Contact Comcast Customer Service
Comcast Phone Numbers and Emails
Toll-Free Number:
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(800) 266-2278
Customer Service:
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(888) 959-6783Call Centre
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(800) 934-6489Xfinity
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(800) 945-2288Xfinity
Comcast Email:
Contact Information
Comcast Website:
Comcast Help Center:
Corporate Office Address:
How Good is Comcast's Customer Service?
They were very professional and helpful to solve my problem.
I was given exact instructions and promised a text in 10 minutes to see if problem was resolved. It was.
They never fallow though on problems!
Change programs with out notice and remake the package to fit them selves! But so do any of the cable or dish services !
Its sucks
Hate that I had to speak to customer service p tree pole who are in the Philippines 2x and once in South Africa. They don’t understand English. They had to get permission to set up a service call. How wrong is that???
Horrible customer service not once not twice but almost everytime I cancelled service with Comcast over it after having them 25 years overcharge hang up transfers ask for suoervisor was told not available I was promised one would call me did not happen transferred me to sept Spanish only tired of over paying for low customer service my bill is never right shut me off after hours spend more time on phone with Comcast than my family in February it was 4 hours on phone hung up on so many times that is complete insanity never ever should cable or internet be that difficult I will go to at&t instead I’m a single mom work 2 jobs work hard for my money tired of Comcast charging outrageous amounts all while treating customers less than
Summary of Comcast Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Comcast?
Payments and Charges Question:
- “Payment arrangements”
- “Billing”
- “Pay bill”
Staff Question:
- “To see about giving internet service”
- “New service”
- “Service problems”
Product/ Service Question:
- “Landline not working”
- “Box broken on pole”
- “Tv not working”
Request for Information Question:
- “Too about my landline service”
- “Can I move my router on my own”
- “Need to speak with agent re my tv service”
Account Question:
- “Password help”
- “Forgot my account name and password”
- “Im trying to add the acp program to my account”
Activation/ Cancellation Question:
- “To activate a cable box”
- “Cancel hbo max”
- “Cancellation of services”
Return/ Replace Question:
- “Equipment Returns”
- “Return of equipment”
- “Replacement for my remote control”
Shipping and Delivery Question:
- “Problem with shipping equipment”
- “I did not get my delivery”
- “Cannot get the tennis channel”
Cards Question:
- “Change credit card number”
- “I'm trying to submit my transfer pin number along with all my phone data to my new phone from xfinity.”
- “Need to add a new credit card”
Refund Question:
- “Refund due to me”
- “Refund”
- “Refund for days without service.”
Employment Question:
- “Payoff bill”
- “Pay off past due balance”
- “I don't know any other specification to tell you why I'm calling you I need your help do your job”
Website/ Application Question:
- “Can't get through on website to change servuce”
- “On the website it says my customer return label is ready but where on the website is it?”
- “I filled out a low income application”
Other Question:
- “Trying to set up computer for a friend”
- “Email server issue”
- “Never got my credit”
About
, , , ,
Comcast Corporation is a telecommunication company. It was founded by Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky in June 1963. The headquarters is based in Philadelphia, Pennsylvania, United States. Comcast is a large provider of internet and telephone services. The company serves residential and commercial customers in 40 US states and in the District of Columbia. It owns the international media company NBCUniversal. Comcast offers the following products: cable television, VoIP phone, digital telephone, home security systems, and TV production. The company has a controlling stake in Spectacor which includes the Philadelphia Flyers NHL hockey team with their home arena. Comcast Corporation is traded on the NASDAQ under the ticker symbol CMCSA.
Comcast is ranked 347 out of 1755 in Telecommunications category
USA
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