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Don't waste your time calling "customer care" because they don't.They just want to read you a script and document the call.

NOTHING gets resolved. Be very concerned if they say "I'm going to accelerate this!". That is just a ploy to get you off the phone. When you call back, even with a case number no one has any idea what you are talking about.

I have no prejudice concerning offshore tech support. BUT, they should know the language.

The English word courtesy means doing something your are NOT obligated to do.When they offer a one time deal as a "courtesy", that does not meet the contract you are paying for that is not a courtesy, it is an insult.

Review about: Comcast Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $360.

Preferred solution: Full refund.

I didn't like: Customer service, Call center.

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