For 3 days I have attempted to get an email issue resolved with Comcast/ xfinity with absolutely no luck. It would make customer service so much more efficient if the agents could speak very clear English without the very strong accents and speak slower.
At 82 and having hearing aids it's a disaster tryng to communicate and understand clearly. This is not the first time this has occured. If it weren't for the fact that I have been a Comcast customer for 25+ years I would most definitely would change provider.
Please consider the communication issues senior citizens go through when seeking help. Please help!!!
User's recommendation: insist on an agent who does not have a strong accent and speaks slowly.
Location: Haverhill, Massachusetts
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