Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review

Comcast - Channels not working

The Xfinity Stream access no longer has my channels. What happened to them?
View full review
ID
#2083757 Review #2083757 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
1.0
Details
I had a appointment set up from 3 to 5pm for touch less installation do the covid-19. drop the modem off outside with the flex. At 5:30 I called they never showed up. I was told they're coming out for sure by 8 p.m. . At 8 p.m. I called they never showed up got...
View full review
ID
#1961840 Review #1961840 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Xfinity Wifi Internet Service
Cons
  • Did not install my service left me on hold for over an hour lied
  • Customer service reps lied to me about when techs would arrive
  • Misrepresentation
Preferred solution
Deliver product or service ordered

Comcast - Cancel appointment

1.3
Details
Checked the account for appointment
View full review
ID
#1947209 Review #1947209 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Comcast - I Need My service again

1.0
Details
I need my service on my home again. 280 sw 56th ave. Bldg 8, apt 106. Margate. FL 33068 I need house mark of my house for get back the internet service
View full review
ID
#1872640 Review #1872640 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Comcast - Bad service

2.0
Details
One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill. 10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no record of the 2 orders. Sent a technician out to check them. I had to agree to a $60 charge in case it was my fault. The tech replaced 2 bad boxes but I was charged the $60. I called yesterday and the agent said he would remove the charges but he didn't. I tried calling 4 times today and got only music. No agent in any department. I am distressed at the bad agents working there and the $90 charges which they did not remove and I can't get through to billing or anyone there! The modem went off 4 times in a week as well. Their equipment and customer service is pitiful lately.
View full review
ID
#1385696 Review #1385696 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Technical Support
Pros
  • Speed of service when it works
  • Internet speed
Cons
  • Customer service
  • Billing and customer service
  • Scammy and confusing billing scheme
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Comcast Customer Care Review

1.8
Details
They continually lie to you about when they will come and fix your cable. When you call and confront them they just say sorry for your inconvenience and continue to give you the same song and dance. Terrible customer service.
View full review
ID
#919996 Review #919996 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - This company is a complete SCAM!

1.0
Details
They try to completely scam you inflating the bill and even if you go to the service center pay and "fix things" they charge you 400$ a month inflatiion fees!!!!!!!!! SCAM!!! On top of that I work from home and THE INTERNET IS SO SLOW!On top of that they lie about promotions then when you get them they're different! Go direct! They always add secret charges that they don't tell you about and their sales tactic is completely manipulating!One month it's 300$ the next it's 400$ and that's no premium channels!! I can not believe that they're getting away with this! it's the worst company I have ever had to deal with.
View full review
ID
#829597 Review #829597 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Bundle
Pros
  • Remote
Reason of review
ALL OF THE ABOVE
Loss
$5004

Xfinity Cable Services Review

1.8
Details
Horrible service. Unpredictable power outages that take from 15 minutes to about 3 hrs. So if you work from home like I do, be prepared!!!! Can't wait for my contract to get done. Switching back to our ever reliable local cable/internet Advanced Cable here in Weston FL
View full review
ID
#805695 Review #805695 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Bad quality

Comcast - How are they still in business??

No need to go into details. Glitchy tech, high prices, poor service, bad attitude. AT&T is no better. Call, wasted time, visit, no resolution. Call, wasted time, visit, no resolution. Call, wasted time, visit, no resolution. Call, wasted time, visit, no resolution. Wash, rinse, repeat. Ready to go back to on-air antenna and Amazon prime. Eventually they will both drown in their own inadequacies as technology zips by and they are left with their thumb, well. . . you know. 56,56,57,59,50,61,80
View full review
ID
#801863 Review #801863 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service

Comcast Products and Services Reviews

Product or Service Reviews
Technical Support  1.5 112
Xfinity Wifi Internet Service  1.7 17
Phone Service  1.0 6
Tv Service  1.5 239
Internet Service  1.7 811

Related Companies

Company Reviews
Xfinity 1735
Nbc Sports 907
Syfy 338
Universal Studios Orlando 130
NBC 62
See all related companies

Compare Companies

Comcast
Comcast
4783 reviews
1.6
VS
Directv
Directv
13181 reviews
1.7
Compare Comcast vs Directv

Latest Question

Have a cable coming through the wall but no connected to hoop up to box

Moved into rental! Have two TV’s but one doesn’t have a way to hook cable up to box!!

Comcast Questions

Comcast is punishing me for unscubscribing to its Xfinity TV product

1.0
Details
I signed up for a promotion of Comcast's Xfinity internet/TV product. It was cheaper than buying their Blast internet service, alone. I paid $70/month and the internet service was good and I could consistently load gmail's standard email service. I never hooked up the TV service. At the end of the promotion, I quit the TV product and suddenly my internet service became terrible. I can only load the basic service gmail describes as for "slow connections," and I cannot even load that product consistently.
View full review
ID
#777206 Review #777206 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Dial-up speed internet at high prices
Preferred solution
Deliver product or service ordered

Xfinity Home Security System Review

2.8
Details
I have been overbilled >$300 by Comcast. Multi phone calls, long waits in line and still no resolution. Being credited and recharged. Staff saying I see where you have already paid. Technician taking equipment I had purchase, therefore I own it ...... The list goes on and on.
View full review
ID
#754560 Review #754560 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service

Other Product Review

Without a doubt comcast have to be the world worst company i think they take pride of it..what company that put you on hold for 45mn when someone finally pick up the phone tells you they dont work for that department and put you back on hold for another 45mn,, at the end they just hang up on you
View full review
ID
#726850 Review #726850 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service

Comcast Service Review

3.3
Details
I am being charged over 200.00 dollars and I have the equipment is there a law saying the contract is broken if they come into your home and take the equipment knowing you are on a contract
View full review
ID
#725767 Review #725767 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Problems with payment

Comcast - Phone lines down

1.0
Details
I called this morning at 9am with a request to have a technician come out to fix our telephone lines. Our phones are dead. I was told that a service tech would be out by 530pm. Well a tech showed up at 345pm but he was here to fix our internet..?? We never called about a problem with internet. So, the tech informs us that he does not have the parts to fix our phone system (he needed a modem) The tech says no worries, someone will be out soon. I meant that to mean today.. Wouldn't you? Not feeling very confident i called in again and your customer service department has our issue closed!! Fixed!! Really? Now i am being told that I will have to wait another day for service. What I am really angry about is the tech telling me someone would be here soon when he knew that they really weren't coming at all.
View full review
ID
#644935 Review #644935 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Internet Service
Cons
  • Representation
  • Their attitude
Reason of review
Poor customer service

Comcast - Poor service, poor quality, overpriced and unacceptably conceited as a company

2.5
Details
From July of 2014 until the last two weeks, I have had nothing but headaches from Comcast. As a 20 year customer with Comcast, I am leaving and won't look back. I will list a timetable of what led to this starting with July: July 2014- I tried to set up service on my own when I moved and was unsuccessful. The equipment that was sent was faulty, and my old boxes did not work. When I contacted them about these problems an appointment was set up. I was charged for this service, even though the equipment sent by Comcast was defective. I asked the serviceman to take the old boxes with him, and he refused to do so. They were left with me, and I had no idea what to do with them. July, 2014- Within the first two weeks there were 5 different days that my service did not work, and on three of four weekends when I am actually off from work, my On Demand services were not working. X1, according to Comcast, was "overloaded." The new X1 system runs slow and is inferior, in my opinion, to the cable services I was receiving at my old address. August, 2014- There were two separate occasions that month that I had to call Comcast for a refresh of service. My wireless printer went offline, and I have not been able to reestablish connection since the last Comcast refresh. I asked during a call during the month of August if I'd be credited for any of the days of service that I missed during the months of July and August, and received no response. No credit was provided, and all bills were sent with the full balance reflected. August, 2014- Email issues began when my email address suddenly became 'invalid.' I had transferred my old email address to my new account when I set up transfer services, but apparently the person who transferred my services failed to do so properly. It took me three phone calls and countless hours of my time to get the email straightened out and functioning properly. In the meantime, I lost important emails that included bills, and had to update my information with all of the companies who thought my email address was no longer valid. October-December, 2014- When I moved, I continued to pay my bills through my Bill Pay service. Having done so for years, I didn't think there would be a problem. Around this time I started to receive notifications that my balance was 'past due,' even though I had been paying my bills on time and in full. I contacted Comcast a number of times, and even made additional payments online to ensure my service was not disconnected. Although there were only a few times that I had to call Comcast regarding service issues during these months, the system continued to run slow (on demand, changing channels, searching for titles, etc.) January, 2015- After making an additional payment to keep my services running on 12/26, I contacted Comcast again at the beginning of January. They were sending me notices about their intent to shut off my cable, AGAIN, despite a $250.00 payment made directly to them on 12/26, as well as an electronic payment that was submitted for another $250 on 12/8 that was never applied to my account. After paying more than $500 to Comcast in less than a month, I was highly frustrated with yet another request for hundreds of dollars ($488 to be exact). I finally spoke to a representative who advised me that I had a $550 credit on my old account. He advised me that he couldn't transfer the funds, as I requested, but would have a check sent to me for the monies. I had him note my record that I would pay the balance upon receiving the check. The check never came, and at the end of January (roughly 1/23), my cable was again disconnected. When I contacted Comcast yet again, I was told my "ticket" for the refund was cancelled on 1/8- but nobody had contacted me- because of the old cable boxes from my past address. I was told that I had to return the boxes to Comcast (really??? 6 months later???) and then wait for them to process my refund for the $550.00. It was at this point that I decided there is NOTHING that Comcast can do for me but get out of my house- literally. I returned the old boxes and upon arrival of my $550 refund, I will drop off the newer boxes off at Comcast and be rid of them for good. This company is a true example of why monopolies can't be allowed. With no other competitors in the area (cable and unlimited Wi-Fi), they can get away with abusing and neglecting their customers. Between employing people in India over America (you've got to love hearing scripted responses read in poor English by people who can't help you because they are halfway across the world), and providing terrible customer service (whether communication is through telephone or chat), it is amazing they stay in business. If there were actual competition, they would have to improve services. I have now purchased a hotbox through my cell phone company- I'll take limited data to not pay Comcast another dime of my money- and Dish is coming this weekend to set up service. Traditional cable is no longer an option for me, as Comcast is the ONLY provider in my area. Comcast is a terrible company. Avoid working with them at all costs.
View full review
3 comments
Anonymous
#939229

Sooo in a nutshell....you're mad because you were paying on your old account instead of your new one, and never returned the old equipment? I have had Comcast for many years and have always had options between them, uverse or WOW.

Comcast service is far more superior and they try to make it as easy as possible to do most of your issues yourself or online. I agree, outsourcing call centers is frustrating as a consumer, but let's not forget most major companies have gone that route. I would never give up Comcast because I feel they're responsible for managing my bills. Sounds to me like your mad because you can't handle your accounts and probably can't go back to Comcast due to a balance owed (typical american).

But you want to put your own incompetence in the fault of someone else and want sympathy because you have to resort to dial-up internet & dish (who will drop your channels any given moment with contract disputes). Have fun with that. And keep telling yourself your always the victim.

I'm sure you'll get far in life.

Anonymous
#939268
@PissedConsumer939229

Lol!!! Troll much, loser!!

Clearly you're not American, as you don't validate our humanity enough to capitalize the word American!!! For someone to take this much time to respond, I hope Comcast pays you well!!! I have moved on from Comcast.

I don't call mafia tactics superior! WOW right back at you!!!

Anonymous
#939307
@PissedConsumer939268

WOW I say!? Cry me a river, I'm not the biggest fan of Comcast either, but I pay my bills.

Go easy on him lol.

But to your comments above, to say someones "not american" because they pay bills is pretty funny! Also since when did american become equivalent to validating humanity!?? You clearly live in a box.

Haha! You guys are all idiots.

View more comments (2)
ID
#588367 Review #588367 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Service Transfer
Cons
  • Service
  • Lies
  • Price
Reason of review
Poor customer service
Loss
$488
Preferred solution
Let the company propose a solution