AFter switching to Comcast in June 2012, we had nothing but problems. Our caller ID never worked properly.
After countless hours on the phone and have technicians at our home, in May of 2013 I was told my a customer service supervisor that it wasn't Comcast responsibility for incoming caller ID, they were only responsible for outgoing?? I told them that I had to have caller ID, that we have one line for business calls and lost business because customers didn't leave a message and we didn't know they called, or assumed we had their number on caller ID. I was told they couldn't do anything more about it. So, after 11 months of Comcast NOT providing the service I was promised I went back to our old providers.
Now Comcast is charging me an early termination fee. I received the bill on Monday and already have collections calling me on Wednesday. The fee is only $52.50, but I can't believe they are charging me when they did not provide the service promised. I have called multiple times only to be disconnected or told they don't care.
I will NEVER use Comcast again!
Product or Service Mentioned: Comcast Bundle.