons
  • With all of their pricing policies it is very confusing
Reason of review
Poor customer service
Preferred solution
Cable cord buried ASAP

REFUND TAKES 4 to 6 WEEKS | Comcast review from Blairsville, Georgia

Finally after years of terrible service I said "Enough" no more with this dreadful company. I returned the equipment to Coconut Point, Lee County Florida on 12/12/18. Today 1/22/19 I received a bill for $385.00 for non return of equipment. Actually they owe me $4.95. The accounts department agreed that I had returned the equipment and the girl said "we will send you a check for your over payment, it should arrive in 4 - 6 weeks" If I owed them money I would pay immediately but they take 4 - 6 WEEKS. WHAT A GIANT RIP-OFF. Take my advise and NEVER deal with this company
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Review
#1454346 Review #1454346 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
2.0
Details

Update by user Apr 05, 2018

After working to order a new box (wireless cable box) and 1st having the rudest tech tell me I must pay $60 for a visit of a tech to just check to make sure my sign is strong enough to use that box I hung up. Called back to cancel my service at the house and my...

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Review
#1226709 Review #1226709 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Almost nightly service droos
Reason of review
Bad quality

Inconsistent and Deceptive Customer Relations | Comcast review from Atlanta, Georgia

1.9
Details
I don't file complaints often and this is my first time filing a complaint with the BBB. My story begins one stormy summer night in Atlanta, when a lightning disrupted my internet service. I initially thought it was a temporary issue, but after realizing that others in my complex had internet service I began to suspect it was an issue on my end. After troubleshooting with multiple PC and Apple computers over wifi settings and hardware connections, I concluded that the cable modem provided by Comcast had been short-circuited by the storm. I spoke to two Comcast technical specialist on two separate phone calls, over a two-hour period, to patiently go through the varies tests I had gone through prior to my call. Both calls ended with the technical specialist concluding that the issue with my internet connection was attributed to the various internet devices connected to my modem/network (iPhone, iPad, kindle, wifi router, game console, MacBooks, a PC, etc..), some of which were hardwire to the modem with Cat-6 ethernet cables, and not the Comcast modem itself. Both technical specialists suggested that I call each device manufacturer to troubleshoot the issue. This was unsatisfactory for multiple reasons: the technical support team was not very skillful and only went through very basic troubleshooting tests (ex: try unplugging and replugging the modem), the technical support specialist never resolved my issue and did not seek another person to help with my issue, and both technical support members I spoke with blamed the various other device manufacturers as the source of the internet connectivity issues without much supportable reason and suggested I call those manufacturers for assistance. My wife, who analyzes customer services chats for various companies for insights also agreed that the call was poorly handled by Comcast. The very next morning I went to my local Comcast office with the defective modem to request an exchange. I waited approximately an hour and twenty before my name was called because numerous customers had come in with defective devices caused by the lightening storm the previous night. The Comcast representative I spoke to sounded very understanding and assured me that it was highly likely a defective modem and not something wrong with the other devices at my home. During this visit I also wanted to end my TV service because of my high monthly bill. This sales representative suggested I switch to another plan which lowered my monthly payment by 20$. I specifically asked the representative if I would be locked into a contract and the representative said no. with that assurance I agreed to the lower plan and was instructed to switch my old cable box to a newer cable box. I asked the representative if I would have to ship the old cable box to Comcast and she clearly stated I could come back to this office to drop it off. I asked if I would have to stay in the long line again and she said I can ask for her and she would take care of the old cable box for me. I was quite pleased with my interaction with this Comcast rep up to this point. Within 2 hours I went home, set up my new cable modem, verified that the internet was working again, set up my new cable box, and came back to the Comcast store to return the old cable box. Upon entering the Comcast store I was happy to see that the Comcast rep that I spoke to less than two hours ago was now in charge of the waiting ***. As soon as came up she instructed me to type my name for the ***. I told her I was simply returning the old cable box. She replied that I had to drop it off to a UPS store. I was a bit confused and irritated at her and told her that it was based on her guidance that I had returned to this store to drop off Comcast's own cable box without having to worry about shipping or waiting in line. The rep did apologize, said she did not remember me, and took the box from my hands. What was initially a pleasant face-to-face interaction was quickly extinguished and only made my Comcast experience worse 10 days later. Up to this point, all my interactions with Comcast were done without verification of being the account holder. The Comcast account is under my less-technically savvy wife who I married and moved in with a year ago, never added me as an authorized user for her Comcast account, and doesn't have the patience to deal with a telecommunications company, so I represent her during Comcast interactions. The changes made by the Comcast rep should not have been made according to Comcast's own policy because they were technically not authorized by the account holder (my wife). This became key to my next interactions with Comcast that revealed more shocking inconsistencies and deceptions on how they treat their customers locking them into contracts. Tens days after getting the new cable box my wife decided to watch CNN only to find that the channel was not "turned on" and had to be switched on by going on a web browser, logging on to my wife's Comcast account, and adding the channels to the digital cable box. The channels I wanted to add (such as CNN) were for free because it was part of our subscription, but it was an added headache for us because the box or Comcast didn't have all this ready for us. In the end, I never got the channels to work, but while I was logged into my wife's Comcast account I noticed that she was under a 3-year contract despite what the representative at the Comcast store said that we were not. Naturally, I was upset and called Comcast, using a landline, to reverse the changes. The first sales rep I spoke to said that the changes could not be reversed because I was not the account holder, nor was I authorized to make changes to the account. I said I understand, but then if that were the case, my wife never authorized to change the account to a 3-year contract. The representative said no changes could be made without my wife’s permission, so I continuously asked how were the changes made in the first place. I even asked them to show any signed document made by my wife that allowed her to be locked in a 3-year contract. Obviously, the representative could not produce this. I explained to the representative that it was absurd that a company could lie to their customers about locking them in 3-year contracts, allow unauthorized users to lock their own customers into 3-year contracts, not confirm with the authorized user that they were in a 3-year contract, and then prevent the unauthorized changes be reversed unless they spoke to the authorized user. This representative put me on hold and then the line got cut (i suspect the representative hung up on the call because I was using a landline and the timer was still counting on my end and made no attempt to call me back). Two more calls later, I was finally able to get my wife out of the contract by pretending to be my wife on the phone. One of the two calls, as my wife, I requested to add my husband (me) as an authorized user, which did not require any personal identification (my SSN, DOB, or mobile number). I was told it was done. The second call I asked to verify all the authorized users on the account and, to no surprise, there were no additional authorized users to my wife’s account. I again requested to add my name to the account, and once again the Comcast representative did not require any identification (my SSN, DOB, or mobile number) to add me as an authorized user of my wife’s Comcast account. Just a simple, letter-by-letter, spelling of my name. As of this writing, after 7 working hours of my life dealing with Comcast on the phone and in person, without any compensation for my distress and difficulty, my wife and I are still not sure if I am an authorized user of my wife’s Comcast account. I have had numerous experiences with Comcast over the years, each one negative on their own merit, but this 10-day ordeal was the worst thus far.
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Review
#909323 Review #909323 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Supervisors do not care
Reason of review
Poor customer service
Tags
  • rude employee
  • Inconsistent Policies
  • poor training
  • Deceptive Claims
  • Poor Technical Support

Comcast misleading Data Overage Charges

1.6
Details
From the beginning I have had an issue with Comcast. I was jerked around about getting it installed, told I could self install and then when that was not true I was charged for installation even though I was told that would not happen. I informed Comcast upon start up that we need high speed internet because we streamed Netflix, Hulu, Etc and also used the internet a lot for gaming and surfing. I told them I did not need cable and I was talked into a package deal because it would be 'less money' to get both the internet and cable together. Now I am being charged for data overages- I WAS NOT aware that we had ANY cap whatsoever on data, I would have NEVER agreed to this. I do not get a paper bill, I have to log into an app to access information. I usually just pay my bill. However, this time it was $100 higher. After digging, I was able to discover that I was charged $100 for data overages. I called and spoke with someone at Comcast and was treated SO rudely. I have never in my life been jerked around so much by a company. I am VERY upset and disappointed. I do not want this to happen to other people.
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Review
#915164 Review #915164 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Feel comcast is punishing me for your screw up
  • Deceptive charging
  • Powerless customer service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
Tags
  • poor tactics
  • Xfinity Billing
chat id : 4e971b7a-0274-4129-bead-7469589ef3bd Problem : Ask Comcast Escalation brian brick > Ask Comcast Escalation Ligaya > Hello brian brick, Thank you for contacting Comcast Live Chat Support. My name is Ligaya. Please give me one moment to review your...
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16 comments
Anonymous
#1323101

Always take your problems with Comcast to the FCC.

Law requires Comcast respond to the FCC with copy to you.

Filing a consumer complaint is free. However, you still may not get the problem resolved to your satisfaction.

At least you can cost them some admin time and postage.

Plus they most likely have a lawyer review the response.

Cost them as much as you can!

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Review
#219624 Review #219624 is a subjective opinion of poster.
Loss
$116

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Comcast Refuses to Issuse a Replacement Check

1.0
Details
Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. I was told the check was cashed electronically. Their Bank is Mellon and Mellon won't give me any information. I no longer have an account with Comcast and I advise anyone not to use them because of this very problem I'm having with them. There is another department name Source net that feeds directly into Mellon Bank. Comcast puts a note on my disabled account saying the investigation has been resolved when it hasn't been resolved because I still have not gotten my replacement refund check yet. And the only people I can contact is Comcast. They wont give me Source Net's number and Mellon Bank won't give me any information because I don't have an account with them, Comcast does. Each time I call Comcast they want to put in a ticket or email to Source Net. I've got at least 10 tickets in with them already and Source Net still has not reached out to Mellon Bank
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Review
#945308 Review #945308 is a subjective opinion of poster.
Cons
  • Seems like comcast are scamming people out of their refunds
Reason of review
Source Net not reaching out to Mellon Bank
Loss
$44
Preferred solution
Full refund