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If you want your business to run smoothly stay far away from this *** phone company. | Comcast review from Bothell, Washington

1.0
Details
7 contracts before they got it right. 6 service calls before the phones worked. Hours on-line with technical support before caller id worked. Absolute nightmare.
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#1770535 Review #1770535 is a subjective opinion of poster.

Techs deception on trips pushed back, canceled, downward systems, outrageous service packages | Comcast review from Atlanta, Georgia

1.0
Details
Please beware of outrageous service cost, Techs lying about making visits that they either push back,or delay until cancelled. I had a tech lie on 10-14-19 to say that he actually came to my house. I was at home all day long, and when I called Comcast to alert them. They rescheduled me until 10-15-19. The New Tech was scheduled from 10am-12pm, I received a text saying that he had just arrived. I have been home waiting.on him once again. I looked. outside and no Tech was there. I called. Comcast back they reached the Tech who claimed. He was outside, which was lying. His so-called supervisor stated he wouldn't be at my house until another 45 minutes.Therefrom, judge for yourselves, this Company is starting to appear to be a fraudulent Company.
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#1708653 Review #1708653 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution
I am a new resident in a villa in a senior facility - MANSIONS of Gwinnett Park in Lawrenceville, GA. Since the first day I saw the property 2 months ago, Comcast has not returned to bury their cable. Those in charge say they are dealing with a 3rd party & can do...
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1 comment
Machele
#1715903

Mansions can help fix this if they want to. Apparently, they are reluctant to do so.

You can go to your local town hall and complain to the supervisor or whatever they call the guy in your area.

Each cable company is licensed by the local municipality or whatever and the supervisor or his office can complain to Comcast and demand the open, above-ground cable be buried as required by ordinance---Comcast is ignoring the rules set by the local municipality. Stop calling Comcast and start complaining to the people who actually have some power over Comcast to enforce regulations.

Review
#1585567 Review #1585567 is a subjective opinion of poster.
Service
Comcast Installation
Pros
  • Outstanding product - especially voice activation
Cons
  • With all of their pricing policies it is very confusing
Reason of review
Poor customer service
Preferred solution
Cable cord buried ASAP

Comcast Technician Failures

1.0
Details
Technician was at home to check internet. Disconnected telephone cables and left without resetting everything back to way it was. Informed him that phone not working he stated should work in about two minutes. Still out without phone services
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#1574902 Review #1574902 is a subjective opinion of poster.
Service
Comcast Xtreme Bundle

Over billing | Comcast review from Atlanta, Georgia

1.0
Details
Check your cable bill. They want you to go paperless and autopay for a reason. I caught them 2 years ago over charging me for stingray service. I called them and they only refunded 3 months of it but charged me for 10 months they are committing fraud on the customer. I caught them a second time doing same thing again. Not only that bill increases from $126.00 per month to $168.00 Called them trying to get better rate it went to$198.00 . Now trying to close account for 3 days spend 1 1/2 hours on phone with 3 different people still not turned off and charging me $60.00 Termination fee they are crooks.
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#1564259 Review #1564259 is a subjective opinion of poster.
Cons
  • Worst company in the world
Reason of review
Poor customer service
Preferred solution
Full refund

REFUND TAKES 4 to 6 WEEKS | Comcast review from Blairsville, Georgia

Finally after years of terrible service I said "Enough" no more with this dreadful company. I returned the equipment to Coconut Point, Lee County Florida on 12/12/18. Today 1/22/19 I received a bill for $385.00 for non return of equipment. Actually they owe me $4.95. The accounts department agreed that I had returned the equipment and the girl said "we will send you a check for your over payment, it should arrive in 4 - 6 weeks" If I owed them money I would pay immediately but they take 4 - 6 WEEKS. WHAT A GIANT RIP-OFF. Take my advise and NEVER deal with this company
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#1454346 Review #1454346 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
2.0
Details

Update by user Apr 05, 2018

After working to order a new box (wireless cable box) and 1st having the rudest tech tell me I must pay $60 for a visit of a tech to just check to make sure my sign is strong enough to use that box I hung up. Called back to cancel my service at the house and my...

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#1226709 Review #1226709 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Almost nightly service droos
Reason of review
Bad quality

Comcast Refuses to Issuse a Replacement Check

1.0
Details
Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. I was told the check was cashed electronically. Their Bank is Mellon and Mellon won't give me any information. I no longer have an account with Comcast and I advise anyone not to use them because of this very problem I'm having with them. There is another department name Source net that feeds directly into Mellon Bank. Comcast puts a note on my disabled account saying the investigation has been resolved when it hasn't been resolved because I still have not gotten my replacement refund check yet. And the only people I can contact is Comcast. They wont give me Source Net's number and Mellon Bank won't give me any information because I don't have an account with them, Comcast does. Each time I call Comcast they want to put in a ticket or email to Source Net. I've got at least 10 tickets in with them already and Source Net still has not reached out to Mellon Bank
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Review
#945308 Review #945308 is a subjective opinion of poster.
Cons
  • Seems like comcast are scamming people out of their refunds
Reason of review
Source Net not reaching out to Mellon Bank
Loss
$44
Preferred solution
Full refund

I just want to watch TV! | Comcast review from Buford, Georgia

I have always wanted Xfinity - finally moved to a place where I could have it. Placed order in September - Had an appt. 10/6, oh and then 10/9 - now I don't even have one unless I wait til 10/14 - why you ask? Well, somehow my appointments keep getting cancelled. The first appt. was changed because the confirmation email had the wrong service address, the second was changed because the original date of service was 12/31/16. I talked to 6 agents and 1 supervisor in 1.5 days. So - Vanese and Shirley - thank you! Let's hope this one is the charm - or it will be Direct TV.
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Review
#932801 Review #932801 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • People were nice but couldnt help
Cons
  • Poor excuses for bad service
  • Untrained and poor customer service reps
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact Comcast Customer Service

Website:
Mailing Address:
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts

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Comcast - Customer Care Review from Atlanta, Georgia

Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well over an hour only to have to speak to someone else because the first person doesn't know what they are taking about. By far, Comcast is the worst business I have ever had the displeasure in paying. This will be my last month dealing with them. Never again.
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#928062 Review #928062 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service