State: Florida Product: Comcast Internet Service Clear all filters (88 of 765 reviews match)
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Comcast in Sarasota, Florida - Horrible

1.0
Details
we have been here for one month. and have nothing but problems. everyday. the internet is down. the cable does not work. I have no support. from Comcast. 2 Cal and fix us. will be canceling. as soon as Frontier gets here.
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Review
#1656976 Review #1656976 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Quality of service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Monopoly internet provider
  • Bloody Comcast
  • COMPLAINT COMCAST
  • unethical practices unfair
  • Comcast The Worst
I switch a comcast "promotion" for $29.99 for 60mbps which it was ok but not fast. to a new one that they practically forced me into a for more money for $55 for "150mbps". Which I thought was going to be faster than the one I had but of course not. This so called...
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#1463049 Review #1463049 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Not as described/ advertised
1.1
Details
I am sick and tired of slow speeds, not being about to stop the buffering and so on.I am filing a lawsuit and if anyone is interested in joining you can use my name "Barb". I have levied over 400 complaints and still have not yet received the service I pay for. All you...
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Review
#1186102 Review #1186102 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Well
Reason of review
Not as described/ advertised
Preferred solution
Lawsuit
1.4
Details

Update by user Nov 06, 2016

I've had and still having problems with cable going out, always at the wrong time! Been told things by billing and not what they say!

Original review posted by user Nov 04, 2016

I've been with Comcast for years now and finally my last move to Naples, FL as I'm on fixed income & retired! I had my new manufactured home wired for cable & high-speed internet! The agent told me if I agree to a 2year contract my bill would be one price for all my...
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Review
#948966 Review #948966 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Cable Tv Or Not Cable Tv

Comcast in Lady Lake, Florida - Intentionally Preventing Phone Service

I work from home and have an office VOIP phone connected to my modem. I have to use the work phone as it is linked into the office. After a discussion with Comcast regarding a 2nd modem, they learned of my phone connection. Now my phone won't work. Worked fine up until Comcast made changes on their end. The phone company can see the equipment, but no longer communicate with it. It shows up in the modem as a connected device and Netgear says there is no problem on their end. I have asked Comcast to just change the settings back and was told by one rep they had (still no phone). They continue to tell me that the 'internet' is fine so the 'phone' issue is not their problem. Bottom line they obviously don't like third party equipment and they intentionally changed the settings to prevent my use of VOIP work phone.
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Review
#922320 Review #922320 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Panama City Beach, Florida - Terrible Product, Terrible Service

1.0
Details
Internet access down for days. Given appointment for four days out from call, which I requested to be escalated due to working from home necessity. Given one a day earlier (three days out from call) and then given one for even a day earlier (two days out from call). Called to confirm appointment THE DAY OF and was told that my appt was rejected by dispatch and rescheduled for the NEXT DAY. NO ONE CALLED TO TELL ME, which just makes this worse. I am furious. I am disgusted. And, to top it all off, getting someone on the phone who actually speaks English is like pulling teeth. If we had an option in the area other than this awful product, you can bet we'd jump ship! How do they get away with this type of service and response time????
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Review
#901458 Review #901458 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • When it works
Cons
  • No attempt to try and please us
  • Internet service
  • Customer service incompetence
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Horrible Service From Comcast

Comcast in Jacksonville, Florida - WORST BUSINESS IN THE HISTORY OF COMPANIES

1.0
Details
I have had the most shocking experience with Comcast. I have never, in my entire life, experience a company that is so completely horrible. We have recently moved and it took over two weeks from our original appointment date for Comcast to come out to run wires to connect our Internet. We originally had an appointment for our house to get wired on the 2nd, since we moved into a home that we recently purchased and completely renovated. Our home was owned by someone who had Comcast previously, went through foreclosure and had an outstanding debt with them. COMCAST came to the home prior to us owning it, and cut the wires to the house. They put a block on our house so it was especially difficult for us to get them to honor their appointment. They didn't come out on the 2nd, they then said the 9th. They didn't come out on the 9th, and when we called them back they said they couldn't get there until the 16th. But they they said that they could get someone out there on the 13th. Someone came out on the 13th and said they couldn't do anything, because our wires had been cut BY COMCAST and he couldn't do a full rewire. So we had to wait unit the 16th, when we were originally told on the 2nd. We run a small business from home and lost over two weeks of business due to not having internet at our home. We spoke with so many representatives from the call centers, to the Xfinity store, to corporate representatives, to CANDICE from the Jacksonville, FL office, Candice was absolutely horrible and offensive. We had to wait over a week and a half for her to return our calls. Every time we contacted the corporate center, they told us we had to speak with her and no one else could help us....well guess what? Candice couldn't help us either!! Either Jacksonville has an terrible terrible terrible branch of Comcast and they don't know how to actually help customers, or Candice is the absolute worst employee of Comcast and its a shock how she ever got promoted into a regional rep position. She was so condescending, blamed US for not being internet installation experts and said Comcast did everything right and it was our fault. SERIOUSLY! It obviously wasn't our fault, but even it if was WHAT KIND OF CUSTOMER SERVICE REGIONAL REPRESENTATIVE would tell a customer that and act completely rude and disrespectful. I have never gotten so upset talking to a customer service representative. I feel that Comcast is a heartless monopoly who hires worthless people who are brainwashed by a *** paycheck. I cannot believe that they are the only provider in my area that has the internet speed we need. I honestly feel completely disrespected as a person, customer and human being with how they have acted. I have a very similar job as Candice-and I would NEVER respond to customers the way she did. I hate Comcast, and I don't recommend them to anyone...not even my worse enemy.
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Review
#887974 Review #887974 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Poor customer service
  • Poor excuses for bad service
  • Customer service robot
Reason of review
ALL OF THE ABOVE
Loss
$800
Preferred solution
Price reduction
Tags
  • Economics
  • mistake comcast wrong information
  • Comcast dishonesty
  • Comcast Incompetent Employees

Comcast Internet Service Review

If there internet service would actually work all the time. I would be so happy with the service. But after sending technicians countless amount of times to my house my internet service still disconnects 5 to ten times a day this is really getting old
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Review
#883389 Review #883389 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

A nightmare of an experience with Comcast

1.7
Details
Arrived in our Sarasota condo to find out our cable box wasn't working. A service technician named Rex told us a service person would be out the next day to take care of it. Instead of next day Rex scheduled the call a week later. We took the box to the Sarasota showroom. A representative named Bill was pleasant and gave us a new box out of the package. He explained that Comcast stops power to boxes that are unplugged. When we got home the new box didn't work. Alan came out did not have same box but left a none really box. Now we can't exchange this box with one with a dvr. This is the worst company ever and I've seen some bad ones. We will try to return this box soon. Will write about this experience later
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Review
#874210 Review #874210 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service equipment
  • Service
Reason of review
Poor service, equipment, delivery
Preferred solution
Let the company propose a solution

Comcast Where the customer is always wrong

1.2
Details
I've been having consistent issues for over 6 months now with the comcast business modem rebooting multiple ties each day. Techs have been out a number of times and always say something different, yet the issue has not been resolved. I've asked that thim modem be changed out and the last tech said "I just put that one in 6 months ago" The tech before him said "It must be your network, you need to take everything off the modem and see if it reboots. I told him my business is 24/7, if I need to bring in another internet line from another provider to prove that this is a comcast issue what do I need comcast for? His reply was "I won't take it personally if you close you account". In short I have brought in another internet line and have moved pieces of my network over to it with no issues with the new line. Everytime I move parts of my network I have to go throught DNS Changes and business interruptions. Is this the way Comcast wants to run their business, it appears that the attitude is "The customer is always wrong".
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Review
#871228 Review #871228 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • comcast complaint