Not resolved
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I bought a cellphone from comcast about a month ago. I dropped it and broke the screen on it I had insurance.

They said i didnt. And so it went for over a week and i didnt have a workable phone! I dont have a land line and i cant count the phone calls I made about this and would be routed multiple times before I finally would get someone to help me. With each rep being more rude than the last.

I finally got just as ugly as they were and I sent an email to the head of customer service in the US! Only then did I get a replacement phone. I have seen their commercial about how they were trying to get better serving their customers.

But they are not acheiving their goal. I am just waiting to finish my contract so i can move elsewhere

Product or Service Mentioned: Comcast Customer Care.

Reason of review: Warranty issue.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like