Comcast Phone Numbers and Emails

Toll-Free Number:

  • (800) 266-2278
  • Total calls: 27.8K
  • Issues resolved: 910
  • Last call:

Customer Service:

  • (800) 945-2288
    California
  • (800) 934-6489

Business Accounts:

  • (800) 391-3000

Business Customer Service:

  • (877) 589-8809
  • (800) 741-4141

Deals & Packages Concierge:

  • (888) 379-2546

Headquarters:

  • (215) 286-1700

Moving & Address Change Concierge:

  • (888) 959-6783

New Customer Concierge:

  • (888) 986-8447

Technical Support:

  • (866) 316-1619

Comcast Email:

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Privacy Inquiries
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Comcast Contact Information

Comcast Website:

Comcast Help Center:

Corporate Office Address:

Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
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How to contact Comcast Customer Service?

The Comcast Business website page provides the Help and Support section where you can find additional ways to contact Comcast help. You can get in touch with the company representative by phone, online chat if it’s available at that moment, and also by visiting the Comcast forum.

What is Comcast Customer Service Phone Number?

The Business.comcast.com website provides a 24/7 Comcast customer service phone number (800) 391-3000, a chat widget, and a comprehensive help center where customers can find answers to the most common Comcast FAQs. When first visiting the official website, you’ll find this general phone number that you can use to call Comcast: (855) 466-0144.

On PissedConsumer.com, you can find additional contact details and information, including several different Comcast phone numbers.
You can try to reach out to the company representatives by dialing a toll-free number: (800) 266-2278. The general number for the Comcast customer service is (800) 934-6489. If you are a new customer and have found issues or have questions concerning your purchase, you may reach out the Comcast support via the new customer concierge at (888) 986-8447.

After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:

Thank you very much for calling Comcast, the home of xFinity [para continua en espanol marqui nueba].

Please note that for training or quality purposes, your call may be recorded or monitored.

Thank you. Please hold while we process your call. Welcome to Comcast, the home of xFinity [para continua en espanol marqui nueba]

For training and quality purposes, this call may be monitored or recorded.

For verification purposes, if the last four numbers of your account's phone number is [LAST FOUR NUMBERS], please press 1.

Okay, I have your account now. It will just take a few seconds to retrieve your information.

You are at the main menu. If you are having trouble with your service, please press 1.

For balances, payment and billing questions, please press 2.

If you are moving house, please press 3 .

To add additional services or products, please press 4.

To remove any of your services or products, please press 5.

For enquiries about appointments, please press 6.

For anything else, please press 2.

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More information

Comcast Rating Based on 2.3K Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Diversity of Products or Services
Price Affordability

Rating stats

Rating trend

Summary of Comcast Customer Service Calls

35.6K TOTAL
CALLS
05:45 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Comcast Customer Service?

Payments and Charges Question:

  • “Pay my bill”
  • “Imaiiedmy bill4thofjanuaryshowingnotpaid”
  • “Billing questions”

Staff Question:

  • “New services internet”
  • “Want to start service”
  • “No service repair person”

Product/ Service Question:

  • “Tv not working”
  • “Down cable lines not receiving connection”
  • “My internet is not working”

Request for Information Question:

  • “Need a tech to check my box”
  • “Questions about account”
  • “I have a apontment for January 30 2020 i want to know can iget it at an earlier date”

Account Question:

  • “Setting up new account”
  • “Are my statements showing a credit balance of 18.41 correct?”
  • “Account”

Activation/ Cancellation Question:

  • “Cancel internet”
  • “Cancel something off my bill”
  • “Activation”

Return/ Replace Question:

  • “Modem is Comprised AND MUST BE, replaced. My neighbor in Apt.C, is stealing from Me. Please give me a APPOINTMENT”
  • “I am having trouble with the replacement modem”
  • “Returned equipment”

Shipping and Delivery Question:

  • “Wrong address on account”
  • “Didn't receive promotion visa gift card”
  • “I didn't gety flex tv box with new service”

Cards Question:

  • “Visa card canceled. Pay via checking account”
  • “New card”
  • “Need sim card for new phone”

Employment Question:

  • “Pay off past due balance”
  • “Payoff bill”
  • “Job application”

Refund Question:

  • “Refund”
  • “I need my refund”
  • “Issue with refund”

Website/ Application Question:

  • “I filled out a low income application”
  • “Issues with my emails and access websites”
  • “I need cable lines removed for my construction site”

Other Question:

  • “All four TVs down for two days. Please have help Technician call me back ASAP.I”
  • “Home security issues”
  • “Change my plan”

About

Top Comcast Services

Internet Service, Customer Care, Tv Service

Top Comcast Products

Account, Gift Card, Website

Comcast Pros and Cons

Pros: When it works its good, Internet speed, Internet service, No pros, When it works right

Cons: Poor customer service, Service, Outrageously high prices, Lack of customer service, Lack of communication

Related Companies

Xfinity, Peacock TV, Nbc Sports, NBC, Syfy

Summary

Comcast Corporation is a telecommunication company. It was founded by Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky in June 1963. The headquarters is based in Philadelphia, Pennsylvania, United States. Comcast is a large provider of internet and telephone services. The company serves residential and commercial customers in 40 US states and in the District of Columbia. It owns the international media company NBCUniversal. Comcast offers the following products: cable television, VoIP phone, digital telephone, home security systems, and TV production. The company has a controlling stake in Spectacor which includes the Philadelphia Flyers NHL hockey team with their home arena. Comcast Corporation is traded on the NASDAQ under the ticker symbol CMCSA.

Comcast reviews and complaints

Comcast is ranked 327 out of 1709 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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