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I have had Comcast agents lie to me, give me a certain price for the internet and end up overcharging me for their service (MULTIPLE TIMES), and send me equipment after I specifically said I did not need them and then charged me for the equipment. WORST OF ALL, when I...
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#1126252
They lie and will not disclose prices of a tech visit before they visit even if it is to service their own equipment. The representatives did not tell me there would be a fee for a tech visit and I asked them to pull up the recorded chat and they said they did not have...
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1.0
#1124395
A real horror story. I wanted to save money and decided to drop Fios. I called Xfinity and signed-up, gave my credit card, and scheduled the install (Nice feature! You can do that on the internet!). I received the email saying “We’ve Received Your Order, Thank you!”....
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#1121859

Comcast - They lie

Comcast
#1101672
1.2
Details
The rep said they have NFL package ask them 4times they said yes then they said all lines been updated an internet is unlimited take to other people an that's all all a lie
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
Warranty
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Comcast - Getting old

Comcast
#1093569
2.3
Details
I am a complete Syfi buff. Im 58 and love the 40s thru the 90s Movies and Syfi Theatre 2000. Why is the Shooter on. Good movie on cable. Half the *** is not this at one time great channel. IMHO. This make a mask is BS too. Please bring REAL SYFI BACK. 2015-17 is ***..... Don
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Comcast - Terrible installation commitment.

Comcast
#1090846
1.2
Details
I have been scheduled for two iNstall appointments and NO ONE HAS SHOWN UP OR CALLED! WHEN I REACHED A REP THEY SCHEDULED ME FOR A WEEK LATER! I am totally disgusted with the customer service and install guarantee! I am a new customer and I thinking twice about using Comcast! ANGRY!
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast - They suck big time

Comcast
#1088322
1.7
Details
I am trying to get serviceable and I am told I am not there is 4 boxes by me and one acrois tge street and only 5homes I am told I would have to pay to get service with them . They are willing to miss out all rhe future payments from these customers . I have to pay for box in front of my home and wire and etc . Total ***
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The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but...
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1.7
I liked
  • Service when it works
I didn't like
  • Abysmal customer service
#1121468
for the past 11 years I have lived at the house I live at now..ive had about 12 Comcast service tech guys here..my internet has kicked on and off,all day long,,Netflix half of the time could not even watch a movie..tring to do my work on my laptop..was...
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1.0
#1120521
This company bullies its costumers to pay more and more, it does not matter if you don't want streaming super high speed, they force you to pay for it, or leave. If you are a new costumer they might consider an affordable plan, but be prepared because for every reason...
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#1120069
I have a contract with them, i move from one house to another, i transfer the cable from one address to another this was done in 24 hours period. The company charge me with early termination contract for my old house and charge me with new contract almost $300.00...
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Anonymous
Anonymous

Have you ever read the contract you made with Comcast ?

1.0
#1117723
I went online to Chat on the Comcast website and subsequently met face to face with Comcast rep to discuss installing Comcast TV cable...no other services. I was quoted a price for Comcast Digital Preferred TV. In addition to the base price for the 220 channels, there...
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#1114627
September 10th, still no hope of anyone coming to restore services and we are 33 days in with nothing and no answers to when somebody might actually show up. Today I get to take on the billing department as there has been no credit to my account for September having no...
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1.0
I didn't like
  • Supervisor do not care
  • Powerless customer service
  • No communication between departments
#1112912
Comcast - Insanity
I have decided that I am going to review this issue as long as this crap continues! As previously mentioned still no service or communication from Comcast about when they are ever going to come here and reconnect the main cable line from Logan to the pole in my yard....
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1.0
I didn't like
  • Supervisor do not care
  • Inability to help
  • Messed up process management
#1112567