Contact Comcast Customer Service
Comcast Phone Numbers and Emails
Toll-Free Number:
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(800) 266-2278
Customer Service:
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(888) 959-6783Call Centre
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(800) 934-6489Xfinity
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(800) 945-2288Xfinity
Comcast Email:
Comcast Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Comcast Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Comcast is 8002662278. 78% of consumers used this number to address their issues and concerns. Meanwhile, 68% of users reported contacting a real person successfully by dialing the phone number 8889596783.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Comcast may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Comcast Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Comcast is 8002662278. 78% of consumers used this number to address their issues and concerns. Meanwhile, 68% of users reported contacting a real person successfully by dialing the phone number 8889596783.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Comcast may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Comcast mainly because of product/ service, staff, payments and charges.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Comcast is comcast_privacy@comcast.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Comcast Website:
Comcast Help Center:
Corporate Office Address:
How Good is Comcast's Customer Service?
Summary of Comcast Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Comcast?
Product/ Service Question:
- “Disconnect cable and phone service”
- “Remote not working”
- “Extend wifi”
Payments and Charges Question:
- “Billing issue”
- “I am being charged a negative mark on my credit report for a service I don’t have nor did I ever have!”
- “Billing increasing”
Staff Question:
- “Phone service doesn't work”
- “My phone says it's not in service”
- “Cable wire down from the pole and no service”
Request for Information Question:
- “Question about tv picture”
- “Question about my bill”
- “Appointment information”
Account Question:
- “711 code and sketchy to no TV service for days”
- “I can't get in my account. I don't recognize the user ID or password.”
- “Open new account”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel service”
- “Cancel the baseball package”
Return/ Replace Question:
- “Return a device”
- “Change plans”
- “To change Internet service”
Website/ Application Question:
- “Want to install internet”
- “Can't install new modem”
- “The person who did the installation broke the trim around my outside door”
Shipping and Delivery Question:
- “I did not receive my 2024 tax form.”
- “I haven't got my TV guide I can't watch my TV! I haven't been able to watch my TV for two weeks nobody will help!”
- “Where is the installer”
Cards Question:
- “Cell phone, land line issues and absolutely No help, they just want a card #!!!”
- “I want to update my credit card”
- “Gift card promotion seen on channel 7 TV station here in Denver”
Refund Question:
- “My refund”
- “Refund due to me”
- “I need my money back”
Employment Question:
- “I need w2 for my tax return ty Lucille ciani”
- “Pay off past due balance”
- “Pay off bill”
Other Question:
- “I want open my galaxy A14”
- “Cable box not communicating”
- “Email”
Compare Comcast Customer Service To
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