State: District Of Columbia City: Washington Product: Comcast Internet Service Clear all filters (11 of 763 reviews match)
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Comcast - Internet Service Review from Washington, District Of Columbia

2.4
Details
We have been subscribed for at least two years and the internet IS SLOWER THAN A TURTLE. IT ALWAYS STOPS OR ITS SLOW EVEN WHEN THERE IS ONLY ONE PERSON USING IT AND THE CUSTOMER SERVICE IS SO UNHELPFUL THAT I HOPE THEY FALL DOWN A TUB OF MOLTEN LAVA. ANYONE THAT SAYS COMCAST IS OK OR EVEN CLOSE TO OK SHOULD STOP TAKING WHATEVER MONEY THEY ARE GETTING TO TELL THESE LIES. WE ARE SWITCHING VERY SOON, WAITING FOR THE CONTRACT TO BE OVER. DONT EVER GET COMCAST! IF I COULD I WOULD GIVE IT 0 STARS.
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Review
#682182 Review #682182 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Washington, District Of Columbia - Nightmare Experience with Returned Equipment - Not Even a Customer anymore

We cancelled our Comcast service in June 2014 because of the inability of Comcast to get out internet to work after multiple technician visits and calls to Comcast. Last week, I received a call from a 3rd party called Equipment Recovery Service claiming we did not return all of our Comcast equipment. This is false as we returned our equipment via a UPS mailbox that was mailed to us by Comcast with pre-paid labels. We do not possess any Comcast equipment as we mailed everything in our possession back (2 cable boxes, 1 internet modem and 2 remote controls). I was told by the 3rd party company that only Comcast can resolve this issue of removing the missing equipment from my account. On 9/23 I called and the service rep said Comcast was missing 1 of my cable boxes and that 1 cable box and 1 modem had been returned on different dates (impossible as everything was mailed together in one large box). She said she would send a ticket to the equipment research group and someone would get back to me by 9/29/2014. As no one got back to me by 9/29/2014, I called Comcast again on 9/29/2014 and spoke to another customer service rep in the Silver Spring office. She now claims I am missing 2 items – a cable box and a modem (which is more equipment than noted last week). She also told me this is not a Comcast problem and is a UPS problem. She said she would check with the warehouse and get back to me if someone contacts her. Her supervisor refused to speak with me. I am extremely frustrated at this fraudulent business practice of Comcast. We returned all our equipment and Comcast is claiming we still have equipment, sent my information to a 3rd party equipment collection service, and is unable to answer my questions or help me address the issue when I call.
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1 comment
Anonymous
#877560

Wow! It is like reading my own story!

I cancelled Comcast service in June 2014 (VERY BAD Internet connection), returned all equipment (in Person), even received a notice that Comcast own me a money....Since the refund was not coming, I called Comcast and was informed that I am NOT Going to get the refund, because I did not return one cable box....Person I spoke with, was a very nasty man.....

I am going to write them a letter and copy the refund notice. But I am not very optimistic about the outcome

Review
#539956 Review #539956 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Someone to Contact me and Resolve the Issue

Comcast- "Appointment"

Yesterday, I spoke to one of Comcast's alleged representatives. I explained that my internet modem stopped working after a very bad storm. They tried to troubleshoot it on their end but it did not work. She then says they will have to send out a technician to fix it. I agree and she "claims" she set the appointment and they should arrive between 8-10 am this morning. Well 10:30 am rolls around and no one shows. I called to ask if they were going to come out and they tell me there was no appointment and that they did not have anything available today. My only question is: how the heck are they still in business?
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Review
#518016 Review #518016 is a subjective opinion of poster.
Service
Comcast Internet Service

Don't use Comcast

If you have any other option, don't use comcast. Every time I move, I have to suffer through several missed appointments before a technician shows up to install my internet and cable. When you speak with the customer service reps about this, they blame the customer and tell contradicting stories. I was told the the technician couldn't enter my building due to problems with the phone access system (my building doesn't a phone system, it has a front desk security guard) and another person told me, no, the technician couldnt' find my building. After this, 2 separate reps told me that I would receive a call from the dispatcher to set up a new appointment. The call never came. When I moved 2 years ago, I had 4 missed appointments before the technician showed up. I understand scheduling can be difficult but Comcast does not understand that for each missed appointment, I have to take a half day at work. Instead of an apology and some sympathy, I receive blame. As soon as I can switch services, I will. Also, your bill will increase randomly. Your service will be interrupted. Your DVR won't always work. They might shut off your cable then say, it was an accident that occurred when you upstairs neighbor moved but they won't be able to fix it for 2 weeks. Don't use Comcast.
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1 comment
Anonymous
#486953

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

Review
#319997 Review #319997 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast lied to me!

I am 22-years-old and moving into my first apartment in Boulder, Colorado and wanted to get internet from Comcast. Over the phone I gave them my information, they told me that they had a 6 month new customer price which was $29.99 per month. They scheduled a time to come install it and I thought I was good to go. Three days later I got a call from Comcast and they said there was an issue with my account, and they could not identify me over the phone. My only option was to go to the Comcast store. When I went to the store I was treated VERY rudely by the representative. I told her the issue and she typed in some information and then informed me that they could start a new account. I would have to pay a deposit of $50 and my monthly payment would be $60. I told her that I was told over the phone that for a new user it should be $29.99 for 6 months. She said the only way to get that price is to order over the phone, which is right back to the original problem. I called Comcast and told them what the store representative said and they said I could only get service from that store for $60. Bait and hook is not my idea of good business practice. Thanks for your friendly help Comcast, not.
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3 comments
Anonymous
#736496

The cable installer told me that the DVR was free for one ywar. I didn't need it but for free, I'll tale it.

I am being billed for it and they said that it was never offered for free.

They will not honor the offer. ***.

Anonymous
#404989

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

coloradocowboy
#404415

Good luck with these ***. This is on of the most mismanaged companies I have ever dealt with.

I just wasted an hour of my time trying to follow THEIR instructions on getting a digital adapter. Internet ordering (which they instructed me to do) was an absolute dead end.

After an hour of wasted time they told me to drive across town. I spend $175 a month with these jerks for this kind of service and constant tiling on my HD tv.

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Review
#286055 Review #286055 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - benefitting from monopoly, how do we get alternative????

I am in a neighborhood where Comcast is the monopoly (on high speed internet) - so we all have stories around here. Six years later, and I should get a complete refund of all that I have ever paid to this lousy company if you paid me just $5/hour for the time spend with their customer nonsense (do they really call it service - they are joking, right?). Working from home, but internet has been non existent for the past five days since someone apparently decided to change some detail on my account. Oh I could go on - there's something every month. I know everything they ask me to do every time I call in. But what do we do? What is our alternative? Which organization can we all sign onto to get these corporate guys booted? I look over the complaints and we can all vent - but they don't give a *** because we don't have alternatives....
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Review
#250133 Review #250133 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000

Comcast jeopardizes small business move

After many weeks of dialog and attempted service connection with COMCAST for a small (35 person) northern Virginia office they now say the don't know when they can connect even though the cable is already into the new office space (we are moving from another office building); they say that the area served "is in transition".... what the heck does that mean; we're now a little of a week from our move-in date, in today's world small companies cannot function without reasonable internet connection/service and COMCAST looks like a bunch of lost sheep; the company appears to be incompetent. Kepler Research, Inc.
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Review
#225777 Review #225777 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast provides poor service and then tris to make it sound like the issue is only happening to YOU

My nightmare four years with Comcast has been horrible, but no one else provides cable where I live. Try calling the Presidents Executive Service Team Lisa Rosario at 703-789-8314 or Tony Miiller at 703-926-2178 and you will get nothing! Just lies and more lies and they say they cannot put anything in writing or even send you an email to confirm they are going to do what they say (???)... an internet provider that cannot respond? More bull&%$# from Comcast! DEMAND to speak to the RETENTION TEAM when you call 1800COMCAST - they are there solely to try to keep your business! I am trying this today (just found out about this yesterday) but I have no hopes at all. I hate COMCAST!
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4 comments
Anonymous
#262729

Worst service department I've worked with. I called in 1800comcast set up repair for slow internet [slower then dialup] for comcasts fast internet.

Tech has been out three times and tells us our signal from the pole to the house is so weak that he can't see how our cable is working and there is no way internet will be fast. He told us three houses had to call in before a poleman would came out.

So we had three houses on our street call in and Comcast set up a time for repair and never did show up or even call. How are you going to fix our cable problems Lisa Rosario, Tony Miller or Melissa Mendoza

Anonymous
#195693

After years with Comcast TV and Internet with same equipment, recently I begin losing signal to my house and tech came and said on 1 TV set can used so my internet modem will function correctly. Called Comcast who wants to charge me to send another tech out to measure the signal again.

I was charged in the first time and that took days to get the 30.00 removed so I said no to the second visit.

I am taking steps to go to Direct TV satellite. I had Direct TV years ago and they were never a problem.

Anonymous
#195213

Comcast sends workers with no identifying credentials who set up equipment inappropriately without permission.

They put huge holes into your home letting rodents and insects in and refuse to repair this or even remove equipment when they have been ousted.

Many sources have said their services are miserable and worthless and the only people who use them are those who have access to nothing else. Better to have nothing.

Anonymous
#193987

I'm sorry to hear you are having these troubles. Can you please email me the details? I'd like to review with Lisa, Tony, and the leadership team.

Kind Regards,

Melissa Mendoza

Comcast Customer Connect

National Customer Operations

melissa_mendoza@comcast.com

@ComcastMelissa

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Review
#199978 Review #199978 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast-How to get just a little service!!

If I treated my clients like Comcast does, I'd have to live in a cardboard box and eat what I could find in trash cans! But then I wouldn't have cable service, and this handy-dandy tip for you! I still want to take all of my comcast equipment and run over it with a steam roller, but Here's a suggestion which worked better for me: On my third attempt to resolve a dispute I CALLED BACK AND SAID I JUST WANT INFORMATION REGARDING WHERE TO SEND A WRITTEN COMPLAINT BY CERTIFIED MAIL! It got me earlier service, and a $50 credit, although little remains of my dignity or desire to stay with COMCAST. We called in because of some minor pixillation. The technician left us with no service (cable or internet), AND THE OUTSIDE BOX OPEN WITH WIRES STICKING OUT! For the first 3 calls, Comcast wouldn't schedule a return visit for TEN DAYS! after the initial visit which cut off my service entirely! The second was the most amusing....I spent nearly 9 minutes with someone named STELLA (4 of those minutes pleading with her to connect me with a supervior, or a least a human with more than 2 active brain cells, who kept saying "I don't understand what the problem is....I finally dumbed it down to MY SERVICE DOESN'T WORK...AND SHE STILL KEPT SAYING SHE DIDN"T Understand what the problem was! Her "supervisor" SHAWNELL wasn't any help either. It took a call to ROB, and a request merely that he help me get the national address: Comcast Corporate Offices 1 Comcast Ct. Philadelphia, PA 19103 Ask for your local office(s) too, so you can cc them. At that point, they started trying to help me...Go figure!
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Review
#181044 Review #181044 is a subjective opinion of poster.
Service
Comcast Internet Service

COMCAST owes me money and will not pay.

In Jan 08 I stopped my internet service with COMCAST. I have now made over 15 calls to over 6 numbers and have logged over 4 hours in call time being bumped from one office to another, many not knowing what to do or how to help. Some offices say they will help but with no action. The end result is they have still have not returned a simple $22.69 they owe me. In Feb 08 they stated it would be 4-6 weeks. In Aug it is still 4-6 weeks. I guess the check is in the mail! Image if we owed them? Do you think they would have taken action?
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Review
#134121 Review #134121 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$22