Germantown, Tennessee
Not resolved
Billing Practices
Customer service

My tv freezes all the time. I am paying a fee each month to keep things running smoothly.

I called today to ask a technician to come out and check the tv and box. The man I talked with in "Customer Service" went over some things with me. He said that if they sent out a tech and it wasn't the cable, there would be a charge. Are you serious?

What are we paying the fee for? He was assisting me in diagnosing the problem.

I am not a trained tv technician. Comcast does not have decent customer service for problems.

Product or Service Mentioned: Comcast Tv Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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