(234 of 3925 reviews match)
Latest review first
Do to my work schedule I am normally up late hours and having only recently moved to the Rome GA area I must say Comcast is terrible here. Several times a week around 1:30 am or so we lose internet and or cable signal anywhere from a few minutes to half the night. The...Read more
Comcast Refuses to Issuse a Replacement Check
Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. I was told the check was cashed electronically. Their Bank is Mellon and Mellon won't give me any information. I no longer have an account with Comcast and I advise anyone not to use them because of this very problem I'm having with them. There is another department name Source net that feeds directly into Mellon Bank. Comcast puts a note on my disabled account saying the investigation has been resolved when it hasn't been resolved because I still have not gotten my replacement refund check yet. And the only people I can contact is Comcast. They wont give me Source Net's number and Mellon Bank won't give me any information because I don't have an account with them, Comcast does. Each time I call Comcast they want to put in a ticket or email to Source Net. I've got at least 10 tickets in with them already and Source Net still has not reached out to Mellon Bank
I didn't like
- Seems like comcast are scamming people out of their refunds
Comcast in Buford, Georgia - I just want to watch TV!
I have always wanted Xfinity - finally moved to a place where I could have it. Placed order in September - Had an appt. 10/6, oh and then 10/9 - now I don't even have one unless I wait til 10/14 - why you ask? Well, somehow my appointments keep getting cancelled. The first appt. was changed because the confirmation email had the wrong service address, the second was changed because the original date of service was 12/31/16. I talked to 6 agents and 1 supervisor in 1.5 days. So - Vanese and Shirley - thank you! Let's hope this one is the charm - or it will be Direct TV.
- People were nice but couldnt help
I didn't like
- Poor excuses for bad service
- Untrained and poor customer service reps
Comcast - Customer Care Review from Atlanta, Georgia
Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well over an hour only to have to speak to someone else because the first person doesn't know what they are taking about. By far, Comcast is the worst business I have ever had the displeasure in paying. This will be my last month dealing with them. Never again.
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...Read more
Comcast - X1 Review from Savannah, Georgia
Here is the message and complaint that I sent to Comcast tonight. So, have been customers since you were "On". Former address in 12/15 I was double charged, paid, escalated tickets for resolution. Nothing refunded or credited. Offered upgraded X1 triple play, bur refused in February. Moved service in May 2016. Tech showed up to. residence with X1 equipment because without my approval in October of 2015 I began getting charged for a phone I never asked for and and was upgraded to X1 in December 2015 without approval or options for equipment. When May 2016 move occurred, I had only one old style box with a DVR and one box without a Dvr. Insult to injury, you repeatedly apply my payments to somewhere other than my account. I have spent over 46 hours on hold with collections and escalating tickets that can never be found by the next operator. I have submitted bank statements on 14 occaisions. that I have as of. last week paid Comcast $1722.25 which you cannot find. I have had the cable shut off and restored 12 times over this. The service has to be reboosted 2 to 3 times a day. We have lost 43 hours of service just this month, and I HAVE PROVEN that I have over paid you by $1000. I am about to contact news stations, authorities, somewhere for help. I am sure as with everyone of the 26 escalated ticket numbers that your operators give me that never exist on the next call, trying and sitting on 4 hours of hold and disconnected calls moments before resolution that I have nobody at Comcast that will resolve this case. Help
COMCAST BE GONE!
I am the volunteer chairman of a very small charity. Comcast was billing us as a business. I complained all the way up the chain. Talk about know nothings. I'm surprised they find the way to their offices in the morning. Then someone decided to disconnect the account and replace it with a residential account. Ok I said. It took a month to disconnect then would not allow the switch because their system had the address as a business. Meanwhile we lost our phone number of 27 years because it was "disconnected". I thought AT&T was bad. Comcast should be locked up so it can't hurt anyone again.
Comcast misleading Data Overage Charges
From the beginning I have had an issue with Comcast. I was jerked around about getting it installed, told I could self install and then when that was not true I was charged for installation even though I was told that would not happen. I informed Comcast upon start up that we need high speed internet because we streamed Netflix, Hulu, Etc and also used the internet a lot for gaming and surfing. I told them I did not need cable and I was talked into a package deal because it would be 'less money' to get both the internet and cable together. Now I am being charged for data overages- I WAS NOT aware that we had ANY cap whatsoever on data, I would have NEVER agreed to this. I do not get a paper bill, I have to log into an app to access information. I usually just pay my bill. However, this time it was $100 higher. After digging, I was able to discover that I was charged $100 for data overages. I called and spoke with someone at Comcast and was treated SO rudely. I have never in my life been jerked around so much by a company. I am VERY upset and disappointed. I do not want this to happen to other people.
I didn't like
- Powerless customer service
- Feel comcast is punishing me for your screw up
- Deceptive charging
Comcast in Atlanta, Georgia - Returned equipment charges after 4years
I received a collection notice from a collection agency from Comcast. The bill was for $425, I disputed the bill because I turned in all the equipment to a local Comcast drop off location. After I disputed the $425 bill the company has now sent me a bill stating I owe Comcast a total of $1200 from equipment that was not returned in 2012. I no longer have a receipt from 4 years ago. The billing is bogus and from the looks of it Comcast is in the business of fraud and cheating consumers like myself. I am so upset with them I would never do business with a company like this. Disgruntle former customer Maxie Smith
I didn't like
- Customer service have no idea how take care of the issue
Comcast in Atlanta, Georgia - Inconsistent and Deceptive Customer Relations
I don't file complaints often and this is my first time filing a complaint with the BBB. My story begins one stormy summer night in Atlanta, when a lightning disrupted my internet service. I initially thought it was a temporary issue, but after realizing that others in my complex had internet service I began to suspect it was an issue on my end. After troubleshooting with multiple PC and Apple computers over wifi settings and hardware connections, I concluded that the cable modem provided by Comcast had been short-circuited by the storm. I spoke to two Comcast technical specialist on two separate phone calls, over a two-hour period, to patiently go through the varies tests I had gone through prior to my call. Both calls ended with the technical specialist concluding that the issue with my internet connection was attributed to the various internet devices connected to my modem/network (iPhone, iPad, kindle, wifi router, game console, MacBooks, a PC, etc..), some of which were hardwire to the modem with Cat-6 ethernet cables, and not the Comcast modem itself. Both technical specialists suggested that I call each device manufacturer to troubleshoot the issue. This was unsatisfactory for multiple reasons: the technical support team was not very skillful and only went through very basic troubleshooting tests (ex: try unplugging and replugging the modem), the technical support specialist never resolved my issue and did not seek another person to help with my issue, and both technical support members I spoke with blamed the various other device manufacturers as the source of the internet connectivity issues without much supportable reason and suggested I call those manufacturers for assistance. My wife, who analyzes customer services chats for various companies for insights also agreed that the call was poorly handled by Comcast. The very next morning I went to my local Comcast office with the defective modem to request an exchange. I waited approximately an hour and twenty before my name was called because numerous customers had come in with defective devices caused by the lightening storm the previous night. The Comcast representative I spoke to sounded very understanding and assured me that it was highly likely a defective modem and not something wrong with the other devices at my home. During this visit I also wanted to end my TV service because of my high monthly bill. This sales representative suggested I switch to another plan which lowered my monthly payment by 20$. I specifically asked the representative if I would be locked into a contract and the representative said no. with that assurance I agreed to the lower plan and was instructed to switch my old cable box to a newer cable box. I asked the representative if I would have to ship the old cable box to Comcast and she clearly stated I could come back to this office to drop it off. I asked if I would have to stay in the long line again and she said I can ask for her and she would take care of the old cable box for me. I was quite pleased with my interaction with this Comcast rep up to this point. Within 2 hours I went home, set up my new cable modem, verified that the internet was working again, set up my new cable box, and came back to the Comcast store to return the old cable box. Upon entering the Comcast store I was happy to see that the Comcast rep that I spoke to less than two hours ago was now in charge of the waiting ***. As soon as came up she instructed me to type my name for the ***. I told her I was simply returning the old cable box. She replied that I had to drop it off to a UPS store. I was a bit confused and irritated at her and told her that it was based on her guidance that I had returned to this store to drop off Comcast's own cable box without having to worry about shipping or waiting in line. The rep did apologize, said she did not remember me, and took the box from my hands. What was initially a pleasant face-to-face interaction was quickly extinguished and only made my Comcast experience worse 10 days later. Up to this point, all my interactions with Comcast were done without verification of being the account holder. The Comcast account is under my less-technically savvy wife who I married and moved in with a year ago, never added me as an authorized user for her Comcast account, and doesn't have the patience to deal with a telecommunications company, so I represent her during Comcast interactions. The changes made by the Comcast rep should not have been made according to Comcast's own policy because they were technically not authorized by the account holder (my wife). This became key to my next interactions with Comcast that revealed more shocking inconsistencies and deceptions on how they treat their customers locking them into contracts. Tens days after getting the new cable box my wife decided to watch CNN only to find that the channel was not "turned on" and had to be switched on by going on a web browser, logging on to my wife's Comcast account, and adding the channels to the digital cable box. The channels I wanted to add (such as CNN) were for free because it was part of our subscription, but it was an added headache for us because the box or Comcast didn't have all this ready for us. In the end, I never got the channels to work, but while I was logged into my wife's Comcast account I noticed that she was under a 3-year contract despite what the representative at the Comcast store said that we were not. Naturally, I was upset and called Comcast, using a landline, to reverse the changes. The first sales rep I spoke to said that the changes could not be reversed because I was not the account holder, nor was I authorized to make changes to the account. I said I understand, but then if that were the case, my wife never authorized to change the account to a 3-year contract. The representative said no changes could be made without my wife’s permission, so I continuously asked how were the changes made in the first place. I even asked them to show any signed document made by my wife that allowed her to be locked in a 3-year contract. Obviously, the representative could not produce this. I explained to the representative that it was absurd that a company could lie to their customers about locking them in 3-year contracts, allow unauthorized users to lock their own customers into 3-year contracts, not confirm with the authorized user that they were in a 3-year contract, and then prevent the unauthorized changes be reversed unless they spoke to the authorized user. This representative put me on hold and then the line got cut (i suspect the representative hung up on the call because I was using a landline and the timer was still counting on my end and made no attempt to call me back). Two more calls later, I was finally able to get my wife out of the contract by pretending to be my wife on the phone. One of the two calls, as my wife, I requested to add my husband (me) as an authorized user, which did not require any personal identification (my SSN, DOB, or mobile number). I was told it was done. The second call I asked to verify all the authorized users on the account and, to no surprise, there were no additional authorized users to my wife’s account. I again requested to add my name to the account, and once again the Comcast representative did not require any identification (my SSN, DOB, or mobile number) to add me as an authorized user of my wife’s Comcast account. Just a simple, letter-by-letter, spelling of my name. As of this writing, after 7 working hours of my life dealing with Comcast on the phone and in person, without any compensation for my distress and difficulty, my wife and I are still not sure if I am an authorized user of my wife’s Comcast account. I have had numerous experiences with Comcast over the years, each one negative on their own merit, but this 10-day ordeal was the worst thus far.
I didn't like
- Supervisors do not care
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