Last time I re-upped with Comcast, I had decided I wanted to pay no more than I had been paying or else I would go elsewhere. I discussed with a sales person and made this clear.
The sales person made sure the bill would be the same as in the past and my first bill conformed. The very next bill added fees that, when I complained, they said they were legally required. I contacted the supposed customer omsbudsman, a VP, and was given the brush off. I've read that there is a lawsuit now on these fees, Sports and Broadcast fees.
You can't believe what Comcast tells you. They are dishonest as well as incompetent.
Product or Service Mentioned: Comcast Bundle.
Reason of review: Pricing issue.
Preferred solution: Price reduction.
I didn't like: Sharp practices.