In January, 2017, a Comcast employee came to our house to switch out our modem.After he left, our security DVR was missing.
It was next to the modem that he switched out. We filed a complaint with Comcast and they told us they would give us a credit on our next bill for the amount that it would cost us to replace the DVR. Two weeks later we received a letter stating that they asked the Comcast employee if he took the DVR and he said no so they were denying our claim! They are idiots!
If we had a choice, we would use someone else.
So disgusted with these people and their horrible service.Don't leave a Comcast employee in your home unsupervised!
Review about: Comcast Customer Care.
Reason of review: DVR missing from my home after Comcast employee was here.
Monetary Loss: $425.
Preferred solution: Full refund.
I didn't like: Dvr going missing from my home after rep came in.