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I am a new resident in a villa in a senior facility - MANSIONS of Gwinnett Park in Lawrenceville, GA. Since the first day I saw the property 2 months ago, Comcast has not returned to bury their cable. Those in charge say they are dealing with a 3rd party & can do...
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1 comment
h.kitchener
#1715903

Mansions can help fix this if they want to. Apparently, they are reluctant to do so.

You can go to your local town hall and complain to the supervisor or whatever they call the guy in your area.

Each cable company is licensed by the local municipality or whatever and the supervisor or his office can complain to Comcast and demand the open, above-ground cable be buried as required by ordinance---Comcast is ignoring the rules set by the local municipality. Stop calling Comcast and start complaining to the people who actually have some power over Comcast to enforce regulations.

Review
#1585567 Review #1585567 is a subjective opinion of poster.
Service
Comcast Installation
Pros
  • Outstanding product - especially voice activation
Cons
  • With all of their pricing policies it is very confusing
Reason of review
Poor customer service
Preferred solution
Cable cord buried ASAP

Comcast Technician Failures

1.0
Details
Technician was at home to check internet. Disconnected telephone cables and left without resetting everything back to way it was. Informed him that phone not working he stated should work in about two minutes. Still out without phone services
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Review
#1574902 Review #1574902 is a subjective opinion of poster.
Service
Comcast Xtreme Bundle

Comcast in Atlanta, Georgia - Over billing

1.0
Details
Check your cable bill. They want you to go paperless and autopay for a reason. I caught them 2 years ago over charging me for stingray service. I called them and they only refunded 3 months of it but charged me for 10 months they are committing fraud on the customer. I caught them a second time doing same thing again. Not only that bill increases from $126.00 per month to $168.00 Called them trying to get better rate it went to$198.00 . Now trying to close account for 3 days spend 1 1/2 hours on phone with 3 different people still not turned off and charging me $60.00 Termination fee they are crooks.
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Review
#1564259 Review #1564259 is a subjective opinion of poster.
Cons
  • Worst company in the world
Reason of review
Poor customer service
Preferred solution
Full refund

Comcast in Blairsville, Georgia - REFUND TAKES 4 to 6 WEEKS

Finally after years of terrible service I said "Enough" no more with this dreadful company. I returned the equipment to Coconut Point, Lee County Florida on 12/12/18. Today 1/22/19 I received a bill for $385.00 for non return of equipment. Actually they owe me $4.95. The accounts department agreed that I had returned the equipment and the girl said "we will send you a check for your over payment, it should arrive in 4 - 6 weeks" If I owed them money I would pay immediately but they take 4 - 6 WEEKS. WHAT A GIANT RIP-OFF. Take my advise and NEVER deal with this company
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Review
#1454346 Review #1454346 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
2.0
Details

Update by user Apr 05, 2018

After working to order a new box (wireless cable box) and 1st having the rudest tech tell me I must pay $60 for a visit of a tech to just check to make sure my sign is strong enough to use that box I hung up. Called back to cancel my service at the house and my...

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Review
#1226709 Review #1226709 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Almost nightly service droos
Reason of review
Bad quality

Comcast Refuses to Issuse a Replacement Check

1.0
Details
Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. I was told the check was cashed electronically. Their Bank is Mellon and Mellon won't give me any information. I no longer have an account with Comcast and I advise anyone not to use them because of this very problem I'm having with them. There is another department name Source net that feeds directly into Mellon Bank. Comcast puts a note on my disabled account saying the investigation has been resolved when it hasn't been resolved because I still have not gotten my replacement refund check yet. And the only people I can contact is Comcast. They wont give me Source Net's number and Mellon Bank won't give me any information because I don't have an account with them, Comcast does. Each time I call Comcast they want to put in a ticket or email to Source Net. I've got at least 10 tickets in with them already and Source Net still has not reached out to Mellon Bank
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Review
#945308 Review #945308 is a subjective opinion of poster.
Cons
  • Seems like comcast are scamming people out of their refunds
Reason of review
Source Net not reaching out to Mellon Bank
Loss
$44
Preferred solution
Full refund

Comcast in Buford, Georgia - I just want to watch TV!

I have always wanted Xfinity - finally moved to a place where I could have it. Placed order in September - Had an appt. 10/6, oh and then 10/9 - now I don't even have one unless I wait til 10/14 - why you ask? Well, somehow my appointments keep getting cancelled. The first appt. was changed because the confirmation email had the wrong service address, the second was changed because the original date of service was 12/31/16. I talked to 6 agents and 1 supervisor in 1.5 days. So - Vanese and Shirley - thank you! Let's hope this one is the charm - or it will be Direct TV.
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Review
#932801 Review #932801 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • People were nice but couldnt help
Cons
  • Poor excuses for bad service
  • Untrained and poor customer service reps
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast - Customer Care Review from Atlanta, Georgia

Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well over an hour only to have to speak to someone else because the first person doesn't know what they are taking about. By far, Comcast is the worst business I have ever had the displeasure in paying. This will be my last month dealing with them. Never again.
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Review
#928062 Review #928062 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...
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1 comment
Shaggsloco22
#1219840

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

Review
#927295 Review #927295 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Being cussed at by the rep
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

Comcast - X1 Review from Savannah, Georgia

2.0
Details
Here is the message and complaint that I sent to Comcast tonight. So, have been customers since you were "On". Former address in 12/15 I was double charged, paid, escalated tickets for resolution. Nothing refunded or credited. Offered upgraded X1 triple play, bur refused in February. Moved service in May 2016. Tech showed up to. residence with X1 equipment because without my approval in October of 2015 I began getting charged for a phone I never asked for and and was upgraded to X1 in December 2015 without approval or options for equipment. When May 2016 move occurred, I had only one old style box with a DVR and one box without a Dvr. Insult to injury, you repeatedly apply my payments to somewhere other than my account. I have spent over 46 hours on hold with collections and escalating tickets that can never be found by the next operator. I have submitted bank statements on 14 occaisions. that I have as of. last week paid Comcast $1722.25 which you cannot find. I have had the cable shut off and restored 12 times over this. The service has to be reboosted 2 to 3 times a day. We have lost 43 hours of service just this month, and I HAVE PROVEN that I have over paid you by $1000. I am about to contact news stations, authorities, somewhere for help. I am sure as with everyone of the 26 escalated ticket numbers that your operators give me that never exist on the next call, trying and sitting on 4 hours of hold and disconnected calls moments before resolution that I have nobody at Comcast that will resolve this case. Help
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Review
#924722 Review #924722 is a subjective opinion of poster.
Reason of review
Problems with payment