Comcast customer service is anything but service. It is an exercise in frustration.
My bill prices was jacked up to where basic internet and cable are ridiculous. I called about every 6 months to get it lowered again. Sometimes they are cooperative, but more times not. Last time i had to write a complaint to the BBB to get their attention.
It is looking like I might have to do it again. I want basic interest and basic cable for 39.99 and no more. That is all I want. It is not asking too much.
Chat is useless. I lost my cool on the last agent I spoke to. Hold times on the the phone are ridiculous, especially 6 times in 24 hours.
If I had an alternative to Comcast, I would take it in a heartbeat.