Comcast Internet Service Reviews in Sarasota, Florida

we have been here for one month. and have nothing but problems. everyday. the internet is down. the cable does not work. I have no support. from Comcast. 2 Cal and fix us. will be canceling. as soon as Frontier gets here.

I tried to get internet service from Comcast cable co. 1st. person I talked to could not get their router to load to activate internet service.. She said their support tech. is $5.95 for new one time only service.,2nd.person on the phone said No the fee is $14.95+ a monthly fee of ????,3rd. person on the phone said NO WAY our support tech. are highly trained and we charge $38.95+ a $29.95 monthly fee.. This all took 180mins. on my cell phone, by this time I'm so upset I told them THE *** with this.. Who is running this company? We are on a fixed income for seniors, living in a senior apt. build. and they advantage of seniors like this because they know they can get away with it...(This is the only form I found to file this complaint) Comcast should be fined for lousy service, and jacking up service at will

Joan Marie Ambrose 888 s. Orange Avenue # 2A Sarasota, Florida 34236 Cell- (973) 342-1434 E-Mail"”jambrose@myserenityhouse.com October 8, 2012 Comcast Corporate Office Headquarters One Comcast Center Philadelphia, PA 19103-2838 To Whom It May Concern: Approximately two weeks ago, I called Comcast to inquire about your bundled services. I was preparing for my move from Southern California to Sarasota, Florida and I wanted to have all my preparations handled with ease. I spoke to a woman who was delightful and she offered me my new phone numbers so that I could get started and let my family and friends know of the best way to contact me. I also write a BLOG and a newsletter and wanted to notifiy my readers about the new number which is ( 941)-444-7077 and 7076 for my fax line. We scheduled a hook up date for October 1, 2012, the same day that the movers arrived to bring my furniture into the property. When your two technicians--- Mandy (tech # 8413) and Jeff (tech # 8317) arrived, they informed me that I was given two different numbers, completely different from what I previously was assigned. I was totally annoyed and therefore I refused the new numbers and requested that a supervisor work to re-instate my numbers. The woman, Mandy, stated that management would escalate the order and handle it---but it was NOT handled last week and it still is NOT handled today. No one is returning my calls so I am left with the only assumption that your company is NOT interested in opening an account for me. It is now one (1) week latter and I still have NO phone number or lines. I actually called the number (941) 444-7077 and it simply went to voice mail. I want those number but if that is impossible, I want something as close as possible and I want your Company to pay me for the time and work that I had to pay my internet team to set the number up into my system. I am totally perplexed and annoyed at the same time to see that your organization has no interest in me as a customer, a consumer and that their professional skills are definitely lacking. I left several voice mails to Bill Herman- 941-628-0324 – Mandy has given me his number this is her supervisor he has not returned any of my phone calls. I left several messages for another supervisor Aranes his # is 239-432- 1848. Lastly, I left messages for Paul Zoyes and he did try to help but some how he has left us in the lurch and when I tried to call again, he has not called us back. This is extremely upsetting and emotionally exhausting that I need to go through this exercise of waiting for one week for a phone number and active line. Needless to say, I need my phone number and your company has not made this happen. If you are not interested in having me as a new customer, I would appreciate the courtesy of your telling me so. In either case, I would appreciate a return phone call ASAP to my daughter's cell phone, which is (646) 244-1568. Sincerely, Joan Marie Ambrose