Comcast/xfinity Shreveport, La
My comcast internet drops connection every 30 mins to an
hour. This has been going on for 2 years. They have sent at
least 15 techs to my house and the last 4 were suppose to fix
a leak at the pole out side but they never showed up. Every
time i call in they make promises of fixing the issue but no
tech ever shows up. They have charged me for the 1st 2 techs
last year "which they did not fix problem", charged me for
mailing me new cable boxes but when the techs showed up said
i didn't need them and took the boxes with them. I've had
promises and rudeness when i call in " which is at least 2 to
3 times a month begging for help with these issues". If you
think about this its theft and false advertisement...Not
getting what i paid for and horrible service. This doesn't
even include the problems with the cable tv.
Product or Service Mentioned: Comcast Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Deliver product or service ordered.
Comcast Cons: Service dropping, Customer service, Service, Price, Being lied to, Techs not showing up, Theft.