State: Florida City: Panama City Beach Product: Comcast Internet Service Clear all filters (2 of 765 reviews match)
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Comcast in Panama City Beach, Florida - Terrible Product, Terrible Service

1.0
Details
Internet access down for days. Given appointment for four days out from call, which I requested to be escalated due to working from home necessity. Given one a day earlier (three days out from call) and then given one for even a day earlier (two days out from call). Called to confirm appointment THE DAY OF and was told that my appt was rejected by dispatch and rescheduled for the NEXT DAY. NO ONE CALLED TO TELL ME, which just makes this worse. I am furious. I am disgusted. And, to top it all off, getting someone on the phone who actually speaks English is like pulling teeth. If we had an option in the area other than this awful product, you can bet we'd jump ship! How do they get away with this type of service and response time????
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Review
#901458 Review #901458 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • When it works
Cons
  • Customer service incompetence
  • No attempt to try and please us
  • Internet service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Horrible Service From Comcast

Where do I begin! BEWARE of Comcast!!!

I have 3 DAYS of information of how COMCAST CUSTOMER SERVICE SUCK....but briefly.....after 3 days of begging them to fix a line that was down in my front yard, that was keeping me from having tv or internet connection...I finally gave up !!! The last rep that actually called me back told me once again they could not make it out as they told me they could earlier....I told her either sent someone by the end of the day or Im going to a different company.....she obviously didnt care, and told me sorry they wont be out! OMG! BEWARE of these people...they DO NOT CARE!!!
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Review
#342079 Review #342079 is a subjective opinion of poster.
Service
Comcast Internet Service