Sterling, Massachusetts
Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
1 comment

I opened my bill today to see it was $30.00 more than usual. I called CS and was told that it was because of directory assistance charges.

I am like what.. we don't even use the house phone as everyone has cell phones.

I logged in to Comcast Account to see that these directory assistance calls were made in the middle of the night, 2:30 am etc. I can assure you no one is calling 411 in the middle of the night in my household.

They are *** and I am switching to Verizon the internet with Comcast is always dropping too.

Reason of review: Poor customer service.

Monetary Loss: $33.

Preferred solution: Full refund.

Comcast Cons: Suck.

  • Fake Directory Assistance Charges
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Someone in your household is obviously lying to you.