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Since Comcast replaced set top box video quality has declined. New remote is a piece of junk.

Too light to stay on the table. Hard to use due to too many buttons too close together. So touchy just brushing a button put box into odd modes which are difficult to undo.

Video is jittery causing picture to jerk around which customer service cannot fix.

Do not have HD service but every half hour the HD message blocks bottom of screen blocking program summary, foot notes and any information at bottom of screen.

Every time it is windy the signal cuts in and out. The last two times they sent customer service they left a pile of junk on our patio, mixed up our entertainment center cables and required a “supervisor” to fix it.

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