Contact Information

You can contact the customer service representative of Comcast calling Comcast's helpline phone numbers.

Toll-Free Number:

  • (800) 266-2278

Business Accounts:

  • (800) 391-3000

Business Customer Service:

  • (877) 589-8809

California Customer Service:

  • (800) 945-2288

Corporate Offices:

  • (215) 286-1700

Customer Service:

  • (800) 934-6489

Deals & Packages Concierge:

  • (888) 379-2546

Enterprise Customer Service Center:

  • (800) 741-4141

Moving & Address Change Concierge:

  • (888) 959-6783

New Customer Concierge:

  • (888) 986-8447

Technical Support:

  • (866) 316-1619
  • (800) 266-2278
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Currently you can call only US numbers.

Comcast Website:

Comcast Online Chat:

Comcast Email:

  • Legal Privacy Inquiries

Corporate Office Address:

Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States

Help in Social Networks:

Comcast Rating Based on 1.6K Reviews

Rating details

1.6
more details
Customer service
Diversity of Products or Services
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Comcast Customer Service Calls

12.9K TOTAL
CALLS
05:14 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Comcast Customer Service?

Payments and Charges Question:

  • “Billpay”
  • “Bill”
  • “Billing”

Staff Question:

  • “Change service”
  • “Service problems”
  • “To get service”

Product/ Service Question:

  • “Phones not working”
  • “WiFi and tv not working”
  • “Wifi not working”

Request for Information Question:

  • “To check status of refund check” , Review # 2192700
  • “Technical question” , Review #2191147
  • “I need to know my password to connect to the internet”

Account Question:

  • “Account”
  • “To open a account”
  • “Account issues”

Activation/ Cancellation Question:

  • “Cancel service at second apt 235”
  • “Cancel service”
  • “Activate WiFi”

Return/ Replace Question:

  • “Returned equipment”
  • “Box return”
  • “I want to return Equipment”

Shipping and Delivery Question:

  • “I want to down size serve”
  • “Where is the tech? My son needs WiFi for exam and homework please”
  • “Did not recieve new DVR and set top box”

Employment Question:

  • “Need to change my debit card on file”
  • “Job from yesterday not complete” , Review # 2111314
  • “Debit card charge”

Cards Question:

  • “Stolen credit card was used to make payment through your company”
  • “Need to change cards for payment”
  • “Change card”

Refund Question:

  • “I need my refund”
  • “Refund due to me”
  • “Refund”

Website/ Application Question:

  • “Application”
  • “App”
  • “App issues”

Other Question:

  • “Tv problem”
  • “Problems with the main cable box” , Review # 2193234
  • “To add home security”

About

Top Comcast Services

Internet Service, Customer Care, Bundle

Top Comcast Products

Account, Gift Card, Website

Comcast Pros and Cons

Pros: When it works its good, Internet speed, Internet service, When it works right, Internet when it works

Cons: Poor customer service, Service, Outrageously high prices, Treatment, Inability to resolve problem

Related Companies

Xfinity, Nbc Sports, Syfy, Universal Studios Orlando, NBC

Summary

Comcast Corporation is a telecommunication company. It was founded by Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky in June 1963. The headquarters is based in Philadelphia, Pennsylvania, United States. Comcast is a large provider of internet and telephone services. The company serves residential and commercial customers in 40 US states and in the District of Columbia. It owns the international media company NBCUniversal. Comcast offers the following products: cable television, VoIP phone, digital telephone, home security systems, and TV production. The company has a controlling stake in Spectacor which includes the Philadelphia Flyers NHL hockey team with their home arena. Comcast Corporation is traded on the NASDAQ under the ticker symbol CMCSA.

Comcast reviews and complaints

Comcast is ranked 283 out of 1438 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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