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1.6 Based on 871 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 118
    • Outrageously high prices 64
    • Service 54
  • From mobile
  • Feb 13
  • by anonymous
  • #1007378

I fixed the install myself because I couldn't get anybody out here. Been overcharging me every month and I call every week to correct it, and they open up a "ticket" that never gets resolved. If I had any other option, I would do it.

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It is such a shame that they are not standing behind this, I am so incredibly fed up with this company, and it is a shame I cannot post pictures as I have screenshots of chats going on for over FIVE MONTHS to get these issues resolved. It started when I moved, I made the appointment to move services and I decided to call the day before to make sure they will be bringing the X1 equipment as I upgraded at the same time. I was told that they had NO... Read more

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I take it this company Comcast is doing testing all hours of the day and night!! I have to unplug due to hot stage!! I am happy that I don't have to pay for such service and a matter of fact pay to replace equipment!! I wish it was such a router to see what is hook up to this router?? I said before I do unplug router to cool off,but when plug back in it goes back to what you see in video!! I take it this is how you do business with your... Read more

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I watch hln and fox news on xfinity they cut off services you use most to incite a call to customer service to tell you you're bill is due "We can extend you're due date the 19th to a new due date the 19th" all the while they express the fact the you owe 131.00$ due on the 19th with no option to talk to an agent! trapped in their automated system and xfinity site doesn't work then they say its you're equipment ARRRRGGGGG I tried all to resolve... Read more

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  • From mobile
  • Feb 09
  • by anonymous
  • #1005243

Unsatisfied with service always having issues with Internet and on demand freezing too much money for lousy service

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I signed up for Comcast internet June 2016. On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed. My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and... Read more

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Comcast's negligence in butchering/killing trees in the name of NOT working on wires: BACKSTORY: A eucalyptus tree fell a month ago which affected a handful of neighbors. Fences, driveways, landscaping, trees and communication wires were damaged.  One day after our arborist finished removing the massive amount of debris, Comcast responded to a service call by one of the neighbors to fix the wires.  COMCAST SERVICE RESPONSE: The result was the... Read more

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After a 10 year hiatus we decided to try comcast internet one more time and should i say once again I was not disappointed. I got the service i knew i would get! I was told they would be out between five and seven on February 2nd. This was a two week wait for service. At 6:55 after I called their 800 number I received the phone call that they could not make it out until Saturday between 5 and 7.Why should i be the one inconvenienced by thier... Read more

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My cousin has Comcast in New Jersey, and it is horrible. They can wait days before they inform her she has about 20 missed calls. They are a disgrace. I can call her, know she is home, and she never gets the call, or is alerted days later of missed calls or messages. This has been going on for months and months. You would think they would care, but they do not. I think a carrier pigeon could get a message to her faster than your service. How... Read more

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Comcast Steals Money From Hard Working Honest People Just As They Done To My Neighbor I No Longer Want Their Severice in My Home So I Placed a Call and Cancled My Services Solely Because How Rude They Were To My Friend and Neighbor To Flat Claim She Was Lying About Her Address and Steal Her Money is Highway Robbery and Comcast Your The Ones Being Rude and Dishonest To New Custumers And Personally I Hope a New age Cable Company Comes Around and... Read more

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