I've had Comcast/Xfinity for 3 years. I called in to lower my internet speed so I could have a lower bill.
Well, one would think that to be a simple process. No F___ing way! The first *** I spoke with ran a credit check on me as a new customer which showed up on my credit report, of course. I had no clue that was happening.
He didn't say a word about it and didn't inform me he was sending me equipment, either. Why??? This was 7 days ago. I called to have the credit check removed.
I have been round and round with these idiots for hours each day because each day they make more mistakes. They don't understand a word I'm saying to them, surely. I estimate a full wasted 24 hours total of dealing with these people. They lie about everything.
I was told I had 25mbps now I find I have 6. Whatever...As soon as they get the credit check removed which I was told could take 90 days, I am leaving the horrible company forever. Bring the jobs back to America where they belong. Oh, I need a job, by the way.
I also was called by a supposed manager from supposedly Texas this morning while I was in the shower. It was a bogus telephone number he called on. I tried to call back and of course, it didn't work. I called comcast AGAIN, furious this time for all the lies and bs I have gone through.
Plus, the message left by the manager explained to me that AS A NEW CUSTOMER, they had a right to check my credit. WTF? I am livid. There is no excuse for this!
I can't pay these people to do everything wrong. Soon to be XCustomer!
Product or Service Mentioned: Comcast Internet Service.