Not resolved

I was approached by Comcast to bundle my phone from Vonage....big mistake.

My outbound caller ID has never worked. I am either - unknown, my phone number or Washington.

I have made countless long calls to Comcast trying to get this fixed. I just found out that they are saying it is not Comcast but the other carrier's problem. My problem is that these calls are local and international calls with the same problem. So is every carrier the problem except Comcast? The last agent I spoke to gave me her name, Heidi and extension 2912433. Big surprise...the agent's number just rings and one ever answers the line.

Tonight I was told that they can't get a supervisor or anyone to talk to me and that a ticket can't be opened to address the problem... So much for customer service. If you have vonage...stay with them!

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