State: Florida Product: Comcast Tv Package Clear all filters (6 of 56 reviews match)
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Comcast is terrible

We have no other choice but Comcast and they know that. Outages, bill hikes monthly irregardless to contract. Removal of premium channels. Customer service is awful. They have made a deal with the money grabbing bastards that run our city.
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Review
#1367411 Review #1367411 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Bad quality

Comcast in Punta Gorda, Florida - Let me count the uncountable complaints!!

4.5
Details
If more people knew this little trick,Your cable BIZ would feel this whats about to happen!!!!!!!! LISTEN UP EVERYONE YOUR NEW DISH WILL WORK JUST FINE IF YA JUST GO BUY A SPRAY CAN OF PAM COOKING NON- STICK PRODUCT COAT YOUR NEW DISH WITH PAM LET DRY REPEAT READY FOR WEATHER. SWEET HUH? More words huh OK since your system says it comes with the preferred package, why are you wanting to charge me, For a channel you already give me it's just not in HD. Which I pay through the nose for. You rip offs get wirh the program!!!!@ planet earth time,planet earth cost planet earth fairness. But I bet that's too hard, Way too hard..!!
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Review
#767655 Review #767655 is a subjective opinion of poster.
Service
Comcast Tv Package
Pros
  • Your real test
  • Channels offered
Reason of review
CONSTANTLY ON PHONE BEING LIED TO, CHANGING THE RULES IN MID STREAM, NON STOP NICKEL/DIME ME TO DEATH. REAL FUN TRY IT FROM MY SIDE,YOU'D BUY CANS OF PAM TOO
Preferred solution
NEVER WORKS IN MY FAVOR ALWAYS IN XFINITYS FAVOR,SORRY BUT IT'S TRUE.
Tags
  • Bad Comcast Service

Comcast in Davie, Florida - New account

1.7
Details
I called comcast and placed an order, the technician showed up to do the install, he did not have enough equipment and informed me that he did not have a signal coming into the house. He ordered a new cable to be ran. The work was done a few days later and after waiting 3 weeks, i called them back for them to complete the install. I was informed by a sales person that there was no record in the system associated with my address or phone number. He proceeded to take the new order and informed me that the price i was quoted was wrong and that the new price would be $30 a month higher, additionally there would be a $39 charge for the installation. We got disconnected and by the time i called back the comcast offices were closed. The next day i called back and was quoted a the same package for $5 more dollars a month and an install worth $60. Again we got disconnected and now the monthly price was $125 and the install price $200. Comcast is the most dishonest company i have the misfortune of dealing with. They used the bait and switch tactics and kept changing prices and install cost. I highly recommend you re-evaluate if you are considering comcast services.
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Review
#532044 Review #532044 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Comcast in Fort Lauderdale, Florida - X1 box did not work 3 months - credited then took credit back

Here is is my letter to comcast ( tis after after 10 plus calls and 8 months no resolution) Dear Mr Karinshak, My name is Fred G Volk III and I am Director of Operations for PeriShip and have been desperately trying to resolve a customer service issue that started late last fall on my home account. and now more than 8 months later I receive an account shut off notice - So as you may imagine my frustration level is high and feel that I have been a loyal customer for many years ( take a look and my revenue and stellar payment history) and yes, I am decision maker for multiple accounts. ** Making an inbound call to your team is painful and I will never call in again. Whats real interesting is that there is no competitive pressure for you in my market so perhaps thats why there is little to no concern. Here is a brief recap of the concern and I am dismayed as to why the xfinlty team cannot resolve. ** You sold me on your new X1 platform - I upgraded in fall of 2013. The TV did not work for months and we called multiple times and your technicians came out multiple times and in between we had the just reboot your system on an almost daily basis. If the TV was not on the channel you wanted then forget about it - The X 1 was frozen and screen locked up. Even more interesting to me is that the technician did acknowledge that there were system wide issues and then my wife even received a follow up apology call and thanked us for our patience and that the account would be credited. At that time I was already frustrated but also felt that the call was appreciated and that credit showed to us that you were interested in retaining our business. ** Trust me I have much better things to do with my professional and family time then call you and mess around with a TV box and the189.99 credit did not come close to covering anything. And also trust me when I say that thankfully for me 189.99 is not a problem to pay - but why when you did not provide the service then drag me thru the most dreadful customer service experience ever. So the bill comes on 2.11 and I see the credit and felt that it really was not sufficient but thought well lets move forwards. I pay the bill and event throw in extra $100 just because I like to stay on top of everything (bill date 2.11.14) The next bill cycle on 3.11 the bill was much higher and after wasting even more time reviewing I called and was told the credited were a mistake. I try to explain that it was not a mistake and since then multiple calls made and no resolution. Mr Karinshak - I respectfully request a review of all calls and interaction on my account for the last 9 months and you will see the lack of follow up and how more of my time was wasted. At one point your Vermont center even sent a technical out to install the x 1 box when I already had one - When the arrived and told me what they were doing it was comical. Whats not comical is that I just received a FINAL Notice Of Disconnection and I am running a business. I would also add that I pay for a business class static IP and some were in your process my internet speeds came to a grinding halt - And yes I have that documented as well ( 6.6 mbps down and 1.1 up) Really ? Then to top that I was taken out of my package price and paying higher price for the bundle - much higher than my neighbor. All I can say is that I expect follow up and some meaningful resolution before you shut my account of 15 plus years off. Best Regards, Fred G Volk III
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Review
#515647 Review #515647 is a subjective opinion of poster.
Service
Comcast Tv Package
Loss
$500

Comcast offer upgrade then revoked offer

First of all, let me open by saying that the individual I talked to on the phone in the sales center was extremely helpful and friendly despite the situation being extremely disappointing. I was mailed a promotion for an upgrade from Comcast that consisted of Digital Starter TV and Performance Internet for $69.99 on a 2 year contract that included 6 months of HD DVR service. I currently have just Performance Internet. I called to sign up for this upgrade and an additional sports package. I was informed that the offer was not available in my entire state. So here are my concerns: 1. My address is printed on the offer I received in the mail. Why would I be receiving solicitations for services Comcast will later refuse to provide? 2. I currently have Performance Internet, therefore it is available in my area. Digital Starter TV is available in my area based on my conversation with the sales representative. I'm willing to go on a 2 year contract. How is this offer not available to me if the service exists and I was targeted for the offer? I'm not canceling my internet service, but I am an unsatisfied customer.
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Review
#445267 Review #445267 is a subjective opinion of poster.
Service
Comcast Tv Package

COMCAST BEWARE

Sales guy at Comcast comes to our office to offer their services at a "huge" discounted rate..."take the package, it's free stuff" We didn't need TV, we didn't need phone lines...we needed basic internet connection to check email. We end up with Super high internet speeds? Cable TV with a ton of channels (we don't even have TV in office) and phone and fax lines... NEVER USED them. Called to cancel within the 30 day window and are being told we owe $183.67 for stuff we never ordered or used... Go Comcast! What's up with the 30 day money back guarantee?
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Review
#341773 Review #341773 is a subjective opinion of poster.
Service
Comcast Tv Package