The appointment was to put in another outlet in my new (to me) home. Window of time was 8-10 AM.
No call. He arrived at 9:55. The installer couldn't find the cables or source of service. He got frustrated.
He had to go under the house. It is a crawl space. He got dirty and angry. Then he blamed it on the house saying that the garage wasn't built with the house (it was) and things that didn't make sense to me so he got belligerent and confrontational.
I went into my house and locked the door. He went around to the other door and entered my house! He said he could come into my house because he was getting his equipment. He expressly did this after I locked him out and said I was calling Comcast.
I did, and then I called the police. He got in his van, still yelling and sped out of the (retirement 15 mph maximum speed limit). I am still very distressed about this and appalled that Comcast condones this behavior. They reluctantly agreed to send out another installer tomorrow.
I get free TV as part of my condominium dues. I just bought this place (a manufactured home) so am sure there was cable in the living room already and the property manager concurred.
I had to go to the local Xfinity store and request another installer. They are coming tomorrow.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service.