State: Florida City: Jacksonville Clear all filters (43 of 3748 reviews match)
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Comcast representative stated that Comcast had made many improvements in my local and most consumers were upgrading their service to the X1 Platform and lowering their bills. After much thought and promises to lower my bill by $40 a mon. I agree to move forward with...
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I have had the most shocking experience with Comcast. I have never, in my entire life, experience a company that is so completely horrible. We have recently moved and it took over two weeks from our original appointment date for Comcast to come out to run wires to...
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1.0
I didn't like
  • Poor excuses for bad service
  • Customer service robot
  • Poor customer service
#887974
December 2014, misquoted the total monthy cost of the package I was sole. I emailed upper management and got the price adjusted to what I was quoted. Six months later the cost shot back up. I called on June 23, 215 and was able to get it back down. This rep told me...
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#795946

Other Product Review

Comcast
#648393
1.0
Details
Was trying to become a new customer, and after extremely long customer holds, I became rather irate and requested a supervisor only to find out it was at third party that also serviced ATT.
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Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Other Product Review

Comcast
#602027
1.0
Details
The shittiest service and provider I've ever had. Bunch of inbred degenerates who make Indians do the dirty work. F***comcast I hope your monopoly goes under. If I knew the CEO I'd knock his teeth in for scamming me out of money every month. Your service sucks!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Refund Policy Review

Comcast
#592966
3.2
Details
I've been following up for my refund (30 day money back guarantee) for like 3 months now. I called them nov 2014 and said that I should recieve in like 4-6 weeks and called them january 2015 said the same thing. Never got my money back!
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I ended my service 4 months ago with Comcast and am still fighting with them to stop billing me, they forgot to mention I needed to fill out the termination request 60 days in advance, after that was satisfied, they still can't close the account after numerous calls...
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2.0
I liked
  • Fast internet
I didn't like
  • Customer service incompetence
  • Billing practices
  • No attempt to try and please us
#795608
They (COMCAST) claim they raise rates by $3.00-$4.00 sometimes monthly due to programmer charges ??? I ask why (COMCAST) take's it out on the customer, DEAL with the PROGRAMMER ! They also Changed my agreement, and my channel line-up, took away some channels I watched,...
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mat1258
mat1258

I agree with you totally!

Mike_mn
Mike_mn

I understand your frustration.Problem is, Comcrust does have the Monopoly! Where else woudl anyone in their right mind sign a contract stating that they (The company) can cha...

1.6
I didn't like
  • Monopoly
  • Customer service robot
#776397

Keeping it simple: Install guy shows up with ugly scratched cable boxes bigger than a VCR. I say, "Alright I can hide them, no prob." First 2 don't work. This slows installation process down (not the guys fault). Installation complete w/in 2 hours (Not ideal but not...
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#712361
I used to rave about Comcast...even after they almost were kicked out of our big city many yrs ago for horrible service.Now we r back to horrible service. i this one week to fix something -their problem is ridiculous.What do I pay the $4.95 a month for? So it doesn't...
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1.0
I liked
  • When it works its good
I didn't like
  • Outrageously high prices
#694971
Originally signed up for triple play when their reps were at our development. They not only could not deliver on their promised service but would not honor the price even though it was in writing. Finally just got internet service which started at $39.99 which was...
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#674271
RETURNED EQUIPMENT GAVE FORWARDING ADDRESS FOR FINAL STATEMENT BUT COMPANY KEEP BILLING. CALLED MULTIPLE TIMES TO EXPLAIN ISSUE, NO ONE KNOWS HOW TO RESOLVE. INCOMPATENT CUSTOMER SERVICE REPS. SUPERVISORS AND MANAGERS ARE BASICALLY NONE EXISTANT OR TOO AFFRAID TO...
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#622514

Contact Comcast

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
 Philadelphia, PA 19102-2148
Phone:
(800) 266-2278
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Comcast service prices are subject to change without any notice, the package and price that I signed up for keeps changing (not for the better - increasing). I made contact with customer service numerous times and every customer service representative I speak with...
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Anonymous
Anonymous

FOS!! It is 12/14. On 12/10 I was billed for 12/21/16 - 01/20/17. Service has been disconnected since 11/22...due to the same BS billing technique. Not to mention that I never...

2.3
I liked
  • Channels offered
  • Picture quality
  • Internet speed
I didn't like
  • Outrageously high prices
  • Poor customer service
#611806