Comcast - Services never worked from day 1

1.0
Details
I have had services installed at a property of mine for over a month and they have never worked! I have been calling and calling and theyre not taking any calls and it asks if I want to schedule a call back. I do so, and no one ever calls me back! I am paying for a service that I have never been able to utilize!

User's recommendation: Do NOT use Comcast EVER!

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ID
#2112571 Review #2112571 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Crap for customer service
Cons
  • Delivery
  • Non english speaking reps
  • Apointment dates and times being changed without telling me
Loss
$250
Preferred solution
Let the company propose a solution

Comcast - Outage report

1.0
Details
NI need an outage report to give to my boss and its not online.
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ID
#2102847 Review #2102847 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Cons
  • Horrible customer service
  • Did not fix the problem
Preferred solution
Let the company propose a solution

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Verified Reviewer

Comcast - Horrible service with no customer representative accountability

1.0
Details
Sick and tired of your overrated *** service plans based on stealing our money for *** service that gets worst with time.service is nonexistent...customer calls to get a "thats all i can do "attitude..packages that we have to pay more the longer your with comcast .. you guys suck and i hope you guys choke on it

User's recommendation: Cheaper service and stop rent us your own garbage equipment.

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ID
#2100218 Review #2100218 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Loss
$170
Preferred solution
All the above
To whom it may concern: Hello, my name is Kacey Patterson, I live in Reston Va. I am writing in regards to a very serious health exigency that has occurred to me in relations to your “new 5G “that now has been activated without any public acknowledgement. Again this is...
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1 comment
Machele
#1900729

You might wish to file a complaint with the FCC as they regulate this stuff. Also, do some research online and find sites discussing 5G and it's potential problems, solutions, etc. There are many such sites warning consumers about this and what you can do about it.

ID
#2081507 Review #2081507 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service

Comcast - I want to pay my bill

1.9
Details
I called earlier this month and they told me I was behind on my payment. I could only afford to pay the past due amount. I just got the money to bring my account current and its saying I dont owe anything. In normal circumstances, I would be overjoyed, but I work from home and cannot take a chance on them disconnecting my internet due to a glitch in the system. I cant access my account online and the phone that is on my bill was lost/stolen, so I dont have access to what the system said it sent me.

User's recommendation: Take a drink before you attempt to communicate with them. It’s worse than dealing with the IRS.

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ID
#2014180 Review #2014180 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Internet speed
Cons
  • Automated messaging
  • Billing and customer service
Preferred solution
I just want A PERSON to answer the phone.

Comcast - Internet down

Internet On laptops says bad password
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ID
#2012234 Review #2012234 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Preferred solution
Let the company propose a solution

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Verified Reviewer

Comcast - Pop up on screen of IPad.

Comcast - Pop up on screen of IPad.
Comcast - Pop up on screen of IPad.
Comcast - Pop up on screen of IPad.
I wanted to talk to a person about a scam and a pop up about a virus.
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ID
#1967895 Review #1967895 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Cable and internet in one place
  • All show i like in one place
Cons
  • Waiting period
  • Rude customer service
Loss
$2
Preferred solution
Let the company propose a solution
1.0
Details
I had a appointment set up from 3 to 5pm for touch less installation do the covid-19. drop the modem off outside with the flex. At 5:30 I called they never showed up. I was told they're coming out for sure by 8 p.m. . At 8 p.m. I called they never showed up got...
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ID
#1961840 Review #1961840 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Xfinity Wifi Internet Service
Cons
  • Did not install my service left me on hold for over an hour lied
  • Customer service reps lied to me about when techs would arrive
  • Misrepresentation
Preferred solution
Deliver product or service ordered

Comcast - Cannot get help from automated system

1.0
Details
They ran. Reset and told me to call back. Each time I call back I am told they to run a reset. I get no help and they hang up on me.

User's recommendation: Be prepared for not getting good customer service.

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ID
#1949226 Review #1949226 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Preferred solution
Fix my connection

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Comcast - A computer is not helping my problem as they cannot understand what I need and terminate the call.

1.0
Details
Internet is dropping my signal during meetings. I loose all content on my screen as I am trying to present on a teams meeting

User's recommendation: Not!

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1 comment
Machele
#1868439

Could be any number of things either with you or Comcast. If your company has a tech support, have them figure it out.

ID
#1949205 Review #1949205 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Spotty signal
Cons
  • Lack of communication when they drop channels
  • Poor quality
Preferred solution
Deliver service I pay for

Comcast - Need help setting up my wifi

I need to talk to customer service!
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ID
#1914403 Review #1914403 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Preferred solution
Let the company propose a solution

Comcast - Trying to get live person

Was referred to Just Answer by you night tech when modem went out. This is a paud service. Is this was Comcast legitimately does instead of your own in-house reps?
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ID
#1900273 Review #1900273 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Loss
$45
Preferred solution
An answer to my qeestion

Comcast - Lack of reasonable actipns

1.5
Details
Due to 3 month hospitalization service disconnected, my fault. Paid bill in total them told I had to go in person and show is to get reconnected. This is during covid19 crisis in Maryland. Only stores open not accessible by public transport. Offered to send photo of IF but told policy is policy, can't change even during crisis. Have spent entire situation w/o internet or tv. Can't wait until DC stores open so I can turn in equipment and switch to Verizon.

User's recommendation: choose company with updated policy.

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ID
#1885211 Review #1885211 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Cons
  • Treatment
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Comcast - My service was canceled and I never canceled!

4.6
Details

Update by user Apr 17

They fixed the issue and told me they have never seen a cancelation witth no notes or anything and it never happened again! Comcast has treated me way better than ATT prior to getting Comcast

Original review posted by user Mar 31

When I called to see why my service was canceled the automated voice wouldnt connect me to a customer service rep. Im pissed I just got services not even two weeks ago!!!!

User's recommendation: Comcast and at t are *** Don’t do it!

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Resolved
ID
#1846412 Review #1846412 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Cons
  • Terrible service no human no help
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Internet

1.0
Details
This is ridiculous Angrywhy is my internet I pay high speeds for never working
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ID
#1776911 Review #1776911 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Voice remote
Cons
  • Lack of service to restore business phones internet
Reason of review
Not as described/ advertised
Loss
$1200
Preferred solution
Price reduction