State: Florida City: Sarasota Product: Comcast Internet Service Clear all filters (4 of 763 reviews match)
filters
State:
City:
Product:

Comcast in Sarasota, Florida - Horrible

1.0
Details
we have been here for one month. and have nothing but problems. everyday. the internet is down. the cable does not work. I have no support. from Comcast. 2 Cal and fix us. will be canceling. as soon as Frontier gets here.
View full review
Review
#1656976 Review #1656976 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Quality of service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Monopoly internet provider
  • Bloody Comcast
  • COMPLAINT COMCAST
  • unethical practices unfair
  • Comcast The Worst

Comcast cable co.-----RIP-OFF

I tried to get internet service from Comcast cable co. 1st. person I talked to could not get their router to load to activate internet service.. She said their support tech. is $5.95 for new one time only service.,2nd.person on the phone said No the fee is $14.95+ a monthly fee of ????,3rd. person on the phone said NO WAY our support tech. are highly trained and we charge $38.95+ a $29.95 monthly fee.. This all took 180mins. on my cell phone, by this time I'm so upset I told them THE *** with this.. Who is running this company? We are on a fixed income for seniors, living in a senior apt. build. and they advantage of seniors like this because they know they can get away with it...(This is the only form I found to file this complaint) Comcast should be fined for lousy service, and jacking up service at will
View full review
Review
#420690 Review #420690 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Sarasota, Florida - I need help!!!

Joan Marie Ambrose 888 s. Orange Avenue # 2A Sarasota, Florida 34236 Cell- (973) 342-1434 E-Mail"”jambrose@myserenityhouse.com October 8, 2012 Comcast Corporate Office Headquarters One Comcast Center Philadelphia, PA 19103-2838 To Whom It May Concern: Approximately two weeks ago, I called Comcast to inquire about your bundled services. I was preparing for my move from Southern California to Sarasota, Florida and I wanted to have all my preparations handled with ease. I spoke to a woman who was delightful and she offered me my new phone numbers so that I could get started and let my family and friends know of the best way to contact me. I also write a BLOG and a newsletter and wanted to notifiy my readers about the new number which is ( 941)-444-7077 and 7076 for my fax line. We scheduled a hook up date for October 1, 2012, the same day that the movers arrived to bring my furniture into the property. When your two technicians--- Mandy (tech # 8413) and Jeff (tech # 8317) arrived, they informed me that I was given two different numbers, completely different from what I previously was assigned. I was totally annoyed and therefore I refused the new numbers and requested that a supervisor work to re-instate my numbers. The woman, Mandy, stated that management would escalate the order and handle it---but it was NOT handled last week and it still is NOT handled today. No one is returning my calls so I am left with the only assumption that your company is NOT interested in opening an account for me. It is now one (1) week latter and I still have NO phone number or lines. I actually called the number (941) 444-7077 and it simply went to voice mail. I want those number but if that is impossible, I want something as close as possible and I want your Company to pay me for the time and work that I had to pay my internet team to set the number up into my system. I am totally perplexed and annoyed at the same time to see that your organization has no interest in me as a customer, a consumer and that their professional skills are definitely lacking. I left several voice mails to Bill Herman- 941-628-0324 – Mandy has given me his number this is her supervisor he has not returned any of my phone calls. I left several messages for another supervisor Aranes his # is 239-432- 1848. Lastly, I left messages for Paul Zoyes and he did try to help but some how he has left us in the lurch and when I tried to call again, he has not called us back. This is extremely upsetting and emotionally exhausting that I need to go through this exercise of waiting for one week for a phone number and active line. Needless to say, I need my phone number and your company has not made this happen. If you are not interested in having me as a new customer, I would appreciate the courtesy of your telling me so. In either case, I would appreciate a return phone call ASAP to my daughter's cell phone, which is (646) 244-1568. Sincerely, Joan Marie Ambrose
View full review
2 comments
Anonymous
#552798

Contact COMCAST directly. You really think they'll see this?

You posted your name, address and number on a public website for all to see. Some people need to get a clue what this website is.

Anonymous
#552392

have had comcast and nothing but grief. Went to Direct Tv and Vonage and have been pleased since. Good Luck!

View more comments (1)
Review
#350294 Review #350294 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Sucks!

Its no wonder Comcast is ranked 3rd of the top 10 worst companies in the country. They do a great job with their sales force setting you up with everything you could ever want. The realty of it is the company doesnt perform. The digital cable is a poor picture, the weather affects the picture and the DVRs are the worst product I have ever experienced in the industry. The salesman claimed after 90 days of payments (three) I would receive a $300 Visa card. After 90 days I called customer service and I was told my payment hadent posted. OK. I called after 100 days and and was told I now had to sign a 2 year contract and after 1 year I would be receiving a $200 Visa card. I asked why I was told 90 days and what was the 90 days for? They told me it was a review period. The salesman also stated Comcast doesnt have contracts. All lies and I think the salesman was told to lie. The bundle package of phone, internet and tv are all poor quality. My phone stops working for days at a time, the last time I called for phone service they told me a week out to repair. The internet goes up and down on the power, I was told I am to get 12 mg download. At times its below 2mg. All and all I would say this is one of the worst service providers I have ever dealt with. If you are fortunate enough to have choices, Id avoid using Comcast.
View full review
Review
#263235 Review #263235 is a subjective opinion of poster.
Service
Comcast Internet Service