Over a month ago to arrange to change my Comcast business class service to Comcast residential service. The rep off-handedly told me that he could not cancel business internet, and I would have to cancel it myself after residential was installed.
When I called comcast business internet to cancel, I was told that I was required to give 2 months notice to cancel! I reviewed the original business class contract I signed many, many years ago and did not find ONE WORD referring to the 60 day cancellation requirement anywhere on that piece of paper I signed, and was told by the business class rep that I had agreed to the 60 day cancellation policy in the 'terms and conditions' which were NOT printed on the form, but obliquely referred to in small print. Though I will remain a Comcast internet customer with residential rather than business internet, they are going to charge me for two additional months of service under the business internet.
I was NOT advised one month ago by the residential customer service rep that I would be required to give 2 months notice to the business internet, and additionally, I never actually signed a physical piece of paper setting forth in writing the cancellation clause. This is defrauding the public.
Product or Service Mentioned: Comcast Internet Service.