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Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. ...
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1.0
I didn't like
  • Seems like comcast are scamming people out of their refunds
#945308
I have always wanted Xfinity - finally moved to a place where I could have it. Placed order in September - Had an appt. 10/6, oh and then 10/9 - now I don't even have one unless I wait til 10/14 - why you ask? Well, somehow my appointments keep getting cancelled. ...
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I liked
  • People were nice but couldnt help
I didn't like
  • Poor excuses for bad service
  • Untrained and poor customer service reps
#932801
Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well...
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#928062

Short Review on June 09, 2016

Comcast
#863145
1.4
Details
It can be summed up with " horrendous, ridiculous, lying, monopoly"
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Comcast Internet Service Review

Comcast
#839131
3.0
Details
had bundle service with cable, internet, and phone. down graded and kept internet. for 2 months waited for a corrected bill as supervisor assured me that it was a down grade. on april 27 recieved bill for early termination as they changed there mind about a down grade. i still have internet so how can they charge me for early termination. somebody help.
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Exchange, Refund and Cancellation Policy
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Comcast Bundle Review

Comcast
#835034
1.1
Details
Ridiculous. No phone or Internet for a week. When I call I talk to some third world terrorist that can't speak English. No ability to contact anyone in the US. But the bills are always on time!!!
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Billing Practices
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Comcast Internet Service Review

Comcast
#830011
3.0
Details
Absolutely awful customer service, intermittent internet service, somewhat overpriced
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Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...
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Shaggsloco22
***gsloco22

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

1.0
I didn't like
  • Being cussed at by the rep
#927295
Here is the message and complaint that I sent to Comcast tonight. So, have been customers since you were "On". Former address in 12/15 I was double charged, paid, escalated tickets for resolution. Nothing refunded or credited. Offered upgraded X1 triple play, bur...
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2.0
#924722

I am the volunteer chairman of a very small charity. Comcast was billing us as a business. I complained all the way up the chain. Talk about know nothings. I'm surprised they find the way to their offices in the morning. Then someone decided to disconnect the account...
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#923856
From the beginning I have had an issue with Comcast. I was jerked around about getting it installed, told I could self install and then when that was not true I was charged for installation even though I was told that would not happen. I informed Comcast upon start up...
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1.6
I didn't like
  • Feel comcast is punishing me for your screw up
  • Deceptive charging
  • Powerless customer service
#915164
I received a collection notice from a collection agency from Comcast. The bill was for $425, I disputed the bill because I turned in all the equipment to a local Comcast drop off location. After I disputed the $425 bill the company has now sent me a bill stating I owe...
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I didn't like
  • Customer service have no idea how take care of the issue
#914188
I don't file complaints often and this is my first time filing a complaint with the BBB. My story begins one stormy summer night in Atlanta, when a lightning disrupted my internet service. I initially thought it was a temporary issue, but after realizing that others in...
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1.9
I didn't like
  • Supervisors do not care
#909323

Contact Comcast

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
 Philadelphia, PA 19102-2148
Phone:
(800) 266-2278
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Comcast - Tv Service Review from Canton, Georgia
Comcast - Tv Service Review from Canton, Georgia
They are so bad, my mom literally got into a relationship with a Comcast rep because he came out to the house like twice a week. Absolutely nothing works and they quite frankly don't care lol.
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#897729