Billing/service issue | Comcast in Orlando, Florida

April 14, 2016 To Whom It May Concern/Tom K/Anyone Who May Actually Care At COMCAST! So, here is the background on the reason for the letter. We pay for our bill electronically through our bank. When we received our bill in March, we saw there was a late fee as well as a returned check fee. I called customer service and they indicated the bill was not paid and thus the late fee and the returned check fee was because the check was returned by the bank. I was told to contact my bank. This I did and they told me there was no issue and there was adequate funds in the bank account to cover the charges. I called back to Comcast and spoke to a few agents after having to go through the most annoying phone tree and cues and then having to wait on hold (most of the time when I called, my wait time was in excess of ten minutes- I don’t know about you, but my time is very valuable)!. As I recall, my call was dropped and I was fed up. I asked my wife to call and she also had issues. We then used the on line chat. We contacted Comcast on 3/19 and spoke to Ronalds Jr and then on 3/24 and spoke to Iryne. Both told us the $9.50 and the $30 returned check fee would be credited as a 1 time courtesy. Neither of them followed through. I then called back and spoke to Tia Lynn Gary (that was her e-mail address) I believe on 3/29/16. She told me nothing had been credited and that if I can send her some proof and correspondence, she can send it to the review department for credit to be applied. I did just that on 3/31/16. As of Monday 4/11, she had not yet heard any resolution to my situation and I now was again past due on my account since I was awaiting the credit for the $30 returned check fee. On 4/13, I called to address this issue and to find out why I had a $10 monthly credit for eco billing removed from my account. Additionally, I needed some technical support for a phone hot spot I was installing from my phone provider and needed some ports opened on my modem. I got a complete run around and was on hold 2x for over 10minutes. (I spoke to Kendra Nelson)I was told that I cannot get any assistance and will be rerouted through the phone tree to the billing department until I pay the past due amount of $25. (which was the balance of the $30 returned check fee still lingering). So, at this point I am completely fed up with your non-service, product and nonsense. I will be finding another provider to service our needs even if it costs me more money. Your company needs to learn how to manage your customers and what is important. Is it worth loosing your customers over $30???? Below are a list of all the dates in which we called or chatted with your associates: 3/13-call 2x- 8 min and 16 min 3/14-call 2x-21 and 22 min 3/29-call 15 min 4/13- call 2x – 31 min and 14 min 3/13 on line chat with Ronald JR. 3/24 on line chat with Iryne Gary and Julia Ullmann
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Issue resolved as comcast issued a credit towards the complaint. I am still going to search for an alternative

#829745 Review #829745 is a subjective opinion of poster.
Comcast Customer Care
  • Disregard for customer issues
  • Being ignored over and over
  • Awfull customer service
Reason of review
Problems with payment
The truth is Comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are...
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My husband just got a call from comcast wanting us back. When he told her he didnt want her to go over her 9 minute limit, she said and I quote.... " I am not from customer service, I am from customer relations." Never denied the limit, so it must be true, but only for the poor saps in customer service!

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#174552 Review #174552 is a subjective opinion of poster.
Comcast Customer Care