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0 comments
1.9
Details
Just found out that my small hotel has never had HBO since we signed up with Comcast's Hospitality program in 2013, yet they have charged us all along for HBO for the past five years. While I insisted to Comcast that we did not have HBO, they insisted we did, but they...
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Author
Location
Pompano Beach, Florida
Cons
  • Time consuming
  • Incompetent customer service reps
  • Being disconnected after long holds
Reason of review
Not as described/ advertised
Loss
$720
Preferred solution
Full refund
Review #1444195 is a subjective opinion of poster.
0 comments
1.0
Details
Was originally scheduled for install on 12/22/18 and no service as of 1/6/19 after being “escalated”. Local service supervisor is deplorable and has no regard for customers.
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Author
Location
Boca Raton, Florida
Reason of review
Bad quality
Review #1442458 is a subjective opinion of poster.
0 comments
1.3
Details
When I moved to my new home I made the HUGE mistake by switching from U-verse to Xfinity. Now I pay $50 more per month and don't get the same basic channels I used to get like SCI and NFL. If you want those you have to pay more and pay more. I went from $110 a month...
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Author
Location
Miami, Florida
Reason of review
Pricing issue
Review #1356478 is a subjective opinion of poster.
0 comments

Comcast in Boca Raton, Florida - Discrimination

1.1
Details
Was injured while training at Comcast soon as work man compensation disability kicked in I was fired Also the two tutors Richard Grimes and Johnatan Preese are racist as they did like my Asian colour or my indian name made every thing a issue
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Author
Location
Boca Raton, Florida
Reason of review
Work Experience or Job Application
Review #1269085 is a subjective opinion of poster.
3 comments
1.0
Details
In February 7, 2017 where we explained that the company COMCAST refused to provide us The cable internet service, being the only providers in the area and that after FCC intervention the company COMCAST indicated that they could provide us the internet service for an...
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Anonymous
#1482284

For your own safety, please don't put your address on this site! This is a site that anyone can see & complain about any company. You'll have to get a hold of Comcast. If I we...

Author
Location
Dunnellon, Florida
Reason of review
Pricing issue
Review #1250803 is a subjective opinion of poster.
0 comments

Comcast in Palm Beach Gardens, Florida - Lied too became a nightmare

1.0
Details
Was told I had a package for 2 years. Now 1 year later I am told no I don’t. Have no offers for what I was paying. Decide to cancel service but unfortunately I have to keep internet. Now they want $100.00 for internet and they shut off all of my service 5 days early. A bunch of liars
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Author
Location
Palm Beach Gardens, Florida
Reason of review
Return, Exchange or Cancellation Policy
Review #1235642 is a subjective opinion of poster.
0 comments
1.1
Details
I am sick and tired of slow speeds, not being about to stop the buffering and so on. I am filing a lawsuit and if anyone is interested in joining you can use my name "Barb". I have levied over 400 complaints and still have not yet received the service I pay for. All...
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Author
Location
Cape Coral, Florida
Cons
  • Well
Reason of review
Not as described/ advertised
Preferred solution
Lawsuit
Review #1186102 is a subjective opinion of poster.
0 comments

Comcast in Cape Coral, Florida - Worst company ever.. Really

1.9
Details
We have been trying unsuccessfully for almost 2 weeks now to have internet installed at our new office. We were told early last week that the previous tenants had an outstanding balance and we had to send our lease in to expedite the process. We did that and were told last Wednesday that it had been approved and we would hear from Comcast immediately and we would be able to have the service turned on by the latest last Friday. In fact they told us they were fairly certain that they could turn it on remotely and could have been up and running later that day, or the following day on Thursday. Fast forward to today, a week and a half later.... We have left at least 10 messages for both the sales person Robert, and his manager Nicole over the last week. Neither of them return phone calls, or emails. ( I am more than happy to send screen shots of the phone calls made, and can forward emails that we have sent) I continually call in to Nicole's direct phone and leave her voice mails. I do not have a direct phone number for Robert so I call the main line and someone usually attempts reach him. Nicole has never actually answered the phone. Robert will communicate with the other sales reps either through instant messenger, or when I get someone helpful they will walk over to him and get the same response that we have been getting for 2 weeks. And this response is"we are currently in the process of building your account and we expect that to be completed anytime now". He will never actually pick up my phone call or return them when he says he will. Once again I was told this AM that he was taking inbound calls till noon and he would call me right after he was done. I was told to expect a call from him at 12:05. It is now 2pm and not only has he not called me, he refuses to answer my call. I am in an office that I am paying for that I cannot use as there is no data coming in. I called and scheduled Century Link and they were going to install today. I cancelled them yesterday as I was told Robert would call me first thing today to schedule our installation through Comcast. Needless to say, we are no where closer to having internet service at our office than we were 2 weeks ago when we started this process.
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Author
Location
Cape Coral, Florida
Reason of review
Poor customer service
Loss
$13500
Preferred solution
Deliver product or service ordered
Review #1149092 is a subjective opinion of poster.
0 comments

Comcast in Stuart, Florida - No show, no call

1.7
Details
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but will spare the reader the eyestrain. This company is a monopoly and simply doesn't give a *** about it's bill payers. We needed a piece of equipment shipped overnight and they sent the manual, but no document. Our business continues to be held captive by no connection or sporadic service. Repairs need repairs because they're not fixed right the first time. The complaints go on and on, and no follow up, no gratis to compensate their incompetence.
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Author
Location
Stuart, Florida
Pros
  • Service when it works
Cons
  • Abysmal customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Review #1121468 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
1 comment
1.0
Details
I have a contract with them, i move from one house to another, i transfer the cable from one address to another this was done in 24 hours period. The company charge me with early termination contract for my old house and charge me with new contract almost $300.00...
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Anonymous
#1381888

Have you ever read the contract you made with Comcast ?

Author
Location
Wellington, Florida
Reason of review
Return, Exchange or Cancellation Policy
Review #1117723 is a subjective opinion of poster.