This is my second and last time with Comcast. Last time I had to file a complaint with the FCC because of their refusal to disconnect the service.
We are experiencing the same thing now that we need to disconnect because we are moving to an area that comcast doesn't service. All of a sudden they have network problems (only after I tell them that I want to disconnect). When I finally get through a rep, the call is mystically dropped; 4 consecutive times with me (ATT) and 2 consecutive times with husband (GTE). I now that it's not at our end.
this is exactly what happened last time and it appears to be a pattern for COMCAST. I am having to contact the FCC again.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: just disconnet the service and email me with a verification as they have promised. They need MAJOR improvement in the cancellation policy and procedures. .
Comcast Pros: Were much better before the merge.
Comcast Cons: Disconnection processes need revamping.