Advertised vs Delivered
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Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Daily issues with new modem required by Comcast. Have to repeatedly go through troubleshooting with technical support.

After about an hour or more of troubleshooting daily, the cable will reset and function for 10 minutes. They refuse to send out a technician to fix the problem because the cable works when you hang up the phone. Tried to charge a $60-65 fee to have a technician replace the faulty equipment that they acknowledged was faulty. I would avoid this company at any cost.

Their customer service is non-existent. Not enough time to mention all of the terrible examples of customer abuse this company is responsible for inflicting.

Product or Service Mentioned: Comcast Technical Support.

Reason of review: Poor customer service.

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