Comcast Internet Service Reviews in Jacksonville, Florida

I have had the most shocking experience with Comcast. I have never, in my entire life, experience a company that is so completely horrible. We have recently moved and it took over two weeks from our original appointment date for Comcast to come out to run wires to connect our Internet. We originally had an appointment for our house to get wired on the 2nd, since we moved into a home that we recently purchased and completely renovated. Our home was owned by someone who had Comcast previously, went through foreclosure and had an outstanding debt with them. COMCAST came to the home prior to us owning it, and cut the wires to the house. They put a block on our house so it was especially difficult for us to get them to honor their appointment. They didn't come out on the 2nd, they then said the 9th. They didn't come out on the 9th, and when we called them back they said they couldn't get there until the 16th. But they they said that they could get someone out there on the 13th. Someone came out on the 13th and said they couldn't do anything, because our wires had been cut BY COMCAST and he couldn't do a full rewire. So we had to wait unit the 16th, when we were originally told on the 2nd. We run a small business from home and lost over two weeks of business due to not having internet at our home. We spoke with so many representatives from the call centers, to the Xfinity store, to corporate representatives, to CANDICE from the Jacksonville, FL office, Candice was absolutely horrible and offensive. We had to wait over a week and a half for her to return our calls. Every time we contacted the corporate center, they told us we had to speak with her and no one else could help us....well guess what? Candice couldn't help us either!! Either Jacksonville has an terrible terrible terrible branch of Comcast and they don't know how to actually help customers, or Candice is the absolute worst employee of Comcast and its a shock how she ever got promoted into a regional rep position. She was so condescending, blamed US for not being internet installation experts and said Comcast did everything right and it was our fault. SERIOUSLY! It obviously wasn't our fault, but even it if was WHAT KIND OF CUSTOMER SERVICE REGIONAL REPRESENTATIVE would tell a customer that and act completely rude and disrespectful. I have never gotten so upset talking to a customer service representative. I feel that Comcast is a heartless monopoly who hires worthless people who are brainwashed by a *** paycheck. I cannot believe that they are the only provider in my area that has the internet speed we need. I honestly feel completely disrespected as a person, customer and human being with how they have acted. I have a very similar job as Candice-and I would NEVER respond to customers the way she did. I hate Comcast, and I don't recommend them to anyone...not even my worse enemy.

Comcast service prices are subject to change without any notice, the package and price that I signed up for keeps changing (not for the better - increasing). I made contact with customer service numerous times and every customer service representative I speak with tells me a different story as to what I'm being charged for and what my charges will be in the months to come. My bill keeps going up (e.g. this months bill will be ten dollars higher because a review of my bill indicated that I was not being charged for a modem rental). Every single time I speak with customer service they give me the run around, they obviously do not care at all about their customers. Wish I had more providers in my area so I can switch, they are running a monopoly.

Approximately after 2 weeks of daily internet disconnects I kept a lvl 1 tech on the phone until we agreed it was probably the 4/5 year old router I had. I replaced it the next day. this cost me another 300 +/- 20 dollars. This did not correct the issue(s). After a trip to the local Comcast store, I replaced the older cable modem with their new one " one of our best" I was told. Not only was it not even close to be a "best" the one they gave me was actually broken, 1st issue with the SMC cable mode is the password would not accept special characters, only letters/numbers... that's not a good thing. the next issue I have with the new cable modem is the wireless could NOT be turned off: I could tailor it, adjust it, modify it, but in no way turn it off. Last and final problem with the SMC modem is it shut off, 3 times, in the 45 minutes I was working with it. I bought my own after a heated re-visit to the local service store (they apparently are not used to vulgar language at the store, so they must be new at Comcast) Today, after another 10/15 minute outage (and this is for wired and wireless devices) a "refresh signal" was sent to the new modem... I was told the modem may be bad. I am thinking att-uverse may also be bad

I knew Comcast was the worst company in the world when I signed up, but AT&T has not run fiber to my neighborhood yet, and they are the only competition in Memphis. They butchered the install process, but all worked well for a couple years. Then, a month ago, inexplicably, my Internet access dropped EVERY TIME IT RAINED. It would be out for hours. The useless *** at the level one help desk in Singapore or the Philippines, were, as usual, useless and annoying, when you could get through, when you weren't getting disconnected after getting in. An onsite tech told me I had "low signal" and someone else would have to go up the pole to fix it. Someone else came, went up the pole, but it wasn't fixed. Comcast *** up and didn't show up for appointments to run new cable to my house not once but TWICE. After the second no-show, I fired them, but every waterhead you talk to wastes precious minutes of your life with their annoying retention efforts. I had to yell at everyone I was connected with in order to get them to shut up and cancel my service. Comcast is the WORST company in the world, period, end of story. They suck this bad because they know they can.

TO: 1701 John F. Kennedy Boulevard Philadelphia, PA 19103 ATT: Customer Support Management To Whom It May Concern: Normally I would not spend time on a communication like this, however I feel it is important to contact you regarding a recent experience I had with your Company that was at first extremely frustrating and concerning, and ultimately very satisfying. I would assume Comcast’s customer service standards are at a point where this letter will be taken seriously. My hope is that through the notations on my account you will have the ability to contact the two representatives I spoke with and provide additional training to the first and strong commendations to the second. On January 25th, 2013 I contacted customer service regarding a concern I had over increasing charges on my bill. My first call was made somewhere around 4:30 pm and lasted over an hour with a representative who gave me nothing but conflicting information until ultimately putting me on hold for 10 minutes while I waited for a supervisor. The second call was made just before 6:00 pm. This representative quickly and without hesitation assisted me, and within 10 minutes my concerns were settled. I do not remember her name but she is in Illinois. I was told by the first representative that the charges I was concerned about were due to 411 calls made in December. I explained to her that I had already gone online and reviewed my "placed call" going all the way back to October and I did not see any 411 calls. I also live by myself and I never use 411 instead of quickly and for free looking numbers up on the internet. However, there were 12 numbers dialed that were referenced as +999 5555088. At first she told me that this was not the 411 number I was being charged for dialing. I was not looking for a credit, yet an explanation. I explained that due to the fact that 1) based on what she was telling me, nowhere on my bill did it show these calls being made and 2) I was being asked to pay for a charge without a proper explanation and proof, I did not feel comfortable just accepting charges that not only I could not see, but also due to the misinformation she was giving me. During this call she made several conflicting statements which led to me not accepting these charges as she described them and kept us on the phone for way to long. These conflictions include: 1. At the beginning of our conversation I told her I saw 12 calls on December 24th, 2012 that I did not recognize as phone numbers looking like +999 5555088. Knowing that every other call going back to October looked like a standard phone number (***) *** ****, I asked her if this could be the 411 calls she was referring to and she said very specially "No these would not having anything to do with the charges you are questioning." I was at home by myself all night on Christmas Eve and am certain 411 was not dialed. Without any other evidence supporting the charges for 411 calls, I stayed on the phone hoping for an answer as to where I could go to actually confirm the charges instead of just being told to pay without proof. After about 45 minutes of not being able to provide this information, she told me her computer locked up and that the +999 5555088 number she initially told me had nothing to do with the charges "must be the 411 calls" and that there was nothing she could do. 2. I explained that I had no problem paying if I could be comfortable knowing that the charges were legitimate. However they were not on my bill and according to her the questionable numbers on my call log was not the cause of the charges. I asked her to please walk me through the website and where to go to see the charges she was seeing. She told me that the call log I was seeing was not the same one she was seeing. She also had no idea how to take me to the correct page on the website or was not properly trained to know how to perform this simple task. After at least 10 times trying to explain to her that what she was telling me to do was the same thing every time and was not working, she put me on hold for about 5 minutes. 3. One reason I was not comfortable with the charges was because of the conflicting information she constantly gave me. She explained that she saw 7 dialed calls to the +999 number on December 24th that cost $1.99 each; however I was looking at 12 of them on the 24th. When I questioned her as to how 7 charges of $1.99 added up to the $21.00 she said I was being charged (which was actually $19.90 according to the bill) she said "oh you have more of them on December 14th. She did not have an answer when I told her that according to what I was looking at there were only 3 calls made on December 14th and all were legitimate numbers. She did not even know the exact amount of the charges, she had no explanation as to why I was seeing more calls to the +999 number then she was seeing and had no idea as to why 7 $1.99 charges would add up to $21.00 as opposed to the $13.93 they do, other than to say there must be about $7.00 in taxes. She also had no idea why it is unreasonable to suggest the charges included a 50% tax rate. 4. At the beginning of our conversation she told me that it was impossible for her to tell me what number it was that was being searched through the 411 calls, just that she knows that 411 was dialed 7 times. However, after a long period of time she put me on hold. When she came back she told me that in fact the number being requested by 411 was a local Jacksonville number located close to my house. I did a quick search and found out that the number she gave me is assigned to an elderly couple down the street who I have never heard of. It was evident to me that she was just trying to tell me whatever she could to get me to drop my interest in verifying my charges and not interested at all in helping resolve the problem. 5. In an attempt to get off the phone and settle the matter I asked to have 411 blocked from now on, and if she could not give me any information verifying the charges I would like a credit for the $19.90 charge. I told her I knew she couldn’t take away the calls, but it was possible for her to credit my account so we could move forward. She told me there was nothing she could do and there was no way she could credit my account for anything. The most she could do was file an inquiry but I would still be responsible for paying the charges even without satisfactory evidence that they were legitimate. After a while on hold again, she came back and told me her computer was locked up and would not let her log on and that there was nothing more she could do for me except file an inquiry. Obviously with so much conflicting information and with absolutely no answers to any of my questions, I had turned from wanting to verify the charges and pay them, to not believing they were legit and wanting a credit. As a consumer it is concerning that this person seemed to care less about doing her job or she was simply not prepared at all to do it. My feelings are that it is both. After getting off the phone I simply could not believe that one of your representatives could be so incompetent. I decided to call back and see if anyone could confirm any of the information she was giving me. This representative could not have been more helpful and took care of me and my concerns without quickly and without hesitation. She was in Illinois and immediately explained to me: 1. The +999 55508 number is 411 and explained how the calls to 411 are routed through the system to local providers. Had the first representative just known this information we would have saved over an hour of frustration and confusion. 2. She explained to me the exact times the 411 calls were dialed late night around 1:30 a.m. and within seconds of each other. 3. Unlike the first representative, she logged in with me online and took me straight to the website page necessary for me to see the calls. Although I had been there before and was told by the first representative this +999 number was not what I was being charged for, the second representative made me more than comfortable that these were in fact legitimate charges. 4. Unlike the first representative that told me she saw 7 charges on the 24th and 1 on the 14th, without me saying a word the second representative quickly pulled up my call log and confirmed that she was seeing a total of 12 charges on the 24th, just as I had seen. 5. While notating my account, she offered to give me credit for the $19.90 charge due to the misinformation I had been given. This representative could not have been better and I would hire her in a heartbeat if I had the chance. She was more than professional and she knew her job inside and out. The first representative should at the very least be required to undergo some extensive training before being allowed to answer calls again. While I am still not convinced these calls were place, I appreciate the second representatives quick and sincere assistance. You are welcome if you wish to provide this letter to each of these representatives. Best Regards,

I have had comcast internet for about 9 months and 6 months of that was with the signal dropping about 5 times an hour for anywhere from 5 to 10 mins. finally they were able to figure out that the wires they were using were bad and replaced them. Now our modem is going bad with the ethernet port. I call to have a tech come replace the modem and he comes out replaces 2 more lines doesnt touch the modem and says "there its fixed". needless to say he was full of ***. I now went and bought my own modem and they cant connect it over the phone so i set up an appointment for them to manually come out and hook it up and they dont show up, but not only that when i call them about it they say its my fault that I didnt respond to the verification call which of course i did or i wouldnt have been calling their *** ***. All this aside what *** me off the most is that no matter what you've been through they continue to tell you to calm down, that "we are sorry", and that customer service is their number 1 priority(what a *** joke). to sum it all up *** comcast i would rather have {{Redacted}} removed through my *** then deal with these incompetent *** heads. thanks for the vent I feel alot better, but still *** comcast.