State: Florida City: Boca Raton Product: Comcast Internet Service Clear all filters (6 of 765 reviews match)
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I switch a comcast "promotion" for $29.99 for 60mbps which it was ok but not fast. to a new one that they practically forced me into a for more money for $55 for "150mbps". Which I thought was going to be faster than the one I had but of course not. This so called...
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Review
#1463049 Review #1463049 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Not as described/ advertised

Comcast in Boca Raton, Florida - 5 weeks to get service

2.8
Details
Not sure who is worst Comcast or Direct TV. I needed higher internet and decided to dump Direct TV and get Comcast. I called and spoke to a guy up in Jacksonville (Jan 10) who told me that my building needed some wiring. He mentioned he would call me to let me know, it would take 5 days, if he had not called to please send him an e-mail. After 5 days I sent 2 e-mails and called 3 times and I got no answer from him; so I called Comcast and they said I had to go into one of their stores and that I would get charged. I go into a store (Boca Raton Fed Hwy.) and after 25 minutes waiting a gal took 1 1/2 hours to tell me that the building needed some wiring...something I already knew...anyway she issues a ticket number 034158371 and requested my rental contract and my FPL bill to set up my account. It was a Thursday, she said she would call me the following Tuesday. Tuesday came and I got no call, so I drove back into the store; when I asked she said she forgot...she then mentioned It would take a few more days (Thursday). I come back in on the following Saturday, I get another girls to take care of me. At this time I was begging for help; she mentioned that the reason why I did not yet have service was because I did not have a welcome letter from FPL; I was so shocked... so I had to once again send via e-mail my FPL bill to this lady when I had already submitted it to the previous girl. Once again she said I would get service by following Thursday and that she would call me. Thursday came and I got no call, so I go back into the store and I asked to speak to the same girl. I said I came because you mentioned you would call me...her answer was "I lost your number"!!! (of course you lost it if you wrote it on a piece of paper she ripped from a notebook)...but anyways let me check the system "Oh!! you are all set" she gave me the equipment and off I went a happy camper home... I call in to activate the unit and it cannot be connected... I was told I will send you a technician...he came 2 days later and said he could not connect the apartment because there was a connection issue with the building and that a separate technician had to do it... (This is the same issue identified from the beginning...but not resolved yet). Once again I call and the agent says the technician could be available in 12 days... Oh Lord I went crazy... I asked for the supervisor and he said he could not do anything...I escalated the issue to a manager and he got on the phone and said to me that he was able to get me a technician for tomorrow morning 8 - 10 am. and issued a new ticket 034498434... Later that day I get a call from a tech person who says, I was able to move your appointment from 12 days out down to 10 days...I was like what the ***, the manager just told me you would be here tomorrow... he said sorry but that was not right... I explained the whole situation again and I guess I sounded desperate because finally he said, let me see what I can do... later that day another person called saying he would be at my place in three days... that was this past Tuesday. That was yesterday Feb 16th... It took him less the 15 minutes to connect a wire outside my building and Boom system was working... 5 weeks and a bunch of *** service to resolve a 15 minute issue...By the way a few days back I had already received my first bill when service was not up... Comcast has a serious issue of service, I mean this is the worst experience I've ever had...I think Comcast needs some competition...competition makes you better...
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Review
#792172 Review #792172 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Technician who connected my building
Cons
  • Installation service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
Tags
  • Installation

Comcast in Boca Raton, Florida - Horrible Experience

Disgusted... called movers edge on 08/04/2015 for a move. Ordered internet and x1 double play. Comcast set appt for install of 08/24 and sent me the equipment for the installer. Equipment came and was wrong. I called comcast to resolve and after an hour on the phone, was told that they needed to cancel that order and put a new one into the system. Leanred that the rep only did that to get credit for the sale. Nothing wrong with the prior order, another waste of 2 hours on the phone with comcast.. I was then told to hold the incorrect equipment for installer, he would be notified and bring right equipment. He came on 8/24 and DIDN'T bring all the right equipment. He wired and activated my boxes. I got a bill for over 300.00 that had self installation kit charges ? and i was billed for tv service from 8/04 thru the end of the month EVEN THO I DIDN'T HAVE TV until the installer appt of 08/24 when he wired and activated the equipment. How does a company bill for tv service that isn't installed yet ? Called to correct the bill and retention department credit me for the time we never even had service. Cost to have bill corrected was 2 hours of my time on the phone. Got a credit in the mail for my prior account. Called comcast to have the credit applied to my new account number. another hour on the phone... My new account had a balance of approx 50.00 after all the credits from customer retention to correct the incorrect billing. Expected to see a credit when the old account credit was applied to my new account. Imagine my surprize when i logged in to pay and it was now 372.17 ??? called comcast and spent another 2 hours wasted. Supposed to get a call later today from a supervisor as the amount of the credit due was over the reps limit. Still no call... Tried to activate my x1 apps and spent an hour on chat only to learn that comcast x1 app server is down and wont be back up for atleast 48 hours ? asked for bill credit for my wasted time and for the fact that i am being charged for services that arent even working. WTF ? Guess its time to move to direct tv and file a complaint with the FCC and file in small claims court for being charged for services not even turned on... Waste of hours and hours of my time... comcast sucks... and i will be sending my message to facebook and twitter... i guess if enough bad pr, they will do something.
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#698610 Review #698610 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$500
Preferred solution
price reduction by way of LARGE bill credit for my wasted time and inform COMPANY of the problems.
Tags
  • Horrible Service From Comcast
  • comcast suck
1.0
Details
This is the email sent to Comcast Executives: http://fortune.com/2014/11/12/comcast-ceo-embarrassed/ http://techcrunch.com/2014/05/06/comcast-ceo-neil-smit-says-improving-customer-service-is-his-top-priority/...
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#632297 Review #632297 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • 1 star is too generous
Reason of review
Poor customer service

Comcast Cable: worst customer service I've ever seen

Totally out to lunch CS. Left hand doesn't know what the right is doing. Very,very bad. ! meg internet, billed for 12 meg internet. Stood up on 2 appts, clueless account people, no recourse. Unable to speak to a supervisor. I don't think there are any. If there was ANY other reasonable way to get internet, I would switch in a heartbeat. This is an excellent argument against granting monopolies to a company. They don't give a flying foop. After being told you can't buy your own modem, and have to rent one from them, a tech told me that wasn't true, and that the co. just says that because they make a boatload of money from rentals, and don't want you to own any equipment. They have such poor management that it seems there isn't any. EEEEEK!
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#281289 Review #281289 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Boca Raton, Florida - Monopolized rates

I have had comcast cable and high speed modem cable connection for years. I currently have just the basic cable and 8mbps internet connection and pay over 130 dollars a month. It's only me and my daughter and only one HD box in my living room. Roughly a year ago I was paying roughly 70 dollars a month as my HOA was paying for basic cable. They stopped paying for this and a comacast tech came to my work (arranged and I signed off on an addition basic cable package for an additional 29.99 a month). Why is it over 130 a month baffles me and unfortunately there is not alot of options.
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#272366 Review #272366 is a subjective opinion of poster.
Service
Comcast Internet Service