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Comcast in Bonita Springs, Florida - Late night low connectivity amounts to theft

Comcast is stealing money from customers by reducing their am connectivity to laughable levels. Sure it works. But at night it's slower than my old dailup, and we pay for the best they have. Is this just a symptom of a lack of authoritative government supervision? Perhaps. 100 words is a little more than necessary to say the least. One has to consider the purpose I guess; which is to reduce complaints and thus scrutiny perhaps. Not perhaps. No one will read this anyway. Hope you enjoy my little adventure into futility. I wrote what was wrong already; comcast or xfinity is stealing money charging for 24 hour 10MB service but not providing it. Laugh at me. Go ahead. but laugh because you know this country has hit rock bottom where everything we were afraid would happen under fascism and then communism has now happened under capitalism. Laugh at me. If not for complaining then for thinking I have any rights in this lessaize faire world.
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Review
#836983 Review #836983 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Preferred solution
Deliver 24 hour service that is consistent

Comcast - Internet Service Review from Miami, Florida

So I called Comcast about my latest bill for a new package. We were only supposed to go up by $5.00. But went up by $14.00. When I spoke the the rep, I was ready to. An el service and told them about there offer I saw on line. $49.99 for Internet with blast up to 75mbps, which they looked at confirmed my info. Email etc. and offered to then sign me up for that package and cancel the pre-existing. They then proceeded to state all info would be updated on my account and I would receive the email confirmation. They asked if I had any further questions which I then asked about the equipment return. They stated I could return to a service center, ups store, or return via mail/ups. I then proceeded to the service center, where everything went down hill. Service center rep was some young punk who gave me attitude, which lead to me requesting a supervisor, who then had to state he wasn't a supervisor just to help his ego, but that he was the manager. Well he really didn't manage was he did not resolve the situation. They stated I could not return the equipment if my account had not been updated and video removed, this then lead to another call to Comcast, which then really fired things up. They stated my account had not been updated. Which then I requested to speak to someone else higher up, all were busy, imagine that. Info was taken for a call back which more than 3 hrs later still has not occurred. In the end this will lead to canceled service and moving on to a company that can provide excellent CUSTOMER SERVICE, along with reliable service. The companies that when in the end are those that can take care of their customers and treat them with respect not take them for a ride.
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Review
#817097 Review #817097 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast in Boca Raton, Florida - 5 weeks to get service

2.8
Details
Not sure who is worst Comcast or Direct TV. I needed higher internet and decided to dump Direct TV and get Comcast. I called and spoke to a guy up in Jacksonville (Jan 10) who told me that my building needed some wiring. He mentioned he would call me to let me know, it would take 5 days, if he had not called to please send him an e-mail. After 5 days I sent 2 e-mails and called 3 times and I got no answer from him; so I called Comcast and they said I had to go into one of their stores and that I would get charged. I go into a store (Boca Raton Fed Hwy.) and after 25 minutes waiting a gal took 1 1/2 hours to tell me that the building needed some wiring...something I already knew...anyway she issues a ticket number 034158371 and requested my rental contract and my FPL bill to set up my account. It was a Thursday, she said she would call me the following Tuesday. Tuesday came and I got no call, so I drove back into the store; when I asked she said she forgot...she then mentioned It would take a few more days (Thursday). I come back in on the following Saturday, I get another girls to take care of me. At this time I was begging for help; she mentioned that the reason why I did not yet have service was because I did not have a welcome letter from FPL; I was so shocked... so I had to once again send via e-mail my FPL bill to this lady when I had already submitted it to the previous girl. Once again she said I would get service by following Thursday and that she would call me. Thursday came and I got no call, so I go back into the store and I asked to speak to the same girl. I said I came because you mentioned you would call me...her answer was "I lost your number"!!! (of course you lost it if you wrote it on a piece of paper she ripped from a notebook)...but anyways let me check the system "Oh!! you are all set" she gave me the equipment and off I went a happy camper home... I call in to activate the unit and it cannot be connected... I was told I will send you a technician...he came 2 days later and said he could not connect the apartment because there was a connection issue with the building and that a separate technician had to do it... (This is the same issue identified from the beginning...but not resolved yet). Once again I call and the agent says the technician could be available in 12 days... Oh Lord I went crazy... I asked for the supervisor and he said he could not do anything...I escalated the issue to a manager and he got on the phone and said to me that he was able to get me a technician for tomorrow morning 8 - 10 am. and issued a new ticket 034498434... Later that day I get a call from a tech person who says, I was able to move your appointment from 12 days out down to 10 days...I was like what the ***, the manager just told me you would be here tomorrow... he said sorry but that was not right... I explained the whole situation again and I guess I sounded desperate because finally he said, let me see what I can do... later that day another person called saying he would be at my place in three days... that was this past Tuesday. That was yesterday Feb 16th... It took him less the 15 minutes to connect a wire outside my building and Boom system was working... 5 weeks and a bunch of *** service to resolve a 15 minute issue...By the way a few days back I had already received my first bill when service was not up... Comcast has a serious issue of service, I mean this is the worst experience I've ever had...I think Comcast needs some competition...competition makes you better...
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Review
#792172 Review #792172 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Technician who connected my building
Cons
  • Installation service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
Tags
  • Installation

Comcast in Miami, Florida - Internet robbery

I am thoroughly upset with Comcast. I switched over to them from directv and have been a loyal customer for years despite the ridiculous price hikes. Recently, I received a text message saying that I went over my 300GB limit (within 20 days!!!). I have never been notified that my plan would change and that I would only be able to use this amount of. Come to find out last November they have decided to cut unlimited plans unless you want to pay an additional $30 a month!!!!! this is ridiculous and they should be ashamed of themselves. If you choose not to pay for the unlimited they charge $10 for each additional 50GB......
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Review
#774237 Review #774237 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast - Internet Service Review from Miami, Florida

1.0
Details
This one of the worse monopoly companies in south florida. I am unable to switch to another provider and Comcast knows that, which is why they slow down the internet at night every night. When I called to complain they "reset" and yes it definitely speeds up, but the next day it slows down again. I called again and they said that was unacceptable and would send a technician. The technician said everything seemed fine, the speed is fine the connection from the outside is fine, everything is fine but told me that he would write on the paperwork that he changed a connection on the exterior to ensure that i wouldn't be charge for them to come out and there wasn't an issue. I told him to do whatever he wanted because I was not going to pay anything, zero. Biggest scam, if only they wouldn't steal from me and deliver what I am paying for.
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Review
#731760 Review #731760 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast in Naples, Florida - STEALING FROM CONSUMERS

I would rather have a root canal than call Comcast, it is the worst customer service experience imaginable....you always are on hold for 30 minutes, get routed three or more times before someone can assist you, then either get disconnected and have to start over or don't get your problem solved. I tried to order Comcast TV and after 14 days of waiting for a technician to show up with the right equipment and more than 28 phone calls, I finally cancelled it and ordered Dish TV-the Dish TV was installed within 8 hours of my call, with no problems. Unfortunately if you want high speed internet in my area you are forced to use them. so I signed up for Internet only to find out later that my bills were padded with unauthorized charges, such as phone service. I don't need or want phone service and told them so on a number of calls. After I made two or three different calls to correct this, it still showed up on my bill. So when I called today, I was told they would not credit me back for past months, only prorate moving forward. I told them that they are stealing from me. I will now have to dispute my Visa and contact their legal department. They have about $300 of excess charges. I just can not comprehend how a company this bad continues to stay in business. I can not wait until Summit Broadband expands into our neighborhood. I will be the first in line to make the change and may even decide to suffer with slow Internet alternatives until then.....anything to avoid dealing with Comcast! It is a joke.
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Review
#704040 Review #704040 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Refusal to solve the situation they caused
  • Phone service is atrocious- on hold for 30 minutes
  • Failure to finish the job
Reason of review
they are padding my bills with unauthorized services
Loss
$300
Preferred solution
Full refund
Tags
  • Steals

Comcast in Boca Raton, Florida - Horrible Experience

Disgusted... called movers edge on 08/04/2015 for a move. Ordered internet and x1 double play. Comcast set appt for install of 08/24 and sent me the equipment for the installer. Equipment came and was wrong. I called comcast to resolve and after an hour on the phone, was told that they needed to cancel that order and put a new one into the system. Leanred that the rep only did that to get credit for the sale. Nothing wrong with the prior order, another waste of 2 hours on the phone with comcast.. I was then told to hold the incorrect equipment for installer, he would be notified and bring right equipment. He came on 8/24 and DIDN'T bring all the right equipment. He wired and activated my boxes. I got a bill for over 300.00 that had self installation kit charges ? and i was billed for tv service from 8/04 thru the end of the month EVEN THO I DIDN'T HAVE TV until the installer appt of 08/24 when he wired and activated the equipment. How does a company bill for tv service that isn't installed yet ? Called to correct the bill and retention department credit me for the time we never even had service. Cost to have bill corrected was 2 hours of my time on the phone. Got a credit in the mail for my prior account. Called comcast to have the credit applied to my new account number. another hour on the phone... My new account had a balance of approx 50.00 after all the credits from customer retention to correct the incorrect billing. Expected to see a credit when the old account credit was applied to my new account. Imagine my surprize when i logged in to pay and it was now 372.17 ??? called comcast and spent another 2 hours wasted. Supposed to get a call later today from a supervisor as the amount of the credit due was over the reps limit. Still no call... Tried to activate my x1 apps and spent an hour on chat only to learn that comcast x1 app server is down and wont be back up for atleast 48 hours ? asked for bill credit for my wasted time and for the fact that i am being charged for services that arent even working. WTF ? Guess its time to move to direct tv and file a complaint with the FCC and file in small claims court for being charged for services not even turned on... Waste of hours and hours of my time... comcast sucks... and i will be sending my message to facebook and twitter... i guess if enough bad pr, they will do something.
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Review
#698610 Review #698610 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$500
Preferred solution
price reduction by way of LARGE bill credit for my wasted time and inform COMPANY of the problems.
Tags
  • Horrible Service From Comcast
  • comcast suck

Comcast Customer Service Reps are Bullies!

In mid August I called Comcast to remove services from my billing. My bill had increased by $100 within the year. I just received a bill from Comcast for the same amount I was previously billed. When I called Comcast I spoke to Ruth, who did not seem to understand that since I made changes to my account before this bill cycled, I should have seen the new charges reflected on my account, since the billing cycled after I made changes to my account. To add fuel to the fire, my cable service has been out since yesterday, with no service calls available until tomorrow (over 2 days without cable). Ironically my High Speed Internet works fine. I became frustrated because I feel that the reps for Comcast are just lip service and either don't care (more than likely the case) or Comcast will not allow them to make accommodations to please the customer. Admittedly, the conversation became a little heated because of the frustration of having no cable and on top of it, receiving an incorrect bill and Ruth obviously not caring. Ruth became condescending in her answers and it was obvious by the tone of her answer of "mm hmm" that she was probably a bit perturbed herself. I decided to end the call because it was obvious that I was going to get no where with Ruth. Within a couple of minutes of hanging up the phone, I get a call from Comcast. The man on the other end said that I just called him when it was clearly on my caller ID that he called me. I told him that I did not call them, he called me. He was insisting that it was I who called. It was clear as day on my caller ID that they called me. I hung up from speaking to him. A couple of minutes later my cell phone rang. Go figure, a call from Comcast! I asked for the reps name. She said it was LaDonna. I asked why she was calling. She said that it was I who called them, not them calling me. I did not call them from my cell at all. I hung up my cell. A couple of minutes later my home phone rings again. What?!?! Tell me it isn't so!! It is Comcast calling for a third time. I answered the phone and this time the person did not even speak. I cannot wait until the bulk agreement for my community is expiring. It will be another loss of more than 500 customers for them, in addition to the ones they have already lost. When asking communities/customers why they switch from Comcast to some other provider 9 times out of 10 it's because of the customer service!
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Review
#698578 Review #698578 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast in Fort Lauderdale, Florida - Phone lines down

1.0
Details
I called this morning at 9am with a request to have a technician come out to fix our telephone lines. Our phones are dead. I was told that a service tech would be out by 530pm. Well a tech showed up at 345pm but he was here to fix our internet..?? We never called about a problem with internet. So, the tech informs us that he does not have the parts to fix our phone system (he needed a modem) The tech says no worries, someone will be out soon. I meant that to mean today.. Wouldn't you? Not feeling very confident i called in again and your customer service department has our issue closed!! Fixed!! Really? Now i am being told that I will have to wait another day for service. What I am really angry about is the tech telling me someone would be here soon when he knew that they really weren't coming at all.
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Review
#644935 Review #644935 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Their attitude
  • Representation
Reason of review
Poor customer service

Comcast in West Palm Beach, Florida - Poor service no follow thru

I have no internet no phone no cable going on 7 days, each time I call I am told they will be there the next day between 8 and 1 and then call between 2 and 5 and no one shows up you call again and they try to get a tech out In 5 days and they forget about the original ticket. call centers all over the world with no follow thru I have called three times a day each time after they fail to show up and get a different answer, no call back or response when I can get my service
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Review
#638908 Review #638908 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Representation
  • Poor customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution