Roseville, California
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

After upgrading to X1 equipment, we had connection issues with the existing modem/router. Comcast offered an updated Dual Band Modem/Router.

Installed modem and low and behold the power goes out and so does our Modem. Come to find out the Modems do not come with a back up battery. We are triple play so this means we have to access to 911/emergency or internet when the power goes out. The Comcast tech stated they don't supply batteries and we could buy one, approx.

$150 for a piece of equipment we have to rent from Comcast. Then she stated "it is, what it is".

Time to switch to "it's better than Crapcast" solution. Buyers beware.

Product or Service Mentioned: Comcast Internet Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Comcast Cons: Equipment.

  • Modem
  • Router
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