Comcast
Reviews and Complaints
$1M
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
330K
PAGE VIEWS
19
ISSUES RESOLVED
Comcast - Cancel HBO
Customer service person was very helpful and pleasant. The logon to Comcast was frustrating. Didnt even recognize a code sent to me. Kept saying the code did not match records. Happened maybe 6 times. So I was unable to login to my account.
ID
Location
Riverton, New Jersey
Comcast - Downed line
During the storm last night an old Comcast line fell down in my driveway and whenever I call for help the person on the line keeps trying to sell me a plan which I do not want or need. I need this line removed or fixed asap I have kids.
ID
Location
Middletown, Pennsylvania
Cons
- No attempt to please us
Preferred solution
Remove the line
Comcast - Internet not working
I couldnt speak to a actually person
ID
Location
Dearborn Heights, Michigan
Preferred solution
Price reduction
Comcast - Internet
My internet keep loading. I call Comcast before too they just reset my modium but now its having same issues I just call Comcast and again they will reset my modium. Im not getting long fix it fixed for 1 days or 2 after its just the same
ID
Comcast - Not getting good internet connection
My wife had a zoom meeting and couldnt get on. We got customer service fast after going through *** Even though she missed the entire meeting. We thank you.
ID
Service
Comcast Internet Service
Comcast - NO INTERNET
Did not receive hdm1 cable in my kit need repairman
ID
Service
Comcast Internet Service
Preferred solution
Deliver product or service ordered
Comcast - WiFi will not come back on
Still off please resend the signal
ID
Service
Comcast Internet Service
Comcast - Restart service
I need to know what my services are and what my bundle is? I need to talk to a customer service representative. My problem was not solved.
ID
Location
Saint Paul, Minnesota
Comcast - Still not solve
My internet is not working i had turn off and turn on still not working i need talk customer agent for other issue too
ID
Location
Atlanta, Georgia
Preferred solution
Need to fix everything
Comcast - Internet not working
My Internet stopped. I thought it was just me. So rebooted the router. Plugged and unplugged things. Comcast answered its phone. Phone computer voice Alertsaid there was an outage in my area and said they'd text when repaired. If they can do that, they also could let customers know there was an outage that required repair.
User's recommendation: Alert customers by phone, text or email that you are having an outage.
ID
Location
Washington, District Of Columbia
Preferred solution
Apology
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Verified ReviewerComcast - Huge problem with bill
I could not get to a live agent to discuss outrageous charges on my bill. Their robo chat is awful.
User's recommendation: check out other cable services: .verizon or other private services.
2 comments
ID
Cons
- Incorrect charges
Loss
$305
Preferred solution
Correction of my bill, Refund of the incorrect charges on my bill, Explanation not by a robo chat
Comcast - Issues with my monthly billing charges
unexpected charges . called twice to resolve but not taken cared of
User's recommendation: not recommended.
ID
Location
Daly City, California
Comcast - Zero service, less than even with broken promises
No install due to Covid19. Was sent a self install Kit, had problems remote bad. Net sum equals limited service but billed for full. Took a day off to finally get the wires run last week only to have the tech still refusing to install me as promised the second time. Only have internet with the gateway and limited tv due to the configuration in my rental. I have many hours and considerable angst from this and was cordially thanked for my business, given a $50 credit I will see in my next bill and will need to keep checking in to determine exactly when they can accommodate my need ie, enter my home to run wires and connect TVs.Tentatively towards the end of June to date.
ID
Location
Hillsborough Township, New Jersey
Comcast - I need more information for account in collections with dates and year and address
I pulled a full credit report and i need to know what date this account was sent to collections and how many statements were sent out Prior it being sent to collections and what address it was sent collections.
ID
Preferred solution
Price reduction
Comcast - Billing and internet issues
I was billed two times for the same service
ID
Location
Miami, Florida
Service
Comcast Internet Service
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You can usually get a live person instead of these computer chat systems if you know how to do it. Go to the website "gethuman.com" and search for Comcast and they will have info on what to do to bypass the computer chat nonsense.
Thank you