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Comcast in Atlanta, Georgia - Over billing

1.0
Details
Check your cable bill. They want you to go paperless and autopay for a reason. I caught them 2 years ago over charging me for stingray service. I called them and they only refunded 3 months of it but charged me for 10 months they are committing fraud on the customer. I caught them a second time doing same thing again. Not only that bill increases from $126.00 per month to $168.00 Called them trying to get better rate it went to$198.00 . Now trying to close account for 3 days spend 1 1/2 hours on phone with 3 different people still not turned off and charging me $60.00 Termination fee they are crooks.
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Author
Location
Atlanta, Georgia
Cons
  • Worst company in the world
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1564259 is a subjective opinion of poster.
0 comments
2.0
Details
Do to my work schedule I am normally up late hours and having only recently moved to the Rome GA area I must say Comcast is terrible here. Several times a week around 1:30 am or so we lose internet and or cable signal anywhere from a few minutes to half the night. The...
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Author
Location
Rome, Georgia
Cons
  • Almost nightly service droos
Reason of review
Bad quality
Review #1226709 is a subjective opinion of poster.
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Comcast Refuses to Issuse a Replacement Check

1.0
Details
Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. I was told the check was cashed electronically. Their Bank is Mellon and Mellon won't give me any information. I no longer have an account with Comcast and I advise anyone not to use them because of this very problem I'm having with them. There is another department name Source net that feeds directly into Mellon Bank. Comcast puts a note on my disabled account saying the investigation has been resolved when it hasn't been resolved because I still have not gotten my replacement refund check yet. And the only people I can contact is Comcast. They wont give me Source Net's number and Mellon Bank won't give me any information because I don't have an account with them, Comcast does. Each time I call Comcast they want to put in a ticket or email to Source Net. I've got at least 10 tickets in with them already and Source Net still has not reached out to Mellon Bank
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Author
Location
Lithonia, Georgia
Cons
  • Seems like comcast are scamming people out of their refunds
Reason of review
Source Net not reaching out to Mellon Bank
Loss
$44
Preferred solution
Full refund
Review #945308 is a subjective opinion of poster.
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Comcast in Buford, Georgia - I just want to watch TV!

I have always wanted Xfinity - finally moved to a place where I could have it. Placed order in September - Had an appt. 10/6, oh and then 10/9 - now I don't even have one unless I wait til 10/14 - why you ask? Well, somehow my appointments keep getting cancelled. The first appt. was changed because the confirmation email had the wrong service address, the second was changed because the original date of service was 12/31/16. I talked to 6 agents and 1 supervisor in 1.5 days. So - Vanese and Shirley - thank you! Let's hope this one is the charm - or it will be Direct TV.
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Author
Location
Buford, Georgia
Pros
  • People were nice but couldnt help
Cons
  • Poor excuses for bad service
  • Untrained and poor customer service reps
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #932801 is a subjective opinion of poster.
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Comcast - Customer Care Review from Atlanta, Georgia

Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well over an hour only to have to speak to someone else because the first person doesn't know what they are taking about. By far, Comcast is the worst business I have ever had the displeasure in paying. This will be my last month dealing with them. Never again.
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Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #928062 is a subjective opinion of poster.
1 comment
1.0
Details
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...
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Shaggsloco22
#1219840

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

Author
Location
Marietta, Georgia
Cons
  • Being cussed at by the rep
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Review #927295 is a subjective opinion of poster.
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Comcast - X1 Review from Savannah, Georgia

2.0
Details
Here is the message and complaint that I sent to Comcast tonight. So, have been customers since you were "On". Former address in 12/15 I was double charged, paid, escalated tickets for resolution. Nothing refunded or credited. Offered upgraded X1 triple play, bur refused in February. Moved service in May 2016. Tech showed up to. residence with X1 equipment because without my approval in October of 2015 I began getting charged for a phone I never asked for and and was upgraded to X1 in December 2015 without approval or options for equipment. When May 2016 move occurred, I had only one old style box with a DVR and one box without a Dvr. Insult to injury, you repeatedly apply my payments to somewhere other than my account. I have spent over 46 hours on hold with collections and escalating tickets that can never be found by the next operator. I have submitted bank statements on 14 occaisions. that I have as of. last week paid Comcast $1722.25 which you cannot find. I have had the cable shut off and restored 12 times over this. The service has to be reboosted 2 to 3 times a day. We have lost 43 hours of service just this month, and I HAVE PROVEN that I have over paid you by $1000. I am about to contact news stations, authorities, somewhere for help. I am sure as with everyone of the 26 escalated ticket numbers that your operators give me that never exist on the next call, trying and sitting on 4 hours of hold and disconnected calls moments before resolution that I have nobody at Comcast that will resolve this case. Help
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Author
Location
Savannah, Georgia
Reason of review
Problems with payment
Review #924722 is a subjective opinion of poster.
0 comments

COMCAST BE GONE!

I am the volunteer chairman of a very small charity. Comcast was billing us as a business. I complained all the way up the chain. Talk about know nothings. I'm surprised they find the way to their offices in the morning. Then someone decided to disconnect the account and replace it with a residential account. Ok I said. It took a month to disconnect then would not allow the switch because their system had the address as a business. Meanwhile we lost our phone number of 27 years because it was "disconnected". I thought AT&T was bad. Comcast should be locked up so it can't hurt anyone again.
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Author
Location
Atlanta, Georgia
Reason of review
Problems with payment
Review #923856 is a subjective opinion of poster.
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Comcast misleading Data Overage Charges

1.6
Details
From the beginning I have had an issue with Comcast. I was jerked around about getting it installed, told I could self install and then when that was not true I was charged for installation even though I was told that would not happen. I informed Comcast upon start up that we need high speed internet because we streamed Netflix, Hulu, Etc and also used the internet a lot for gaming and surfing. I told them I did not need cable and I was talked into a package deal because it would be 'less money' to get both the internet and cable together. Now I am being charged for data overages- I WAS NOT aware that we had ANY cap whatsoever on data, I would have NEVER agreed to this. I do not get a paper bill, I have to log into an app to access information. I usually just pay my bill. However, this time it was $100 higher. After digging, I was able to discover that I was charged $100 for data overages. I called and spoke with someone at Comcast and was treated SO rudely. I have never in my life been jerked around so much by a company. I am VERY upset and disappointed. I do not want this to happen to other people.
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Author
Location
Forest Park, Georgia
Cons
  • Feel comcast is punishing me for your screw up
  • Deceptive charging
  • Powerless customer service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
Review #915164 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
0 comments

Comcast in Atlanta, Georgia - Returned equipment charges after 4years

I received a collection notice from a collection agency from Comcast. The bill was for $425, I disputed the bill because I turned in all the equipment to a local Comcast drop off location. After I disputed the $425 bill the company has now sent me a bill stating I owe Comcast a total of $1200 from equipment that was not returned in 2012. I no longer have a receipt from 4 years ago. The billing is bogus and from the looks of it Comcast is in the business of fraud and cheating consumers like myself. I am so upset with them I would never do business with a company like this. Disgruntle former customer Maxie Smith
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Author
Location
Atlanta, Georgia
Cons
  • Customer service have no idea how take care of the issue
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
I want this removed from collections because I don't owe comcast anything it's simply unfair
Review #914188 is a subjective opinion of poster.