If by writing this letter, I could receive better services and the answer to my question, a better customer service is what Comcast need to provide. My name is Beverly Walker of Chicago, Illinois.
Please re-evaluate my account with Comcast.
I needed someone to listen to me. I needed someone to understand.
1 - I order Comcast wireless services.
2 - I was never connected.
3 - I should not have to pay for wireless service that was never connected.
On February 9, 2008, I talked to a representative. He tried to walk me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used.
I am very upset by Comcast reaction and most of all "why are you charging me?" Your record shows that my service was never connect so why am I being billed.
Businesses should not charged people for services that were never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.
Review about: Comcast Internet Service.
Monetary Loss: $31.