Here is my experince with Comcasts customer service department. I came home one day and found my Cable and internet off.
This was confusing to me since I paid my bill. When I tried to call comcast all I got was a recording telling me my account was past due and I had tp pay tp restore service. The only options I recieved was pay over the phone and press 2 for list of payment centers. I was never given the option to speak to a representiative.
I called every number on my bill and the system reconized my phone number so no matter what I was redirected to this *** recording. Now I am getting very angry because the money has been taken out of my bank account they have it but I have been shut off and I cannot speak to a Live person to get it resolved. Finally I called the main number and selected the option to sign up for new service and finally a live person awnsered the phone who toke the brunt of my horu long aggravation of trying to reach a live person. She did handle it professionally and did see my payment was pending and restored my service right away.
Luckily I knew to ask if there would be a restart fee added to my account and of course there was until I asked about it. Long story short I have been a customer for 6 years and I can't get in contact with the company unless I pretend to be a new customer which shows what they are really concerned about. If we are suppossed to be a service based economy and this is the level of service we recieve it is no wonder why are economy fell apart.
P.S. with all of the layoffs and people out of work these are the people who are supossed to be the best available.
Product or Service Mentioned: Comcast Internet Service.