Shreveport, Louisiana
Not resolved
1 comment

Comcast/xfinity Shreveport, La

My comcast internet drops connection every 30 mins to an

hour. This has been going on for 2 years. They have sent at

least 15 techs to my house and the last 4 were suppose to fix

a leak at the pole out side but they never showed up. Every

time i call in they make promises of fixing the issue but no

tech ever shows up. They have charged me for the 1st 2 techs

last year "which they did not fix problem", charged me for

mailing me new cable boxes but when the techs showed up said

i didn't need them and took the boxes with them. I've had

promises and rudeness when i call in " which is at least 2 to

3 times a month begging for help with these issues". If you

think about this its theft and false advertisement...Not

getting what i paid for and horrible service. This doesn't

even include the problems with the cable tv.

Product or Service Mentioned: Comcast Internet Service.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

Comcast Cons: Service dropping, Customer service, Service, Price, Being lied to, Techs not showing up, Theft.

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Comcast is by far the worst cable company, it's slow and sometimes you aren't allowed to change the channel because of issues...I never experienced any issues with Direct tv the previous 10 years I was using them...I'm at a new place now and we have not choice but to use comcast which is awful