Salt Lake City, Utah
Not resolved

Comcast customer service is anything but service. It is an exercise in frustration.

My bill prices was jacked up to where basic internet and cable are ridiculous. I called about every 6 months to get it lowered again. Sometimes they are cooperative, but more times not. Last time i had to write a complaint to the BBB to get their attention.

It is looking like I might have to do it again. I want basic interest and basic cable for 39.99 and no more. That is all I want. It is not asking too much.

Chat is useless. I lost my cool on the last agent I spoke to. Hold times on the the phone are ridiculous, especially 6 times in 24 hours.

If I had an alternative to Comcast, I would take it in a heartbeat.

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Comcast has Misleading Advertising and it needs to be reported to the full extent!!! they just need to shut down and stop ripping people off!! customer guarantee is a flat out lie!!


I had a two week fight with Comcast Online CS about jacked up fees and billing rates on a new Triple Play promotion. The last person that I talked to on the phone told me to take my order confirmation and bill to the local Comcast/Xfinity store and they would fix it.

And they did, in about ten minutes they not only got me back to the original deal that I paid for but gave me a store discount of 5%, 80 additional channels, doubled my internet speed, and gave me a free months service!

The best thing they gave me was advice: NEVER order and Comcast/Xfinity Service online and NEVER contact their online Customer Service Dept. ONLY work with the store personnel if you have a local Comcast/Xfinity Store.


I had comcast for two years and had to do the same thing repeatedly. I would get my bill for 45 bucks for internet and cable and then one day a 130 dollar bill.

I would call and have to argue with someone who would state my promotion price has run out.

I finally caved in and just disconnected everything. It's true, parts of Co it's your only *** option. When I returned the box and router, they wanted to charge me for the equipment three months later.

So save all your receipts because they will claim you never returned it.

I was smart by keeping mine. They are the ultimate rip off here.