Comcast
Reviews and Complaints
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Verified Reviewer
Poor service
The only way to reduce the price, which is now sky-high, is to cancel and then restart a subscription. It took me 90 minutes on the phone and I got an appointment scheduled three days later to get a technician to my house.
He didn't show up, and they told me I didn't have an appointment. I was told I would have to take the old equipment and get new from the Xfinity store. It was supposed to be easy to set up, and I could chat with someone if I had trouble. I spent hours chatting and talking on the phone.
After much begging and pleading, I was finally promised a technician would come to my house between 5 and 7 pm. No one showed up. Finally, I got a text saying that my appointment had been cancelled, then the text disappeared.
I am tired of being lied to about their service. I filed a complaint with the FCC.
- Easy to use
- Expensive
- Difficult to get service
Preferred solution: Price reduction
User's recommendation: Get appointments in writing, preferably email, not texts.
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Verified Reviewer |
East Brunswick, New Jersey
Dropping the YES NETWORK
How can you idiots drop the Yes network you already took away MSG from your customers now you're gonna drop the yes network you cheap bastards you all suck!!!
Kansas City, Missouri
False request for a supposed overdue bill
It was a pleasant and productive experience the representative was knowledgeable and helpful for someone not very knowledgeable
Bothell, Washington
Can never talk to a human.
Get actual humans to answer the call. This AI phone answering and push 1 or whatever is an insult to me.
You want my business put a human on the other end of the line. The whole world is becoming un-humanized.
Im not a machine and dont want to talk to one. Got it???
Houston, Texas
No internet
I had no internet today. I had no internet yesterday.
Extremely slow when I do get it.
You claim my phone number is not on file. ???
User's recommendation: Worst internet service
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Verified Reviewer |
Warren, Michigan
Comcast essentials I never got the help I needed. Your employees kept dinging me to different departments and I couldn’t understand them. My interest as essential cable. Never got the help so I hung I
I called about your essential package and your employees kept sending me from one depart to another and I couldnt understand them. One told me I was approved and quoted me the price of 100 gb of $29 bevsuse I used to have the affordable ACP. Either the government then she sent me somewhere else and he didnt help me and I couldnt understand him so I ally I hung up.
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Verified ReviewerCan't get through to pay my xfinity NOW With a human agent.
It does not Recognize my address OR My xfinity NOW phone number When I call!!! It wanted to verify me by sending a Number to my phone.
I had to do this two times and each time it said the number was wrong.! This feels like a scam. I have taken screenshot of everything and I am calling the FCC. I wanted to use my high mark healthy flex card to pay.
After QLink Got arrested for scamming the government. This is what I have to deal with now with comcast NOW!
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Verified ReviewerTerrible tech support by an entrenched monopoly
Because of the infrastructure (coax, fiber, microwave,cell and satellite networks) ISP/cableTV/phone service is a natural monopoly. The problem is inadequate legal structure, inadequate regulation and inadequate enforcement.
(Eliz, Warren in cc)
My latest frustrations:
1) Overpriced and difficult to set up "off-season" service to support security and smart home functions the require very low band width and no TV for 9 months of the year.
2) intermittent dead spots in cellular network. understandable that technical perfection can't always be achieved but don't lie about it. And it took a trip to the Xfinity store to get a simple explanation how to reboot the cell network connection: turn airplane mode off, then on again. how unituitive is that when I experience the dead spot on the ground...in my house!?
3) trip to the store I was given (provided I return the old one within 30 days) a new gateway box.
Activation went fine (Kudos for showing all the wifi devices detected and linked) except the VOIP "landline." To resolve this called for a phone call...
4) The Xfinity phone-bot answering system is awful. Once (finally) I got a human, the "landline" problem, that activation shocrimina;;y inadequate tech uld have handled automatically, was cheerfully, quickly, and competently resolved.
- Some of the support staff will admit to the problems i have outlined
- Cusomer service and tech support
Preferred solution: 1) for Comcast to improve service and stop lying, 2)action from FCC, MassAG, Cambridgema.gov franshise office.
User's recommendation: avoid if possible. then complain to FCC, your town & state governments and Elizabeth Warren
just a note they xfinity mobile runs off the verizon network as for rest you can blame the 1996 ( yes its old) telecom bill, that gave them a monopoly
Concord, Massachusetts
Resolved: Is this the email you have on file
Can't talk to a live person keep running into roadblocks.
When you can't talk to a live person things don't work out the way you want I want to check see what email they have on file for me because I have to change it recently and I keep running into roadblocks I need to talk to a live person I'm not too good with the computer and this stuff I need help I wanted to give the technician who came to my house recently a 10 for his very good service and I can't get through to tell him that
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Verified Reviewer |
Saint Augustine, Florida
Channel 33 has no audio and it comes in and out
Channel 33 has no audio. It comes and goes and is useless need help please advise why do I have to use 100 symbols???
Detroit, Michigan
I never spoke to anyone and the false credit report that was made on my name !!
I am being charged a negative mark on my credit report for a service I dont have nor did I ever have!
Byron Center, Michigan
Billed for equipment that I returned
I want a refund for being charged for equipment I returned a d I have proof it was sent back to Comcast from UPS
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Verified ReviewerI can't get in my account. I don't recognize the user ID or password.
I forgot my password, I wanted to text with customer service rep but never could get a live person on the chat. The bot just kept asking the same questions over and over and over.
I wasn't happy.
I tried to call via pissed consumer and my call just sat, it never rang, never spoke to anyone. I finally gave up.
User's recommendation: Never lose your user name and password. Once you create it keep it somewhere either in your phone or on your person.
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Verified ReviewerExplain my bill
I spoke to Xfinity who directed me to you. After I filled out all the unnecessary information, I was given a number to call and guess what, it was Xfinity.
- All cons
Preferred solution: What I asked for
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Verified Reviewer |
Milford, Massachusetts
Question charges
I was rerouted to Xfinity, who told me I needed to speak to Comcast. No wonder people are angry with you. It’s a pretty basic request.
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something is not right here to lower you plan or server to the lower teir you will still need the box you have ( assuming x1 box) no technician needed they do that on there end with few button clicks